Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| PASSENGER SERVICES | - | Spring Semester | 3+0 | 3 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Required |
| Course Coordinator | Lect. Çağlayan KAVGAOĞLU |
| Name of Lecturer(s) | Lect. Funda HASANÇEBİ |
| Assistant(s) | |
| Aim | Passenger service procedures and passenger services provided at airports It aims to know the documents used in its services. |
| Course Content | This course contains; Aviation History and Introduction to Aviation / Development of Air Transport,Duties and features in the Scope of Passenger Services,Flight types / Passenger Categories,Check-in / Boarding and Baggage Services,Types of Tickets and Reading Tickets,Visa and Passport,Dangerous Goods Awareness ( Category 9 ),Dangerous Goods Awareness ( Category 9 ),Security awareness at airports,Terms / Codes used in the aviation alphabet and Passenger Services,Factors Causing Error in Passenger Services,Interpersonal Communication in Passenger Services,Airport Ground Services and passenger services relations,General repetition of topics. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1- Aviation alphabet and SSR Management will be learned. | 13, 16, 9 | A |
| 1.1- They can say the tail information of aircraft and airport port information at international level using the alphabet. | ||
| 1.3.With SSR information, correct information flow can be ensured within the airline. | ||
| 2- International organizations can be learned. | 13, 16, 9 | A |
| 2.1- Basic knowledge of aviation is gained by learning about organizations such as IATA, ECAC, ICAO. | ||
| 2.1- Basic knowledge of aviation is gained by learning about organizations such as IATA, ECAC, ICAO. | ||
| 2.2-Knows that preparations are made according to the organizations in audits. | ||
| 2.3-Internal operations are determined according to the demands of the organizations. | ||
| 3- Basic information about DGR will be learned. | 13, 16, 4, 9 | A |
| 3.1- Dangerous substances in aircraft used in daily life are learned. | ||
| 3.2- Learn how to intervene in a negative situation that occurs as a result of a dangerous substance in the aircraft. | ||
| 3.3- Learn the procedures by which DGR qualified items can be accepted into the aircraft. | ||
| 4- The check-in process will be learned. | 13, 16, 9 | A |
| 4.1-Communication techniques with the passenger are learned during check-in. | ||
| 4.2-The necessity and rules of baggage security (passenger and baggage matching) are learned. | ||
| 4.3-Check-in systems are learned. | ||
| 5- The boarding process will be learned. | 13, 16, 4, 9 | A |
| 5.1-The preparation process before boarding is learned. | ||
| 5.2-The necessity of identity/ID/document checks and communication with the passenger are learned during boarding. | ||
| 5.3-What to do in case of baggage problems that may occur during boarding is learned. In particular, awareness is gained about the need for safety. | ||
| 1.2. With SSR information, passengers can be served correctly. |
| Teaching Methods: | 13: Case Study Method, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Aviation History and Introduction to Aviation / Development of Air Transport | |
| 2 | Duties and features in the Scope of Passenger Services | |
| 3 | Flight types / Passenger Categories | |
| 4 | Check-in / Boarding and Baggage Services | |
| 5 | Types of Tickets and Reading Tickets | |
| 6 | Visa and Passport | |
| 7 | Dangerous Goods Awareness ( Category 9 ) | |
| 8 | Dangerous Goods Awareness ( Category 9 ) | |
| 9 | Security awareness at airports | |
| 10 | Terms / Codes used in the aviation alphabet and Passenger Services | |
| 11 | Factors Causing Error in Passenger Services | |
| 12 | Interpersonal Communication in Passenger Services | |
| 13 | Airport Ground Services and passenger services relations | |
| 14 | General repetition of topics |
| Resources |
| Sivil Havacılık Genel Müdürlüğü,Havaalanları Daire Başkanlığı,Yolcu Hizmetleri Publication No ;HAD/T =20 |
| http://mebis.medipol.edu.tr Murat Erdal, Küresel Lojistik, UTİKAD Yayınları. Douglas Long, Uluslararası Lojistik Küresel Tedarik Zinciri Uygulamaları, Nobel Yayınları. Kent Gourdin, Global Logistics Management: A Competitive Advantage fort he 21’st Century, Blackwell Publishing. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | |||||||
| 2 | X | ||||||
| 3 | X | ||||||
| 4 | X | ||||||
| 5 | X | ||||||
| 6 | X | ||||||
| 7 | |||||||
| 8 | X | ||||||
| 9 | X | ||||||
| 10 | X | ||||||
| 11 | |||||||
| 12 | X | ||||||
| 13 | X | ||||||
| 14 | X | ||||||
| 15 | X | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 3 | 42 | |||
| Guided Problem Solving | 1 | 3 | 3 | |||
| Resolution of Homework Problems and Submission as a Report | 4 | 10 | 40 | |||
| Term Project | 2 | 4 | 8 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 2 | 4 | 8 | |||
