Will be able to have ability to think customer-oriented
A, D, E
1. Will be able to explain the theoretical framework of total quality management.
A, D, E
1.1 Identify total quality management
1.2 Defines the concept of quality
1.3 Can compare the concepts of quality and total quality
2. Will be able to have knowledge about process management
A, D, E
2.1 Defines process management
2.2 Explains process management
2.3 Understand the basic elements of process management development
3.1 Defines customers within the scope of quality
3.2 Defines customers' quality expectations
3.3 Explains quality and customer relationship
4. Will be able to implement quality assurance systems
A, D, E
4.1 Defines the quality assurance system
4.2 Explains quality assurance systems
4.3 Establishes a quality assurance system
5. Will be able to have problem solving skills
A, D, E
5.1 Can perform statistical quality control
5.2 Interprets quality control charts
5.3 Creates a quality control strategy
Teaching Methods:
Assessment Methods:
A: Traditional Written Exam, D: Oral Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Resources
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical issues in the field of business administration
X
2
Describes the necessary qualitative and quantitative methods in the field of business and management.
X
3
Uses at least one computer program in the field of business and management
X
4
Sustains proficiency in a foreign language required for business and management.
5
Prepares managerial investment projects and work in a team.
X
6
Constantly renews himself / herself by following developments in business and management with an understanding of the importance of lifelong learning through critically evaluating the knowledge and skills that s/he has got.
7
Uses theoretical and practical expertise in the field of business administration
8
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication.
9
Adopts organizational / institutional and social ethical values.
10
Within the framework of service responsiveness, adopts social responsibility principles and takes initiative when necessary.
11
Uses and analyses basic facts and data in different disciplines (economics, finance, sociology, law, business) in order to conduct interdisciplinary studies.
X
12
Uses and Analyses the fundamental and advanced techniques in the field to enhance business performance, productivity, sustainability,innovation and research, efficiency and effectiveness.
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
3
42
Guided Problem Solving
3
10
30
Resolution of Homework Problems and Submission as a Report
1
10
10
Term Project
0
0
0
Presentation of Project / Seminar
1
10
10
Quiz
1
15
15
Midterm Exam
1
12
12
General Exam
1
24
24
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
143
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(143/30)
5
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
TOTAL QUALITY MANAGEMENT
-
Fall Semester
3+0
3
5
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
English
Course Level
First Cycle (Bachelor's Degree)
Course Type
Required
Course Coordinator
Name of Lecturer(s)
Assist.Prof. Fatih Baha AYDIN
Assistant(s)
Aim
Course Content
This course contains; ,,,,,,,,,,,,,.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
Will be able to have ability to think customer-oriented
A, D, E
1. Will be able to explain the theoretical framework of total quality management.
A, D, E
1.1 Identify total quality management
1.2 Defines the concept of quality
1.3 Can compare the concepts of quality and total quality
2. Will be able to have knowledge about process management
A, D, E
2.1 Defines process management
2.2 Explains process management
2.3 Understand the basic elements of process management development
3.1 Defines customers within the scope of quality
3.2 Defines customers' quality expectations
3.3 Explains quality and customer relationship
4. Will be able to implement quality assurance systems
A, D, E
4.1 Defines the quality assurance system
4.2 Explains quality assurance systems
4.3 Establishes a quality assurance system
5. Will be able to have problem solving skills
A, D, E
5.1 Can perform statistical quality control
5.2 Interprets quality control charts
5.3 Creates a quality control strategy
Teaching Methods:
Assessment Methods:
A: Traditional Written Exam, D: Oral Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Resources
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical issues in the field of business administration
X
2
Describes the necessary qualitative and quantitative methods in the field of business and management.
X
3
Uses at least one computer program in the field of business and management
X
4
Sustains proficiency in a foreign language required for business and management.
5
Prepares managerial investment projects and work in a team.
X
6
Constantly renews himself / herself by following developments in business and management with an understanding of the importance of lifelong learning through critically evaluating the knowledge and skills that s/he has got.
7
Uses theoretical and practical expertise in the field of business administration
8
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication.
9
Adopts organizational / institutional and social ethical values.
10
Within the framework of service responsiveness, adopts social responsibility principles and takes initiative when necessary.
11
Uses and analyses basic facts and data in different disciplines (economics, finance, sociology, law, business) in order to conduct interdisciplinary studies.
X
12
Uses and Analyses the fundamental and advanced techniques in the field to enhance business performance, productivity, sustainability,innovation and research, efficiency and effectiveness.
