Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| INTERVIEW and COMMUNICATION SKILLS in SOCIAL WORK | SHZ3212356 | Spring Semester | 3+0 | 3 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Sayra LOTFİ |
| Name of Lecturer(s) | Assist.Prof. Sayra LOTFİ |
| Assistant(s) | |
| Aim | Evaluating and using essential social work interview, principles and techniques in social work practice. |
| Course Content | This course contains; The definition of interviews, features,The elements of the interview,The stages of the interview,Interview / Interview of the Termination Phase,Interview in social work principles and techniques,Animation / Role-Playing,Interview reports, importance, types,Calls / Questioning Skills in Interview,Logging and reporting,Calls And Reporting Process by the Social Service / Case Studies,Interview with different groups -With children -With young -With the elderly -With disabilities,Interviewing with Reluctance / Involuntary / Difficult Applicants,Listen to the interview techniques,Animation / Role Playing. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1.2.He/she creates an opinion on the principles and techniques of the interview. | 19, 5, 6, 9 | A, E |
| 1. He/she will able to interpret the principles and techniques of interview | 15, 19, 4, 6 | A, E |
| 1.1. He/she explains the content and the concepts of the interview. | 19, 6, 9 | A, E |
| 2. He/she will be able to classify the interview stages. | 19, 4, 6, 9 | A, E |
| 2.1. He/she explains the types of interviews in social work. | 19, 9 | A, E |
| 2.2. He/she discusses the distinctive features of the social service interview. | 19, 20, 6, 9 | A, E |
| 3. He/she will be able to apply interview techniques in social work interventions. | 15, 19, 4, 5, 6, 9 | A, E |
| 3.1. He/she explains the techniques of establishing professional relations with the client in various social service applications. | 15, 19, 4, 5, 6, 9 | A, E |
| 4. He/she will be able to report on interviews. | 19, 4, 6, 9 | A, E |
| 4.1. He/she discloses the rules for keeping records at the interview. | 19, 4, 6, 9 | A, E |
| 4.2. He/she explains the rules of writing reports | 19, 4, 6, 9 | A, E |
| 4.3. He/she discusses the importance of professional reports. | 10, 16, 19, 4, 6, 9 | A, E |
| 5. Will be able to illustrate the dynamics of the interview process. | 19, 9 | A |
| Teaching Methods: | 10: Discussion Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 20: Reverse Brainstorming Technique, 4: Inquiry-Based Learning, 5: Cooperative Learning, 6: Experiential Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The definition of interviews, features | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 2 | The elements of the interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 3 | The stages of the interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 4 | Interview / Interview of the Termination Phase | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 5 | Interview in social work principles and techniques | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 6 | Animation / Role-Playing | |
| 7 | Interview reports, importance, types | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 8 | Calls / Questioning Skills in Interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 9 | Logging and reporting | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 10 | Calls And Reporting Process by the Social Service / Case Studies | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 11 | Interview with different groups -With children -With young -With the elderly -With disabilities | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 12 | Interviewing with Reluctance / Involuntary / Difficult Applicants | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 13 | Listen to the interview techniques | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 14 | Animation / Role Playing |
| Resources |
| -Alfred Kadushin, Çeviri: Özlem Karakuş-Yalçın Özdemir: Sosyal Hizmet Görüşme Teknikleri-Nika Yayınevi, Ankara |
| -Veli Duyan: Sosyal Hizmet Temelleri Yaklaşımları Müdahale Yöntemleri, Sosyal Hizmet Uzmanları Derneği Yayını -Gönül Erkan: Sosyal Hizmette Mülakat, Şafak Matbaacılık. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Acquires knowledge of social work theory and practice fields. | ||||||
| 2 | PQ-2. Gains communication skills and knowledge. | X | |||||
| 3 | PQ-3. Obtains information about management and processes. | ||||||
| 4 | PQ-4. Understands professional ethics, principles and values. | X | |||||
| 5 | PQ-5. Uses required computer software, communication technologies and a foreign language. | ||||||
| 6 | PQ-6. Acquires the skills of planning and developing for social policy and solving social problems with scientific data and evidence. | ||||||
| 7 | PQ-7. Improves skills for interpreting, synthesizing and using the knowledge gained from different disciplines to solve complex social problems. | ||||||
| 8 | PQ-8. Develops competency to cooperate with other occupations and disciplines for developing services in teamwork and individual responsibility. | X | |||||
| 9 | PQ- 9. Able to use methods and techniques to reach results of research and professional literature to follow and interpret in social work. | ||||||
| 10 | PQ-10. Able to evaluate, criticize, analyze and synthesize the knowledge and skills acquired in the field. | ||||||
| 11 | PQ-11. Gains ability and competence to set goals for self-development of his area, to apply appropriate strategies for selected targets, to follow actual info and developments, to trace and evaluate the state of the projects for his goals. | ||||||
| 12 | PQ-12. Capable to practice social work and train client groups on the basis of similarities and differences by recognizing the positive value of the differences. | X | |||||
| 13 | PQ-13. Learns the effects of the social and cultural environment on human behavior and considers this effect in social work practice. | X | |||||
| 14 | PQ-14. Able to perform Planned Changing Process (contact, diagnosis and assessment, planning, implementation, application, evaluation, termination, feedback and monitoring). | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 3 | 42 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 0 | 0 | 0 | |||
