It is aimed to provide information on the business practices of aviation companies operating in all aviation activity areas (airport, ground handling, cargo, catering, passenger services, etc.), their important positions in aviation, and to provide human resources with sufficient knowledge and equipment in the aviation sector.
Course Content
This course contains; Introduction of ground services and basic concepts,Historical process of Ground Handling in the World and in Turkey,National and International agreements, laws and regulations,Ground Handling Equipment,Representation, Management and Supervision Processes in Ground Handling,Ground Services Management and Organizational Structures,Flight Ticket Transactions,Boarding procedures,Flight Baggage Procedures,Flight Operations Services,Air Cargo Transportation,Catering and entertainment services,The importance of airport slots for airline companies,General evaluation
.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1. Will be able to have information about the historical processes of ground handling services in the world and in Turkey.
10, 16, 9
A
1.1. Explains the role and importance of ground services in the air transportation sector.
10, 16, 9
A
1.2. Will be able to define the basic concepts related to ground handling services.
10, 16, 9
A
2. . Will be able to have information about national and international legal legislation.
10, 16, 9
A
2.1. Will be able to explain ground handling regulations.
10, 16, 9
A
2.2. Will be able to explain the type A, B and C licenses obtained by ground handling companies at airports.
10, 16, 9
A
3. Will have knowledge about management and organizational processes in ground handling companies.
10, 16, 9
A
3.1. Will be able to explain the management levels of ground handling companies.
10, 16, 9
A
3.2. Will be able to define managerial abilities.
10, 16, 9
A
4. Will have information about flight ticket and baggage procedures.
10, 16, 9
A
4.1. Will be able to explain the common features of airline tickets.
10, 16, 9
A
4.2. Will be able to define baggage acceptance conditions in airline companies.
10, 16, 9
A
5. Will be able to have knowledge about Ground Service equipment.
10, 16, 9
A
5.1. Will be able to explain Ramp service activities.
10, 16, 9
A
5.2. Will be able to explain what practices are required to ensure apron safety on the airport airside.
Introduction of ground services and basic concepts
2
Historical process of Ground Handling in the World and in Turkey
3
National and International agreements, laws and regulations
4
Ground Handling Equipment
5
Representation, Management and Supervision Processes in Ground Handling
6
Ground Services Management and Organizational Structures
7
Flight Ticket Transactions
8
Boarding procedures
9
Flight Baggage Procedures
10
Flight Operations Services
11
Air Cargo Transportation
12
Catering and entertainment services
13
The importance of airport slots for airline companies
14
General evaluation
Resources
Sivil Havacılık Genel Müdürlüğü Yayınları
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
X
2
X
3
X
4
X
5
X
6
X
7
X
8
X
9
X
10
X
11
X
12
X
13
X
14
X
15
X
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
0
0
0
Guided Problem Solving
0
0
0
Resolution of Homework Problems and Submission as a Report
0
0
0
Term Project
0
0
0
Presentation of Project / Seminar
0
0
0
Quiz
0
0
0
Midterm Exam
0
0
0
General Exam
0
0
0
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
0
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(0/30)
0
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
GROUND SERVICES MANAGEMENT
-
Fall Semester
3+0
3
4
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
Short Cycle (Associate's Degree)
Course Type
Required
Course Coordinator
Assist.Prof. Murat ESİN
Name of Lecturer(s)
Assist.Prof. Murat ESİN
Assistant(s)
Aim
It is aimed to provide information on the business practices of aviation companies operating in all aviation activity areas (airport, ground handling, cargo, catering, passenger services, etc.), their important positions in aviation, and to provide human resources with sufficient knowledge and equipment in the aviation sector.
Course Content
This course contains; Introduction of ground services and basic concepts,Historical process of Ground Handling in the World and in Turkey,National and International agreements, laws and regulations,Ground Handling Equipment,Representation, Management and Supervision Processes in Ground Handling,Ground Services Management and Organizational Structures,Flight Ticket Transactions,Boarding procedures,Flight Baggage Procedures,Flight Operations Services,Air Cargo Transportation,Catering and entertainment services,The importance of airport slots for airline companies,General evaluation
.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1. Will be able to have information about the historical processes of ground handling services in the world and in Turkey.
10, 16, 9
A
1.1. Explains the role and importance of ground services in the air transportation sector.
10, 16, 9
A
1.2. Will be able to define the basic concepts related to ground handling services.
10, 16, 9
A
2. . Will be able to have information about national and international legal legislation.
10, 16, 9
A
2.1. Will be able to explain ground handling regulations.
10, 16, 9
A
2.2. Will be able to explain the type A, B and C licenses obtained by ground handling companies at airports.
10, 16, 9
A
3. Will have knowledge about management and organizational processes in ground handling companies.
10, 16, 9
A
3.1. Will be able to explain the management levels of ground handling companies.
10, 16, 9
A
3.2. Will be able to define managerial abilities.
10, 16, 9
A
4. Will have information about flight ticket and baggage procedures.
10, 16, 9
A
4.1. Will be able to explain the common features of airline tickets.
10, 16, 9
A
4.2. Will be able to define baggage acceptance conditions in airline companies.
10, 16, 9
A
5. Will be able to have knowledge about Ground Service equipment.
10, 16, 9
A
5.1. Will be able to explain Ramp service activities.
10, 16, 9
A
5.2. Will be able to explain what practices are required to ensure apron safety on the airport airside.
