The aim of Total Quality Management is to provide an understanding of the methods of establishing consistent, honest, open relations with social stakeholders within the organization in continuous improvement efforts; It is the adoption of making the data-based and cooperation-based operating style of Total Quality Management a priority principle.
Course Content
This course contains; Understanding the purposes and functions of the Quality Concept,Total Quality Management Theorists,Quality Management and Customer Satisfaction,Types of Quality and Total Quality Management Strategy and Deployment,Total Quality Management Principles,Aspects of Quality,Quality Control Circles,Quality Improvement Tools and Techniques,Components of TQM Management,TQM and Service Businesses,TQM and Teamwork and Business Ethics,Homework Submission/ Presentations,Presentations, Q&A,Presentations, Q&A.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1. Will be able to expalin the theoretical framework of total quality management
5, 9
A, D, E
1.1 Defines total quality management
5, 9
A, D, E
1.2 Defines the concept of quality
9
A, D, E
1.3 Compare quality and total quality
5, 9
A, D, E
2. Will be able to have knowledge about process management
5, 9
A, D, E
2.1 Defines process management
9
A, D, E
2.2 Compares process management
9
A, D, E
2.3 Expreses the basic elements of process management improvement
5, 9
A, D, E
3. Will be able to think customer-oriented
14, 16, 9
A, D, E
3.1 Defines customers within the scope of quality
9
A, D, E
3.2 Defines customers' expectation of quality
14, 16, 9
A, D, E
3.3 Explains the relationship between quality and customer
14, 9
A, D, E
4. Will be able to implemented quality assurance systems
A: Traditional Written Exam, D: Oral Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
Understanding the purposes and functions of the Quality Concept
2
Total Quality Management Theorists
3
Quality Management and Customer Satisfaction
4
Types of Quality and Total Quality Management Strategy and Deployment
5
Total Quality Management Principles
6
Aspects of Quality
7
Quality Control Circles
8
Quality Improvement Tools and Techniques
9
Components of TQM Management
10
TQM and Service Businesses
11
TQM and Teamwork and Business Ethics
12
Homework Submission/ Presentations
13
Presentations, Q&A
14
Presentations, Q&A
Resources
Toplam Kalite Yönetimi, Prof. Dr. Canan Çetin, Doç. Dr. M.Lütfi Arslan, 6. Baskı, Beta Yayınları, 2017.
A Current Look at Total Quality Management, Prof. Dr. Çetin Bektaş, 2019;
Total Quality Management Applications, Nilgün Sarp, 2017
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical issues in the field of HRM.
X
2
Describes the necessary quantitative and statistical methods in the field of HRM.
X
3
Uses at least one computer program in the field of HRM.
X
4
Sustains proficiency in a foreign language required in HRM.
5
Prepares HR projects and leads teams.
X
6
Constantly updates himself / herself by following developments in science and technology with an understanding of the importance of lifelong learning through critically evaluating the knowledge and skills that s/he has got.
X
7
Uses theoretical and practical expertise in the field of HRM.
X
8
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication skills.
X
9
Adopts organizational / institutional and social ethical values.
10
Within the framework of community involvement, adopts social responsibility principles and takes initiative when necessary.
X
11
Uses and analyses basic facts and data in various disciplines (economics, finance, sociology, law, business) in order to conduct interdisciplinary studies.
X
12
Have the necessary skills to ascertain person-job fit and person-organization fit.
X
13
Have enough knowledge to put forward some ideas in all business functions and have aptitude to collaborate with other departments.
X
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
50
Rate of Final Exam to Success
50
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
3
42
Guided Problem Solving
0
0
0
Resolution of Homework Problems and Submission as a Report
1
20
20
Term Project
0
0
0
Presentation of Project / Seminar
1
15
15
Quiz
0
0
0
Midterm Exam
0
0
0
General Exam
1
60
60
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
137
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(137/30)
5
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
TOTAL QUALITY MANAGEMENT
-
Fall Semester
3+0
3
5
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
First Cycle (Bachelor's Degree)
Course Type
Elective
Course Coordinator
Assoc.Prof. Fatma Serab ONURSAL
Name of Lecturer(s)
Prof.Dr. Canan ÇETİN
Assistant(s)
Aim
The aim of Total Quality Management is to provide an understanding of the methods of establishing consistent, honest, open relations with social stakeholders within the organization in continuous improvement efforts; It is the adoption of making the data-based and cooperation-based operating style of Total Quality Management a priority principle.
Course Content
This course contains; Understanding the purposes and functions of the Quality Concept,Total Quality Management Theorists,Quality Management and Customer Satisfaction,Types of Quality and Total Quality Management Strategy and Deployment,Total Quality Management Principles,Aspects of Quality,Quality Control Circles,Quality Improvement Tools and Techniques,Components of TQM Management,TQM and Service Businesses,TQM and Teamwork and Business Ethics,Homework Submission/ Presentations,Presentations, Q&A,Presentations, Q&A.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1. Will be able to expalin the theoretical framework of total quality management
5, 9
A, D, E
1.1 Defines total quality management
5, 9
A, D, E
1.2 Defines the concept of quality
9
A, D, E
1.3 Compare quality and total quality
5, 9
A, D, E
2. Will be able to have knowledge about process management
5, 9
A, D, E
2.1 Defines process management
9
A, D, E
2.2 Compares process management
9
A, D, E
2.3 Expreses the basic elements of process management improvement
5, 9
A, D, E
3. Will be able to think customer-oriented
14, 16, 9
A, D, E
3.1 Defines customers within the scope of quality
9
A, D, E
3.2 Defines customers' expectation of quality
14, 16, 9
A, D, E
3.3 Explains the relationship between quality and customer
14, 9
A, D, E
4. Will be able to implemented quality assurance systems
A: Traditional Written Exam, D: Oral Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
Understanding the purposes and functions of the Quality Concept
2
Total Quality Management Theorists
3
Quality Management and Customer Satisfaction
4
Types of Quality and Total Quality Management Strategy and Deployment
5
Total Quality Management Principles
6
Aspects of Quality
7
Quality Control Circles
8
Quality Improvement Tools and Techniques
9
Components of TQM Management
10
TQM and Service Businesses
11
TQM and Teamwork and Business Ethics
12
Homework Submission/ Presentations
13
Presentations, Q&A
14
Presentations, Q&A
Resources
Toplam Kalite Yönetimi, Prof. Dr. Canan Çetin, Doç. Dr. M.Lütfi Arslan, 6. Baskı, Beta Yayınları, 2017.
A Current Look at Total Quality Management, Prof. Dr. Çetin Bektaş, 2019;
Total Quality Management Applications, Nilgün Sarp, 2017
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical issues in the field of HRM.
X
2
Describes the necessary quantitative and statistical methods in the field of HRM.
X
3
Uses at least one computer program in the field of HRM.
X
4
Sustains proficiency in a foreign language required in HRM.
5
Prepares HR projects and leads teams.
X
6
Constantly updates himself / herself by following developments in science and technology with an understanding of the importance of lifelong learning through critically evaluating the knowledge and skills that s/he has got.
X
7
Uses theoretical and practical expertise in the field of HRM.
X
8
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication skills.
X
9
Adopts organizational / institutional and social ethical values.
10
Within the framework of community involvement, adopts social responsibility principles and takes initiative when necessary.
X
11
Uses and analyses basic facts and data in various disciplines (economics, finance, sociology, law, business) in order to conduct interdisciplinary studies.
X
12
Have the necessary skills to ascertain person-job fit and person-organization fit.
X
13
Have enough knowledge to put forward some ideas in all business functions and have aptitude to collaborate with other departments.
