Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| CREW RESOURCE MANAGEMENT (CRM) | - | Fall Semester | 3+0 | 3 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Required |
| Course Coordinator | Lect. Çağlayan KAVGAOĞLU |
| Name of Lecturer(s) | Lect. Çağlayan KAVGAOĞLU |
| Assistant(s) | |
| Aim | In order to reduce and minimize human error in aircraft accidents and crimes, this course aims to teach about flight safety issues by adhering to airline safety and culture and to develop skills related to flight safety in parallel. Through the "SHELL" model, which is the conceptual model of the human factor in aviation, students raise awareness of the place where they will be in the system as individuals and use all these skills in the relationship of human with aviation and company procedures, machine, environment and human. It is to create the level of consciousness that can perform. |
| Course Content | This course contains; The purpose of CRM, introduction of the course, definition of CRM, its importance, principles and purpose,General history of CRM,Human performance and its limits,Example Accident and Incidents,The importance of CRM, cause and effect relationships in incidents,Human factor and accident investigation in aviation. SHELL model and its components,Physiological aspects of human error. Different complementary characteristics of individuals. Error management model,Definition of Fatigue and Situational awareness and its effects,The importance of creating an environment of collective domination for CRM. Being a team,Decision making, guiding style, analytical style, conceptual style meaning and importance in terms of CRM,Leadership and the importance of teamwork,Communication errors,Teamwork, personality interactions, synergy, motivation, understanding and dealing with personal differences, chain of mistakes, coping with anger, body language, overconfidence,Case Study. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1.1Understands Sensory Factors. | ||
| 2.1.Learns the five M models. | ||
| 2.3.Shell Model / Explains Reason Models in Examining Human Errors. | ||
| 3.1.Understands Pro-active Behavior issues. | ||
| 3.2.Knows sterile cockpit issues. | ||
| 3.3.Knows the issues of Vigilance and Complacency. | ||
| 4.1.Learns persistence/determination skills. | ||
| 4.2.Learns decision-making skills. | ||
| 4.3.Knows the importance of time management in aviation. | ||
| 5.1.Understands Risk Management. | ||
| 1. Will be able to understand the human factors in aircraft accidents. | 13, 4, 5, 9 | A, E |
| 1.2 Knows Physiological Factors. | ||
| 1.3 Knows Environmental Factors. | ||
| 1.4 Understands Psychological Factors, Sleep and Drug Use. | ||
| 2. Will be able to learn the factors in aircraft accidents. | 14, 37, 4, 5, 9 | A, E |
| 2.2 .Understands the Human Factor in Aviation. | ||
| 3. Will be able to explain the actions and skills required to prevent aircraft accidents. | 14, 4, 5, 9 | A, E |
| 3.4. Understands the subject of automation | ||
| 4. Will be able to understand the CRM skills required to prevent aircraft accidents. | 14, 4, 5, 9 | A, E |
| 5. Will be able to analyze Safety Chain issues. | ||
| 5.2. Understands Leadership, Professionalism and Stress Management. | ||
| 5.3. Have knowledge about Shift Working. |
| Teaching Methods: | 13: Case Study Method, 14: Self Study Method, 37: Computer-Internet Supported Instruction, 4: Inquiry-Based Learning, 5: Cooperative Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The purpose of CRM, introduction of the course, definition of CRM, its importance, principles and purpose | |
| 2 | General history of CRM | |
| 3 | Human performance and its limits | |
| 4 | Example Accident and Incidents | |
| 5 | The importance of CRM, cause and effect relationships in incidents | |
| 6 | Human factor and accident investigation in aviation. SHELL model and its components | |
| 7 | Physiological aspects of human error. Different complementary characteristics of individuals. Error management model | |
| 8 | Definition of Fatigue and Situational awareness and its effects | |
| 9 | The importance of creating an environment of collective domination for CRM. Being a team | |
| 10 | Decision making, guiding style, analytical style, conceptual style meaning and importance in terms of CRM | |