| General Exam | 2 | 4 | 8 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 109 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(109/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| PASSENGER SERVICES | - | Spring Semester | 3+0 | 3 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Required |
| Course Coordinator | Lect. Çağlayan KAVGAOĞLU |
| Name of Lecturer(s) | Lect. Funda HASANÇEBİ |
| Assistant(s) | |
| Aim | Passenger service procedures and passenger services provided at airports It aims to know the documents used in its services. |
| Course Content | This course contains; Aviation History and Introduction to Aviation / Development of Air Transport,Duties and features in the Scope of Passenger Services,Flight types / Passenger Categories,Check-in / Boarding and Baggage Services,Types of Tickets and Reading Tickets,Visa and Passport,Dangerous Goods Awareness ( Category 9 ),Dangerous Goods Awareness ( Category 9 ),Security awareness at airports,Terms / Codes used in the aviation alphabet and Passenger Services,Factors Causing Error in Passenger Services,Interpersonal Communication in Passenger Services,Airport Ground Services and passenger services relations,General repetition of topics. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1- Aviation alphabet and SSR Management will be learned. | 13, 16, 9 | A |
| 1.1- They can say the tail information of aircraft and airport port information at international level using the alphabet. | ||
| 1.3.With SSR information, correct information flow can be ensured within the airline. | ||
| 2- International organizations can be learned. | 13, 16, 9 | A |
| 2.1- Basic knowledge of aviation is gained by learning about organizations such as IATA, ECAC, ICAO. | ||
| 2.1- Basic knowledge of aviation is gained by learning about organizations such as IATA, ECAC, ICAO. | ||
| 2.2-Knows that preparations are made according to the organizations in audits. | ||
| 2.3-Internal operations are determined according to the demands of the organizations. | ||
| 3- Basic information about DGR will be learned. | 13, 16, 4, 9 | A |
| 3.1- Dangerous substances in aircraft used in daily life are learned. | ||
| 3.2- Learn how to intervene in a negative situation that occurs as a result of a dangerous substance in the aircraft. | ||
| 3.3- Learn the procedures by which DGR qualified items can be accepted into the aircraft. | ||
| 4- The check-in process will be learned. | 13, 16, 9 | A |
| 4.1-Communication techniques with the passenger are learned during check-in. | ||
| 4.2-The necessity and rules of baggage security (passenger and baggage matching) are learned. | ||
| 4.3-Check-in systems are learned. | ||
| 5- The boarding process will be learned. | 13, 16, 4, 9 | A |
| 5.1-The preparation process before boarding is learned. | ||
| 5.2-The necessity of identity/ID/document checks and communication with the passenger are learned during boarding. | ||
| 5.3-What to do in case of baggage problems that may occur during boarding is learned. In particular, awareness is gained about the need for safety. | ||
| 1.2. With SSR information, passengers can be served correctly. |
| Teaching Methods: | 13: Case Study Method, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Aviation History and Introduction to Aviation / Development of Air Transport | |
| 2 | Duties and features in the Scope of Passenger Services | |
| 3 | Flight types / Passenger Categories | |
| 4 | Check-in / Boarding and Baggage Services | |
| 5 | Types of Tickets and Reading Tickets | |
| 6 | Visa and Passport | |
| 7 | Dangerous Goods Awareness ( Category 9 ) | |
| 8 | Dangerous Goods Awareness ( Category 9 ) | |
| 9 | Security awareness at airports | |
| 10 | Terms / Codes used in the aviation alphabet and Passenger Services | |
| 11 | Factors Causing Error in Passenger Services | |
| 12 | Interpersonal Communication in Passenger Services | |
| 13 | Airport Ground Services and passenger services relations | |
| 14 | General repetition of topics |
| Resources |
| Sivil Havacılık Genel Müdürlüğü,Havaalanları Daire Başkanlığı,Yolcu Hizmetleri Publication No ;HAD/T =20 |
| http://mebis.medipol.edu.tr Murat Erdal, Küresel Lojistik, UTİKAD Yayınları. Douglas Long, Uluslararası Lojistik Küresel Tedarik Zinciri Uygulamaları, Nobel Yayınları. Kent Gourdin, Global Logistics Management: A Competitive Advantage fort he 21’st Century, Blackwell Publishing. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | |||||||
| 2 | X | ||||||
| 3 | X | ||||||
| 4 | X | ||||||
| 5 | X | ||||||
| 6 | X | ||||||
| 7 | |||||||
| 8 | X | ||||||
| 9 | X | ||||||
| 10 | X | ||||||
| 11 | |||||||
| 12 | X | ||||||
| 13 | X | ||||||
| 14 | X | ||||||
| 15 | X | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |