It is aimed that the ultimate consumers who receive services in order to meet the needs such as health, aesthetics and fashion in eye and sight wear within the scope of protective vision of optician institutions are aimed to acquire the skills of meeting the highest expectations of beautiful vision and good looks and satisfaction.
Course Content
This course contains; Communication skills and body language,Consumer Diversity Analysis and Strategic Solutions,Ability to serve more than one consumer,Meeting the consumer and empathizing,Evaluation of the presenter and need analysis,Learn about brands and features offered to sale,Suggestion and selection of frames for consumers' facial lines and prescription dioptics,Evaluation and proposal of glass qualities suitable for usage conditions,Additional product proposal considering the need for comfort and comfort of the consumer's life,Picking up the percent adjustment and measurement of the consumer selected frame,Warranty conditions and instruction manual of the visual equipment prepared by the customer,After sales services within the scope of consumer satisfaction,Within the context of consumer satisfaction, warranty period, repairs and replacement parts,Consumer satisfaction and complaint analysis and solution skills.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
Improving the communication skills against the ultimate consumers in the opticians' institutions and increasing the quality of service by opting for a customized frame and opting for glasses according to usage conditions;
Consumer Diversity Analysis and Strategic Solutions
3
Ability to serve more than one consumer
4
Meeting the consumer and empathizing
5
Evaluation of the presenter and need analysis
6
Learn about brands and features offered to sale
7
Suggestion and selection of frames for consumers' facial lines and prescription dioptics
8
Evaluation and proposal of glass qualities suitable for usage conditions
9
Additional product proposal considering the need for comfort and comfort of the consumer's life
10
Picking up the percent adjustment and measurement of the consumer selected frame
11
Warranty conditions and instruction manual of the visual equipment prepared by the customer
12
After sales services within the scope of consumer satisfaction
13
Within the context of consumer satisfaction, warranty period, repairs and replacement parts
14
Consumer satisfaction and complaint analysis and solution skills
Resources
Lecture notes
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
The student acquires theoretical and practical knowledge related to opticianry field at a basic level.
2
Has knowledge of ethical principles and rules related to the field of opticianry.
3
The student uses theoretical and practical knowledge related to his field at a basic level; basic fundamental equipment and devices and technologies used in opticianry.
4
He carries out a given task independently, using his basic knowledge of the field of opticianry.
5
Evaluates the basic knowledge and skills acquired in the field of opticianry with a critical approach; determines learning needs and directs learning.
6
The student uses communication skills that sales activities require.
7
The student complies with and contributes to quality management and processes.
8
The student has sufficient consciousness about individual and public health, environmental protection and work safety issues.
9
The student acts in accordance with laws, regulations, legislations and professional ethics related to individual duties, rights and responsibilities.
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
2
2
4
Guided Problem Solving
0
0
0
Resolution of Homework Problems and Submission as a Report
0
0
0
Term Project
0
0
0
Presentation of Project / Seminar
0
0
0
Quiz
0
0
0
Midterm Exam
0
0
0
General Exam
0
0
0
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
4
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(4/30)
0
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
CONSUMER SATISFACTION and QUALITY
-
Fall Semester
2+0
2
4
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
Short Cycle (Associate's Degree)
Course Type
Elective
Course Coordinator
Assist.Prof. Neziha HACIHASANOĞLU ÇAKMAK
Name of Lecturer(s)
Assistant(s)
Aim
It is aimed that the ultimate consumers who receive services in order to meet the needs such as health, aesthetics and fashion in eye and sight wear within the scope of protective vision of optician institutions are aimed to acquire the skills of meeting the highest expectations of beautiful vision and good looks and satisfaction.
Course Content
This course contains; Communication skills and body language,Consumer Diversity Analysis and Strategic Solutions,Ability to serve more than one consumer,Meeting the consumer and empathizing,Evaluation of the presenter and need analysis,Learn about brands and features offered to sale,Suggestion and selection of frames for consumers' facial lines and prescription dioptics,Evaluation and proposal of glass qualities suitable for usage conditions,Additional product proposal considering the need for comfort and comfort of the consumer's life,Picking up the percent adjustment and measurement of the consumer selected frame,Warranty conditions and instruction manual of the visual equipment prepared by the customer,After sales services within the scope of consumer satisfaction,Within the context of consumer satisfaction, warranty period, repairs and replacement parts,Consumer satisfaction and complaint analysis and solution skills.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
Improving the communication skills against the ultimate consumers in the opticians' institutions and increasing the quality of service by opting for a customized frame and opting for glasses according to usage conditions;
Consumer Diversity Analysis and Strategic Solutions
3
Ability to serve more than one consumer
4
Meeting the consumer and empathizing
5
Evaluation of the presenter and need analysis
6
Learn about brands and features offered to sale
7
Suggestion and selection of frames for consumers' facial lines and prescription dioptics
8
Evaluation and proposal of glass qualities suitable for usage conditions
9
Additional product proposal considering the need for comfort and comfort of the consumer's life
10
Picking up the percent adjustment and measurement of the consumer selected frame
11
Warranty conditions and instruction manual of the visual equipment prepared by the customer
12
After sales services within the scope of consumer satisfaction
13
Within the context of consumer satisfaction, warranty period, repairs and replacement parts
14
Consumer satisfaction and complaint analysis and solution skills
Resources
Lecture notes
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
The student acquires theoretical and practical knowledge related to opticianry field at a basic level.
2
Has knowledge of ethical principles and rules related to the field of opticianry.
3
The student uses theoretical and practical knowledge related to his field at a basic level; basic fundamental equipment and devices and technologies used in opticianry.
4
He carries out a given task independently, using his basic knowledge of the field of opticianry.
5
Evaluates the basic knowledge and skills acquired in the field of opticianry with a critical approach; determines learning needs and directs learning.
6
The student uses communication skills that sales activities require.
7
The student complies with and contributes to quality management and processes.
8
The student has sufficient consciousness about individual and public health, environmental protection and work safety issues.
9
The student acts in accordance with laws, regulations, legislations and professional ethics related to individual duties, rights and responsibilities.