| 11 | Leadership and the importance of teamwork | |
| 12 | Communication errors | |
| 13 | Teamwork, personality interactions, synergy, motivation, understanding and dealing with personal differences, chain of mistakes, coping with anger, body language, overconfidence | |
| 14 | Case Study |
| Resources |
| BİRGÖREN, N. (2015), “Uçuş Emniyeti Açısından Ekip Kaynak Yönetimi Uygulamalarının Kabin Ekibi Üzerindeki Etkisine İlişkin Bir Araştırma. TERZİOĞLU, M. (2007), “Uçak Kazalarının Nedeni Olarak İnsan Hatalarını Azaltmada Ekip Kaynak Yönetimi “ |
| Instructors notes Crew Resource Management (CRM) in Aviation: Selections from Research Conducted in Turkey and the World. V. National Aeronautics and Space Conference |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Teamwork | X | |||||
| 2 | Ability to identify and solve problems in professional practice | X | |||||
| 3 | Professional ethics and responsibility awareness | X | |||||
| 4 | Ability to use theoretical knowledge in practice | X | |||||
| 5 | The ability to grasp, adopt and apply social, cultural and social responsibilities | ||||||
| 6 | The ability to manage a process to meet requirements | X | |||||
| 7 | Awareness of the necessity of lifelong learning and the ability to accomplish it | X | |||||
| 8 | Ability to have knowledge about sectoral problems | X | |||||
| 9 | Ability to understand and apply professional legal regulations | X | |||||
| 10 | The ability to communicate in a foreign language | ||||||
| 11 | Ability to use information and communication technology tools and other professional tools and techniques | X | |||||
| 12 | Ability to plan and implement professional processes | X | |||||
| 13 | The ability to communicate effectively | X | |||||
| 14 | Professional self-confidence skills | X | |||||
| 15 | Communicates effectively verbally and in writing with people from inside and outside the organization from different cultures. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 3 | 14 | 42 | |||
| Guided Problem Solving | 0 | 0 | 0 | |||
| Resolution of Homework Problems and Submission as a Report | 4 | 7 | 28 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 5 | 5 | 25 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 4 | 4 | |||
| General Exam | 2 | 5 | 10 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 109 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(109/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| CREW RESOURCE MANAGEMENT (CRM) | - | Fall Semester | 3+0 | 3 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Required |
| Course Coordinator | Lect. Çağlayan KAVGAOĞLU |
| Name of Lecturer(s) | Lect. Çağlayan KAVGAOĞLU |
| Assistant(s) | |
| Aim | In order to reduce and minimize human error in aircraft accidents and crimes, this course aims to teach about flight safety issues by adhering to airline safety and culture and to develop skills related to flight safety in parallel. Through the "SHELL" model, which is the conceptual model of the human factor in aviation, students raise awareness of the place where they will be in the system as individuals and use all these skills in the relationship of human with aviation and company procedures, machine, environment and human. It is to create the level of consciousness that can perform. |
| Course Content | This course contains; The purpose of CRM, introduction of the course, definition of CRM, its importance, principles and purpose,General history of CRM,Human performance and its limits,Example Accident and Incidents,The importance of CRM, cause and effect relationships in incidents,Human factor and accident investigation in aviation. SHELL model and its components,Physiological aspects of human error. Different complementary characteristics of individuals. Error management model,Definition of Fatigue and Situational awareness and its effects,The importance of creating an environment of collective domination for CRM. Being a team,Decision making, guiding style, analytical style, conceptual style meaning and importance in terms of CRM,Leadership and the importance of teamwork,Communication errors,Teamwork, personality interactions, synergy, motivation, understanding and dealing with personal differences, chain of mistakes, coping with anger, body language, overconfidence,Case Study. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1.1Understands Sensory Factors. | ||
| 2.1.Learns the five M models. | ||
| 2.3.Shell Model / Explains Reason Models in Examining Human Errors. | ||
| 3.1.Understands Pro-active Behavior issues. | ||
| 3.2.Knows sterile cockpit issues. | ||
| 3.3.Knows the issues of Vigilance and Complacency. | ||
| 4.1.Learns persistence/determination skills. | ||
| 4.2.Learns decision-making skills. | ||
| 4.3.Knows the importance of time management in aviation. | ||
| 5.1.Understands Risk Management. | ||
| 1. Will be able to understand the human factors in aircraft accidents. | 13, 4, 5, 9 | A, E |
| 1.2 Knows Physiological Factors. | ||
| 1.3 Knows Environmental Factors. | ||
| 1.4 Understands Psychological Factors, Sleep and Drug Use. | ||
| 2. Will be able to learn the factors in aircraft accidents. | 14, 37, 4, 5, 9 | A, E |
| 2.2 .Understands the Human Factor in Aviation. | ||
| 3. Will be able to explain the actions and skills required to prevent aircraft accidents. | 14, 4, 5, 9 | A, E |
| 3.4. Understands the subject of automation | ||
| 4. Will be able to understand the CRM skills required to prevent aircraft accidents. | 14, 4, 5, 9 | A, E |
| 5. Will be able to analyze Safety Chain issues. | ||
| 5.2. Understands Leadership, Professionalism and Stress Management. | ||
| 5.3. Have knowledge about Shift Working. |
| Teaching Methods: | 13: Case Study Method, 14: Self Study Method, 37: Computer-Internet Supported Instruction, 4: Inquiry-Based Learning, 5: Cooperative Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The purpose of CRM, introduction of the course, definition of CRM, its importance, principles and purpose | |
| 2 | General history of CRM | |
| 3 | Human performance and its limits | |
| 4 | Example Accident and Incidents | |
| 5 | The importance of CRM, cause and effect relationships in incidents | |
| 6 | Human factor and accident investigation in aviation. SHELL model and its components | |
| 7 | Physiological aspects of human error. Different complementary characteristics of individuals. Error management model | |
| 8 | Definition of Fatigue and Situational awareness and its effects | |
| 9 | The importance of creating an environment of collective domination for CRM. Being a team | |
| 10 | Decision making, guiding style, analytical style, conceptual style meaning and importance in terms of CRM | |
| 11 | Leadership and the importance of teamwork | |
| 12 | Communication errors | |
| 13 | Teamwork, personality interactions, synergy, motivation, understanding and dealing with personal differences, chain of mistakes, coping with anger, body language, overconfidence | |
| 14 | Case Study |
| Resources |
| BİRGÖREN, N. (2015), “Uçuş Emniyeti Açısından Ekip Kaynak Yönetimi Uygulamalarının Kabin Ekibi Üzerindeki Etkisine İlişkin Bir Araştırma. TERZİOĞLU, M. (2007), “Uçak Kazalarının Nedeni Olarak İnsan Hatalarını Azaltmada Ekip Kaynak Yönetimi “ |
| Instructors notes Crew Resource Management (CRM) in Aviation: Selections from Research Conducted in Turkey and the World. V. National Aeronautics and Space Conference |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Teamwork | X | |||||
| 2 | Ability to identify and solve problems in professional practice | X | |||||
| 3 | Professional ethics and responsibility awareness | X | |||||
| 4 | Ability to use theoretical knowledge in practice | X | |||||
| 5 | The ability to grasp, adopt and apply social, cultural and social responsibilities | ||||||
| 6 | The ability to manage a process to meet requirements | X | |||||
| 7 | Awareness of the necessity of lifelong learning and the ability to accomplish it | X | |||||
| 8 | Ability to have knowledge about sectoral problems | X | |||||
| 9 | Ability to understand and apply professional legal regulations | X | |||||
| 10 | The ability to communicate in a foreign language | ||||||
| 11 | Ability to use information and communication technology tools and other professional tools and techniques | X | |||||
| 12 | Ability to plan and implement professional processes | X | |||||
| 13 | The ability to communicate effectively | X | |||||
| 14 | Professional self-confidence skills | X | |||||
| 15 | Communicates effectively verbally and in writing with people from inside and outside the organization from different cultures. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |