Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| CONFLICT MANAGEMENT and NEGOIATIONS | BUSY1213589 | Spring Semester | 3+0 | 3 | 9 |
| Course Program | Salı 19:30-20:15 Salı 20:30-21:15 Salı 21:30-22:15 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | English |
| Course Level | Second Cycle (Master's Degree) |
| Course Type | Elective |
| Course Coordinator | Assoc.Prof. Nurten POLAT DEDE |
| Name of Lecturer(s) | Assoc.Prof. Nurten POLAT DEDE |
| Assistant(s) | |
| Aim | Different views, expectations and interests between people make interpersonal conflicts inevitable in professional and private life relationships. Individuals often resort to ineffective methods such as manipulation, use of power and control when they lack skills and confidence to manage the conflicts. People with self-confidence and skills can use more effective options in conflict management. When conflicts between people are managed effectively, not only the negative consequences of conflicts are reduced, but also positive consequences for individuals and institutions can arise from conflicts. Effective conflict management involves analysing the conflict, understanding the dynamics between the parties, and determining the appropriate conflict resolution method. Through readings and discussions, this course aims to develop an understanding of the dynamics and conflict resolution methods of interpersonal conflicts that students encounter in a wide variety of contexts whether at home or at work, and to increase students' awareness of their own interpersonal conflict resolution and management styles. The course will enable students to determine which conflict resolution strategy will be effective in which situations and apply it, to develop communication and negotiation skills, to cope with the tension created by the conflict, to increase their ability to manage their emotions and stress. |
| Course Content | This course contains; Introduction to the course, nature of conflict, defining conflict, conflict and competition.,What is Conflict? Different approaches to conflict from various disciplines,Classifying conflict,Levels of conflict analysis and interpersonal (dyadic) conflicts,Sources and consequences of interpersonal conflict,Styles of handling interpersonal conflict, measurement of interpersonal conflict,Conflict and emotion management,Conflict and power,Conflict and communication,Negotiation process in conflict management: The concept and features of negotiation. Individual and environmental factors affecting the negotiation process,Negotiation process in conflict management: Distributive negotiations&Integrative negotiations,Conflict and culture,Conflict and unethical behaviours & tactics,Review session.. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1.4Describe the conflict processes | ||
| 2.Be able to solve unforeseen problems encountered in conflicts between individuals by using their theoretical and practical knowledge. | 10, 13, 16, 9 | E |
| 2.1Evaluates interpersonal conflicts that arise in different contexts. | ||
| 3.1Identify, understand, and utilize positions, interests and goals to manage conflict in interpersonal relationships | ||
| 3.3Identify and apply “Best Practices” in conflict management to conflict processes. | ||
| 1. Gain the ability to synthesize basic academic and professional concepts related to Conflict Management | 10, 13, 16, 9 | E |
| 1.1 Explain the concept of conflict | ||
| 1.2. Compare different approaches to conflict from various disciplines | ||
| 1.3 Evaluate the types of conflict | ||
| 1.5. Understand how and why conflict occurs in different interpersonal relationships. | ||
| 1.6 Compare styles of handling interpersonal conflict | ||
| 2.2 Predicts potential conflicts between individuals that may arise in their work or private life. | ||
| 3. The student plans ways to get effective and positive results in the management of conflicts. | 10, 13, 16, 5, 9 | E |
| 3.2 Builds effective conflict intervention models and resolution strategies in interpersonal conflict processes in different contexts. | ||
| 3.4 It designs process maps that will maximize the results that may arise from conflicts by keeping conflicts at a functional level and frequency | ||
| 4. The student regulates and maintain their interpersonal relationships. | 10, 13, 16, 5, 9 | E |
| 4.1 Uses principled negotiation styles in interpersonal conflict resolution, questions negotiation behaviours and tactics that are not in line with ethical values. | ||
| 4.2 Appreciate the connection between understanding conflict and finding meaningful resolutions that address the needs of both parties. |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 16: Question - Answer Technique, 5: Cooperative Learning, 9: Lecture Method |
| Assessment Methods: | E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Introduction to the course, nature of conflict, defining conflict, conflict and competition. | |
| 2 | What is Conflict? Different approaches to conflict from various disciplines | |
| 3 | Classifying conflict | |
| 4 | Levels of conflict analysis and interpersonal (dyadic) conflicts | |
| 5 | Sources and consequences of interpersonal conflict | |
| 6 | Styles of handling interpersonal conflict, measurement of interpersonal conflict | |
| 7 | Conflict and emotion management | |
| 8 | Conflict and power | |
| 9 | Conflict and communication | |
| 10 | Negotiation process in conflict management: The concept and features of negotiation. Individual and environmental factors affecting the negotiation process | |
| 11 | Negotiation process in conflict management: Distributive negotiations&Integrative negotiations | |
| 12 | Conflict and culture | |
| 13 | Conflict and unethical behaviours & tactics | |
| 14 | Review session. |
| Resources |
| 1. Routledge.1. Hocker J. L., Wilmot W.W. (2018). Interpersonal conflict (10th. Ed.) McGraw-Hill Higher Education. |
| 2. Rahim, M. A. (2017). Managing conflict in organizations. Routledge 3. Cupach, W. R., Canary, D. J., & Spitzberg, B. H. (2010). Competence in interpersonal conflict (2nd ed.). Long Grove, IL: Waveland. 4. Folger, J. P., Poole, M. S., & Stutman, R. K. (2021). Working through conflict: Strategies for relationships, groups, and organizations. Routledge. 5. Lewicki, R. J., Barry, B., & Saunders, D. M. (2016). Essentials of negotiation. McGraw-Hill Education. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Internalizing information regarding Business Management fields and sub-disciplines by taking into consideration social, scientific and ethical values in the processes of acquiring, processing and evaluating. | X | |||||
| 1 | To systematically convey the expert knowledge gained in the field of business administration and its sub-disciplines and the current developments in management theory and practice, both verbally and in writing, to groups in the field and outside the field. | X | |||||
| 1 | Critically evaluate the expert knowledge and skills acquired in the field of Business Management and its sub-disciplines. | X | |||||
| 1 | Independently carrying out a study that requires expertise in the field of Business Management and its sub-disciplines. | X | |||||
| 1 | Accessing and evaluating scientific knowledge in the field of Business Management and using this knowledge in solving high-level managerial problems of businesses. | X | |||||
| 1 | Having advanced theoretical and practical knowledge supported by textbooks, application tools and other resources containing current information in the field | ||||||
| 2 | Thinking about individual and social problems related to Business Management and producing solutions in the light of current developments | ||||||
| 2 | Developing different perspectives and producing solutions by taking responsibility for the solution of complex problems that require expertise and are encountered in the field of Business Management and its sub-disciplines. | X | |||||
| 2 | Critically questioning business concepts and institutions, established management practices and rules, and taking initiative to develop and change them when necessary. | X | |||||
| 2 | Developing and teaching the understanding of honesty, justice and ethics required to be a Senior Manager. | ||||||
| 2 | To have information about basic resources, current trends and approaches regarding Business Management in the light of current developments in the field of business | ||||||
| 2 | Developing positive attitudes towards lifelong learning and transforming them into behavior. | ||||||
| 3 | Advanced use of information and communication technologies along with computer software at the level required by the field of Business Management. | X | |||||
| 3 | Solving the problems encountered in business theory and practice by using research methods specific to the field of Business. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 50 | |
| Rate of Final Exam to Success | 50 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 3 | 42 | |||
| Course Hours | 0 | 0 | 0 | |||
| Guided Problem Solving | 14 | 3 | 42 | |||
| Guided Problem Solving | 0 | 0 | 0 | |||
| Resolution of Homework Problems and Submission as a Report | 4 | 30 | 120 | |||
| Term Project | 0 | 0 | 0 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 40 | 40 | |||
| General Exam | 0 | 0 | 0 | |||
| General Exam | 1 | 40 | 40 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 284 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(284/30) | 9 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| CONFLICT MANAGEMENT and NEGOIATIONS | BUSY1213589 | Spring Semester | 3+0 | 3 | 9 |
| Course Program | Salı 19:30-20:15 Salı 20:30-21:15 Salı 21:30-22:15 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | English |
| Course Level | Second Cycle (Master's Degree) |
| Course Type | Elective |
| Course Coordinator | Assoc.Prof. Nurten POLAT DEDE |
| Name of Lecturer(s) | Assoc.Prof. Nurten POLAT DEDE |
| Assistant(s) | |
| Aim | Different views, expectations and interests between people make interpersonal conflicts inevitable in professional and private life relationships. Individuals often resort to ineffective methods such as manipulation, use of power and control when they lack skills and confidence to manage the conflicts. People with self-confidence and skills can use more effective options in conflict management. When conflicts between people are managed effectively, not only the negative consequences of conflicts are reduced, but also positive consequences for individuals and institutions can arise from conflicts. Effective conflict management involves analysing the conflict, understanding the dynamics between the parties, and determining the appropriate conflict resolution method. Through readings and discussions, this course aims to develop an understanding of the dynamics and conflict resolution methods of interpersonal conflicts that students encounter in a wide variety of contexts whether at home or at work, and to increase students' awareness of their own interpersonal conflict resolution and management styles. The course will enable students to determine which conflict resolution strategy will be effective in which situations and apply it, to develop communication and negotiation skills, to cope with the tension created by the conflict, to increase their ability to manage their emotions and stress. |
| Course Content | This course contains; Introduction to the course, nature of conflict, defining conflict, conflict and competition.,What is Conflict? Different approaches to conflict from various disciplines,Classifying conflict,Levels of conflict analysis and interpersonal (dyadic) conflicts,Sources and consequences of interpersonal conflict,Styles of handling interpersonal conflict, measurement of interpersonal conflict,Conflict and emotion management,Conflict and power,Conflict and communication,Negotiation process in conflict management: The concept and features of negotiation. Individual and environmental factors affecting the negotiation process,Negotiation process in conflict management: Distributive negotiations&Integrative negotiations,Conflict and culture,Conflict and unethical behaviours & tactics,Review session.. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1.4Describe the conflict processes | ||
| 2.Be able to solve unforeseen problems encountered in conflicts between individuals by using their theoretical and practical knowledge. | 10, 13, 16, 9 | E |
| 2.1Evaluates interpersonal conflicts that arise in different contexts. | ||
| 3.1Identify, understand, and utilize positions, interests and goals to manage conflict in interpersonal relationships | ||
| 3.3Identify and apply “Best Practices” in conflict management to conflict processes. | ||
| 1. Gain the ability to synthesize basic academic and professional concepts related to Conflict Management | 10, 13, 16, 9 | E |
| 1.1 Explain the concept of conflict | ||
| 1.2. Compare different approaches to conflict from various disciplines | ||
| 1.3 Evaluate the types of conflict | ||
| 1.5. Understand how and why conflict occurs in different interpersonal relationships. | ||
| 1.6 Compare styles of handling interpersonal conflict | ||
| 2.2 Predicts potential conflicts between individuals that may arise in their work or private life. | ||
| 3. The student plans ways to get effective and positive results in the management of conflicts. | 10, 13, 16, 5, 9 | E |
| 3.2 Builds effective conflict intervention models and resolution strategies in interpersonal conflict processes in different contexts. | ||
| 3.4 It designs process maps that will maximize the results that may arise from conflicts by keeping conflicts at a functional level and frequency | ||
| 4. The student regulates and maintain their interpersonal relationships. | 10, 13, 16, 5, 9 | E |
