Course Detail
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | - | Fall Semester | 2+0 | 2 | 2 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Assist.Prof. Olga UNTİLA KAPLAN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
| Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
| Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
| Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Explains the methods to be used in stress management. | 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Has trustworthy, sufficient and up to date knowledge related with orthotics prosthetics. | X | |||||
| 2 | PQ-2. Equipped with the knowledge about design, production and intervention of suitable devices by using assessment methods to people who need artificial limb and/or assistive devices. | X | |||||
| 3 | PQ-3. Analyses the issues, using the knowledge and skills based on evidence in orthotics prosthetics considering professional and ethical values; takes part in inter-disciplinary health research. | X | |||||
| 4 | PQ-4. Performs interventions on people who need artificial limb and/or assistive devices by using advanced technology and necessary materials to regain function and independence in their daily activities | X | |||||
| 5 | PQ-5. Using the knowledge in the field of orthotics prosthetics, by making analysis and synthesis, works independently and within the cooperation of the other healthcare staff, as a member of the team takes responsibility. | X | |||||
| 6 | PQ-6. Execution, organizing, presenting the services of the orthotics prosthetics in daily practices and within the scope of planning project, solving problem, manages plans while watching the process and evaluating. | X | |||||
| 7 | PQ-7. By adopting such particulars as adaptation to new conditions lifelong learning, developing new ideas, considering importance to quality, evaluates the knowledge sources through a critical approach. | X | |||||
| 8 | PQ-8. Evaluates the vocational knowledge by researching on the field of orthotics prosthetics. Adopts positive manner and attitude model and describes learning targets. | X | |||||
| 9 | PQ-9. With the conscious of understanding and estimating the multiculturalism with the individuals who have taken orthotics prosthetics service, by making effective contact with other relevant people and colleagues, informs the individual who gets service, records the knowledge systematically by conforming the privacy policy. | X | |||||
| 10 | PQ-10. Possesses the competence of English in B1 general level so as to follow English sources in orthotics and prosthetics field. | X | |||||
| 11 | PQ-11. Uses the information and communication technologies related with the orthotics prosthetics field by communicating verbal and written ways, expresses himself effectively. | X | |||||
| 12 | PQ-12. In the orthotics prosthetics interventions, by looking after the duty, rights and responsibilities, within the cooperation of the related disciplines, acts appropriately to the professional ethical rules and legislation. | X | |||||
| 13 | PQ-13. Performs the orthotics and prosthetics interventions under the professional honesty by bearing responsibility and by providing safety in every step. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 2 | 5 | 10 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 9 | 9 | |||
| General Exam | 1 | 13 | 13 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 74 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(74/30) | 2 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | - | Fall Semester | 2+0 | 2 | 2 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Assist.Prof. Olga UNTİLA KAPLAN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
| Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
| Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
| Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Explains the methods to be used in stress management. | 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Has trustworthy, sufficient and up to date knowledge related with orthotics prosthetics. | X | |||||
| 2 | PQ-2. Equipped with the knowledge about design, production and intervention of suitable devices by using assessment methods to people who need artificial limb and/or assistive devices. | X | |||||
| 3 | PQ-3. Analyses the issues, using the knowledge and skills based on evidence in orthotics prosthetics considering professional and ethical values; takes part in inter-disciplinary health research. | X | |||||
| 4 | PQ-4. Performs interventions on people who need artificial limb and/or assistive devices by using advanced technology and necessary materials to regain function and independence in their daily activities | X | |||||
| 5 | PQ-5. Using the knowledge in the field of orthotics prosthetics, by making analysis and synthesis, works independently and within the cooperation of the other healthcare staff, as a member of the team takes responsibility. | X | |||||
| 6 | PQ-6. Execution, organizing, presenting the services of the orthotics prosthetics in daily practices and within the scope of planning project, solving problem, manages plans while watching the process and evaluating. | X | |||||
| 7 | PQ-7. By adopting such particulars as adaptation to new conditions lifelong learning, developing new ideas, considering importance to quality, evaluates the knowledge sources through a critical approach. | X | |||||
| 8 | PQ-8. Evaluates the vocational knowledge by researching on the field of orthotics prosthetics. Adopts positive manner and attitude model and describes learning targets. | X | |||||
| 9 | PQ-9. With the conscious of understanding and estimating the multiculturalism with the individuals who have taken orthotics prosthetics service, by making effective contact with other relevant people and colleagues, informs the individual who gets service, records the knowledge systematically by conforming the privacy policy. | X | |||||
| 10 | PQ-10. Possesses the competence of English in B1 general level so as to follow English sources in orthotics and prosthetics field. | X | |||||
| 11 | PQ-11. Uses the information and communication technologies related with the orthotics prosthetics field by communicating verbal and written ways, expresses himself effectively. | X | |||||
| 12 | PQ-12. In the orthotics prosthetics interventions, by looking after the duty, rights and responsibilities, within the cooperation of the related disciplines, acts appropriately to the professional ethical rules and legislation. | X | |||||
| 13 | PQ-13. Performs the orthotics and prosthetics interventions under the professional honesty by bearing responsibility and by providing safety in every step. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |