To create quality awareness and to give techniques used to improve the quality of health services.
Course Content
This course contains; The philosophy of quality and Total Quality Management in health care organizations in terms of sustainability and approaches.,Historical Development Of Quality In Health Care Organizations,The content and principles of Total Quality Management in health care organizations ,The Tools Of Total Quality Management In Health Care Organizations ,In health care organizations components of Total Quality Management, Kaizen,lean management, Six Sigma and JIT ,Relationship between human resources and quality in health care organizations,Quality Culture In Health Institutions,Quality In Health Care Organizations Strategic Competitive Advantage For Propagation,Quality Control Circles In Health Care Organizations ,Quality Function Deployment In Health Care Organizations,Quality assessment in health care institutions: an ISO audit and calibration,Techniques for quality costs and quality in health care organizations ,EFQM excellence model in health institutions,Quality Management in health care organizations ethics and social responsibility .
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1. Will be able to describe the concept of quality and relevant concepts.
16, 9
A
1.1. Explain the types of quality and the factors that affect it.
16, 9
A
1.2. Classify different dimensions of quality
16, 9
A
1.3. Discuss the development of quality.
16, 9
A
2. Will be able to exemplify quality improvement activities.
16, 9
A
2.1. Explain comparison.
16, 9
A
2.2. Interpret the quality circles and Deming cycle.
16, 9
A
2.3. Explain restructuring of processes.
16, 9
A
3. Will be able to use quality improvement techniques.
16, 9
A
3.1. Record necessary information accurately and reliably.
The philosophy of quality and Total Quality Management in health care organizations in terms of sustainability and approaches.
Reading Lecture Notes
2
Historical Development Of Quality In Health Care Organizations
Reading Lecture Notes
3
The content and principles of Total Quality Management in health care organizations
Reading Lecture Notes
4
The Tools Of Total Quality Management In Health Care Organizations
Reading Lecture Notes
5
In health care organizations components of Total Quality Management, Kaizen,lean management, Six Sigma and JIT
Reading Lecture Notes
6
Relationship between human resources and quality in health care organizations
Reading Lecture Notes
7
Quality Culture In Health Institutions
Reading Lecture Notes
8
Quality In Health Care Organizations Strategic Competitive Advantage For Propagation
Reading Lecture Notes
9
Quality Control Circles In Health Care Organizations
Reading Lecture Notes
10
Quality Function Deployment In Health Care Organizations
Reading Lecture Notes
11
Quality assessment in health care institutions: an ISO audit and calibration
Reading Lecture Notes
12
Techniques for quality costs and quality in health care organizations
Reading Lecture Notes
13
EFQM excellence model in health institutions
Reading Lecture Notes
14
Quality Management in health care organizations ethics and social responsibility
Reading Lecture Notes
Resources
Canan Çetin ve M. Lütfi Arslan, Toplam Kalite Yönetimi, 6.Baskı, İstanbul: Beta Yayınevi, 2017.
Toplam Kaliteye Giriş, Ankara: Nobel Akademik Yayıncılık, 2016.
Oygur Yamak, Kalite Odaklı Mükemmellik, 1. Baskı, Ankara: Nobel Akademik Yayıncılık, 2015.
Jeffrey K. Liner, Toyota Tarzı, 2. Baskı, İstanbul: Optimist Yayınları, 2014.
Lecturer notes
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Knows how to access current basic, theoretical and applied scientific knowledge in the field of Health Institutions Management by using information technologies and resources; evaluates the accuracy, reliability and validity of this information.
X
2
Recognizes the subdivisions of the health system organization and the employees working in these departments, has knowledge about the duties, authorities and responsibilities of the employees, plans, organizes and directs the performance of health service providers.
X
3
Uses basic theoretical and practical knowledge, basic computer programs and related technologies related to the field of Health Institutions Management.
4
To be able to carry out a given task independently using the basic knowledge in the field of Health Institutions Management.
X
5
Evaluates the basic knowledge and skills acquired in the field of Health Institutions Management with a critical approach; identifies learning needs and directs learning.
X
6
Uses information and communication technologies together with computer software at least at the basic level of European Computer Driving License required by the field of Health Institutions Management.
7
The student complies with and contributes to quality management and processes.
X
8
The student has sufficient consciousness about individual and public health, environmental protection and work safety issues.
X
9
The student acts in accordance with laws, regulations, legislations and professional ethics related to individual duties, rights and responsibilities.