| 4.1 Uses principled negotiation styles in interpersonal conflict resolution, questions negotiation behaviours and tactics that are not in line with ethical values. | ||
| 4.2 Appreciate the connection between understanding conflict and finding meaningful resolutions that address the needs of both parties. |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 16: Question - Answer Technique, 5: Cooperative Learning, 9: Lecture Method |
| Assessment Methods: | E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Introduction to the course, nature of conflict, defining conflict, conflict and competition. | |
| 2 | What is Conflict? Different approaches to conflict from various disciplines | |
| 3 | Classifying conflict | |
| 4 | Levels of conflict analysis and interpersonal (dyadic) conflicts | |
| 5 | Sources and consequences of interpersonal conflict | |
| 6 | Styles of handling interpersonal conflict, measurement of interpersonal conflict | |
| 7 | Conflict and emotion management | |
| 8 | Conflict and power | |
| 9 | Conflict and communication | |
| 10 | Negotiation process in conflict management: The concept and features of negotiation. Individual and environmental factors affecting the negotiation process | |
| 11 | Negotiation process in conflict management: Distributive negotiations&Integrative negotiations | |
| 12 | Conflict and culture | |
| 13 | Conflict and unethical behaviours & tactics | |
| 14 | Review session. |
| Resources |
| 1. Routledge.1. Hocker J. L., Wilmot W.W. (2018). Interpersonal conflict (10th. Ed.) McGraw-Hill Higher Education. |
| 2. Rahim, M. A. (2017). Managing conflict in organizations. Routledge 3. Cupach, W. R., Canary, D. J., & Spitzberg, B. H. (2010). Competence in interpersonal conflict (2nd ed.). Long Grove, IL: Waveland. 4. Folger, J. P., Poole, M. S., & Stutman, R. K. (2021). Working through conflict: Strategies for relationships, groups, and organizations. Routledge. 5. Lewicki, R. J., Barry, B., & Saunders, D. M. (2016). Essentials of negotiation. McGraw-Hill Education. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Internalizing information regarding Business Management fields and sub-disciplines by taking into consideration social, scientific and ethical values in the processes of acquiring, processing and evaluating. | X | |||||
| 1 | To systematically convey the expert knowledge gained in the field of business administration and its sub-disciplines and the current developments in management theory and practice, both verbally and in writing, to groups in the field and outside the field. | X | |||||
| 1 | Critically evaluate the expert knowledge and skills acquired in the field of Business Management and its sub-disciplines. | X | |||||
| 1 | Independently carrying out a study that requires expertise in the field of Business Management and its sub-disciplines. | X | |||||
| 1 | Accessing and evaluating scientific knowledge in the field of Business Management and using this knowledge in solving high-level managerial problems of businesses. | X | |||||
| 1 | Having advanced theoretical and practical knowledge supported by textbooks, application tools and other resources containing current information in the field | ||||||
| 2 | Thinking about individual and social problems related to Business Management and producing solutions in the light of current developments | ||||||
| 2 | Developing different perspectives and producing solutions by taking responsibility for the solution of complex problems that require expertise and are encountered in the field of Business Management and its sub-disciplines. | X | |||||
| 2 | Critically questioning business concepts and institutions, established management practices and rules, and taking initiative to develop and change them when necessary. | X | |||||
| 2 | Developing and teaching the understanding of honesty, justice and ethics required to be a Senior Manager. | ||||||
| 2 | To have information about basic resources, current trends and approaches regarding Business Management in the light of current developments in the field of business | ||||||
| 2 | Developing positive attitudes towards lifelong learning and transforming them into behavior. | ||||||
| 3 | Advanced use of information and communication technologies along with computer software at the level required by the field of Business Management. | X | |||||
| 3 | Solving the problems encountered in business theory and practice by using research methods specific to the field of Business. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 50 | |
| Rate of Final Exam to Success | 50 | |
| Total | 100 | |