Will be able to have ability to think customer-oriented
A, D, E
1. Will be able to explain the theoretical framework of total quality management.
A, D, E
1.1 Identify total quality management
1.2 Defines the concept of quality
1.3 Can compare the concepts of quality and total quality
2. Will be able to have knowledge about process management
A, D, E
2.1 Defines process management
2.2 Explains process management
2.3 Understand the basic elements of process management development
3.1 Defines customers within the scope of quality
3.2 Defines customers' quality expectations
3.3 Explains quality and customer relationship
4. Will be able to implement quality assurance systems
A, D, E
4.1 Defines the quality assurance system
4.2 Explains quality assurance systems
4.3 Establishes a quality assurance system
5. Will be able to have problem solving skills
A, D, E
5.1 Can perform statistical quality control
5.2 Interprets quality control charts
5.3 Creates a quality control strategy
Teaching Methods:
Assessment Methods:
A: Traditional Written Exam, D: Oral Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Resources
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical issues in the field of information and management.
2
Describes the necessary mathematical and statistical methods in the field of information and management.
3
Uses at least one computer program in the field of information and management.
4
Sustains proficiency in a foreign language requiredor information and management studies.
5
Prepares informatics/software projects and work in a team.
6
Constantly updates himself / herself by following developments in science and technology with an understanding of the importance of lifelong learning through critically evaluating the knowledge and skills that s/he has got.7. Uses theoretical and practical expertise in the field of information and management
7
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication skills.
8
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication.
9
Adopts organizational / institutional and social ethical values.
10
Within the framework of community involvement adopts social responsibility principles and takes initiative when necessary.
11
Uses and analyses basic facts and data in various disciplines (economics, finance, sociology, law, business) in order to conduct interdisciplinary studies.
12
Writes software in different platforms such as desktop, mobile, web on its own and / or in a team.
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
3
42
Guided Problem Solving
3
10
30
Resolution of Homework Problems and Submission as a Report
1
10
10
Term Project
0
0
0
Presentation of Project / Seminar
1
10
10
Quiz
1
15
15
Midterm Exam
1
12
12
General Exam
1
24
24
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
143
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(143/30)
5
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
TOTAL QUALITY MANAGEMENT
-
Spring Semester
3+0
3
5
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
English
Course Level
First Cycle (Bachelor's Degree)
Course Type
Elective
Course Coordinator
Name of Lecturer(s)
Assistant(s)
Aim
Course Content
This course contains; ,,,,,,,,,,,,,.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
Will be able to have ability to think customer-oriented
A, D, E
1. Will be able to explain the theoretical framework of total quality management.
A, D, E
1.1 Identify total quality management
1.2 Defines the concept of quality
1.3 Can compare the concepts of quality and total quality
2. Will be able to have knowledge about process management
A, D, E
2.1 Defines process management
2.2 Explains process management
2.3 Understand the basic elements of process management development
3.1 Defines customers within the scope of quality
3.2 Defines customers' quality expectations
3.3 Explains quality and customer relationship
4. Will be able to implement quality assurance systems
A, D, E
4.1 Defines the quality assurance system
4.2 Explains quality assurance systems
4.3 Establishes a quality assurance system
5. Will be able to have problem solving skills
A, D, E
5.1 Can perform statistical quality control
5.2 Interprets quality control charts
5.3 Creates a quality control strategy
Teaching Methods:
Assessment Methods:
A: Traditional Written Exam, D: Oral Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Resources
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical issues in the field of information and management.
2
Describes the necessary mathematical and statistical methods in the field of information and management.
3
Uses at least one computer program in the field of information and management.
4
Sustains proficiency in a foreign language requiredor information and management studies.
5
Prepares informatics/software projects and work in a team.
6
Constantly updates himself / herself by following developments in science and technology with an understanding of the importance of lifelong learning through critically evaluating the knowledge and skills that s/he has got.7. Uses theoretical and practical expertise in the field of information and management
7
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication skills.
8
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication.
9
Adopts organizational / institutional and social ethical values.
10
Within the framework of community involvement adopts social responsibility principles and takes initiative when necessary.
11
Uses and analyses basic facts and data in various disciplines (economics, finance, sociology, law, business) in order to conduct interdisciplinary studies.
12
Writes software in different platforms such as desktop, mobile, web on its own and / or in a team.