X
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
13
2
26
Guided Problem Solving
0
0
0
Resolution of Homework Problems and Submission as a Report
0
0
0
Term Project
0
0
0
Presentation of Project / Seminar
0
0
0
Quiz
0
0
0
Midterm Exam
1
12
12
General Exam
1
14
14
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
52
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(52/30)
2
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
QUALITY MANAGEMENT in HEALTH
-
Spring Semester
2+0
2
2
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
Short Cycle (Associate's Degree)
Course Type
Required
Course Coordinator
Lect. Salih ONARAN
Name of Lecturer(s)
Assistant(s)
Aim
To create quality awareness and to give techniques used to improve the quality of health services.
Course Content
This course contains; The philosophy of quality and Total Quality Management in health care organizations in terms of sustainability and approaches.,Historical Development Of Quality In Health Care Organizations,The content and principles of Total Quality Management in health care organizations ,The Tools Of Total Quality Management In Health Care Organizations ,In health care organizations components of Total Quality Management, Kaizen,lean management, Six Sigma and JIT ,Relationship between human resources and quality in health care organizations,Quality Culture In Health Institutions,Quality In Health Care Organizations Strategic Competitive Advantage For Propagation,Quality Control Circles In Health Care Organizations ,Quality Function Deployment In Health Care Organizations,Quality assessment in health care institutions: an ISO audit and calibration,Techniques for quality costs and quality in health care organizations ,EFQM excellence model in health institutions,Quality Management in health care organizations ethics and social responsibility .
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1. Will be able to describe the concept of quality and relevant concepts.
16, 9
A
1.1. Explain the types of quality and the factors that affect it.
16, 9
A
1.2. Classify different dimensions of quality
16, 9
A
1.3. Discuss the development of quality.
16, 9
A
2. Will be able to exemplify quality improvement activities.
16, 9
A
2.1. Explain comparison.
16, 9
A
2.2. Interpret the quality circles and Deming cycle.
16, 9
A
2.3. Explain restructuring of processes.
16, 9
A
3. Will be able to use quality improvement techniques.
16, 9
A
3.1. Record necessary information accurately and reliably.
The philosophy of quality and Total Quality Management in health care organizations in terms of sustainability and approaches.
Reading Lecture Notes
2
Historical Development Of Quality In Health Care Organizations
Reading Lecture Notes
3
The content and principles of Total Quality Management in health care organizations
Reading Lecture Notes
4
The Tools Of Total Quality Management In Health Care Organizations
Reading Lecture Notes
5
In health care organizations components of Total Quality Management, Kaizen,lean management, Six Sigma and JIT
Reading Lecture Notes
6
Relationship between human resources and quality in health care organizations
Reading Lecture Notes
7
Quality Culture In Health Institutions
Reading Lecture Notes
8
Quality In Health Care Organizations Strategic Competitive Advantage For Propagation
Reading Lecture Notes
9
Quality Control Circles In Health Care Organizations
Reading Lecture Notes
10
Quality Function Deployment In Health Care Organizations
Reading Lecture Notes
11
Quality assessment in health care institutions: an ISO audit and calibration
Reading Lecture Notes
12
Techniques for quality costs and quality in health care organizations
Reading Lecture Notes
13
EFQM excellence model in health institutions
Reading Lecture Notes
14
Quality Management in health care organizations ethics and social responsibility
Reading Lecture Notes
Resources
Canan Çetin ve M. Lütfi Arslan, Toplam Kalite Yönetimi, 6.Baskı, İstanbul: Beta Yayınevi, 2017.
Toplam Kaliteye Giriş, Ankara: Nobel Akademik Yayıncılık, 2016.
Oygur Yamak, Kalite Odaklı Mükemmellik, 1. Baskı, Ankara: Nobel Akademik Yayıncılık, 2015.
Jeffrey K. Liner, Toyota Tarzı, 2. Baskı, İstanbul: Optimist Yayınları, 2014.
Lecturer notes
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Knows how to access current basic, theoretical and applied scientific knowledge in the field of Health Institutions Management by using information technologies and resources; evaluates the accuracy, reliability and validity of this information.
X
2
Recognizes the subdivisions of the health system organization and the employees working in these departments, has knowledge about the duties, authorities and responsibilities of the employees, plans, organizes and directs the performance of health service providers.
X
3
Uses basic theoretical and practical knowledge, basic computer programs and related technologies related to the field of Health Institutions Management.
4
To be able to carry out a given task independently using the basic knowledge in the field of Health Institutions Management.
X
5
Evaluates the basic knowledge and skills acquired in the field of Health Institutions Management with a critical approach; identifies learning needs and directs learning.
X
6
Uses information and communication technologies together with computer software at least at the basic level of European Computer Driving License required by the field of Health Institutions Management.
7
The student complies with and contributes to quality management and processes.
X
8
The student has sufficient consciousness about individual and public health, environmental protection and work safety issues.
X
9
The student acts in accordance with laws, regulations, legislations and professional ethics related to individual duties, rights and responsibilities.