| Term Project | 14 | 2 | 28 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 10 | 10 | |||
| General Exam | 1 | 20 | 20 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 114 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(114/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| INTERVIEW and COMMUNICATION SKILLS in SOCIAL WORK | SHZ3212356 | Spring Semester | 3+0 | 3 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Sayra LOTFİ |
| Name of Lecturer(s) | Assist.Prof. Sayra LOTFİ |
| Assistant(s) | |
| Aim | Evaluating and using essential social work interview, principles and techniques in social work practice. |
| Course Content | This course contains; The definition of interviews, features,The elements of the interview,The stages of the interview,Interview / Interview of the Termination Phase,Interview in social work principles and techniques,Animation / Role-Playing,Interview reports, importance, types,Calls / Questioning Skills in Interview,Logging and reporting,Calls And Reporting Process by the Social Service / Case Studies,Interview with different groups -With children -With young -With the elderly -With disabilities,Interviewing with Reluctance / Involuntary / Difficult Applicants,Listen to the interview techniques,Animation / Role Playing. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1.2.He/she creates an opinion on the principles and techniques of the interview. | 19, 5, 6, 9 | A, E |
| 1. He/she will able to interpret the principles and techniques of interview | 15, 19, 4, 6 | A, E |
| 1.1. He/she explains the content and the concepts of the interview. | 19, 6, 9 | A, E |
| 2. He/she will be able to classify the interview stages. | 19, 4, 6, 9 | A, E |
| 2.1. He/she explains the types of interviews in social work. | 19, 9 | A, E |
| 2.2. He/she discusses the distinctive features of the social service interview. | 19, 20, 6, 9 | A, E |
| 3. He/she will be able to apply interview techniques in social work interventions. | 15, 19, 4, 5, 6, 9 | A, E |
| 3.1. He/she explains the techniques of establishing professional relations with the client in various social service applications. | 15, 19, 4, 5, 6, 9 | A, E |
| 4. He/she will be able to report on interviews. | 19, 4, 6, 9 | A, E |
| 4.1. He/she discloses the rules for keeping records at the interview. | 19, 4, 6, 9 | A, E |
| 4.2. He/she explains the rules of writing reports | 19, 4, 6, 9 | A, E |
| 4.3. He/she discusses the importance of professional reports. | 10, 16, 19, 4, 6, 9 | A, E |
| 5. Will be able to illustrate the dynamics of the interview process. | 19, 9 | A |
| Teaching Methods: | 10: Discussion Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 20: Reverse Brainstorming Technique, 4: Inquiry-Based Learning, 5: Cooperative Learning, 6: Experiential Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The definition of interviews, features | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 2 | The elements of the interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 3 | The stages of the interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 4 | Interview / Interview of the Termination Phase | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 5 | Interview in social work principles and techniques | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 6 | Animation / Role-Playing | |
| 7 | Interview reports, importance, types | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 8 | Calls / Questioning Skills in Interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 9 | Logging and reporting | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 10 | Calls And Reporting Process by the Social Service / Case Studies | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 11 | Interview with different groups -With children -With young -With the elderly -With disabilities | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 12 | Interviewing with Reluctance / Involuntary / Difficult Applicants | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 13 | Listen to the interview techniques | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 14 | Animation / Role Playing |
| Resources |
| -Alfred Kadushin, Çeviri: Özlem Karakuş-Yalçın Özdemir: Sosyal Hizmet Görüşme Teknikleri-Nika Yayınevi, Ankara |
| -Veli Duyan: Sosyal Hizmet Temelleri Yaklaşımları Müdahale Yöntemleri, Sosyal Hizmet Uzmanları Derneği Yayını -Gönül Erkan: Sosyal Hizmette Mülakat, Şafak Matbaacılık. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Acquires knowledge of social work theory and practice fields. | ||||||
| 2 | PQ-2. Gains communication skills and knowledge. | X | |||||
| 3 | PQ-3. Obtains information about management and processes. | ||||||
| 4 | PQ-4. Understands professional ethics, principles and values. | X | |||||
| 5 | PQ-5. Uses required computer software, communication technologies and a foreign language. | ||||||
| 6 | PQ-6. Acquires the skills of planning and developing for social policy and solving social problems with scientific data and evidence. | ||||||
| 7 | PQ-7. Improves skills for interpreting, synthesizing and using the knowledge gained from different disciplines to solve complex social problems. | ||||||
| 8 | PQ-8. Develops competency to cooperate with other occupations and disciplines for developing services in teamwork and individual responsibility. | X | |||||
| 9 | PQ- 9. Able to use methods and techniques to reach results of research and professional literature to follow and interpret in social work. | ||||||
| 10 | PQ-10. Able to evaluate, criticize, analyze and synthesize the knowledge and skills acquired in the field. | ||||||
| 11 | PQ-11. Gains ability and competence to set goals for self-development of his area, to apply appropriate strategies for selected targets, to follow actual info and developments, to trace and evaluate the state of the projects for his goals. | ||||||
| 12 | PQ-12. Capable to practice social work and train client groups on the basis of similarities and differences by recognizing the positive value of the differences. | X | |||||
| 13 | PQ-13. Learns the effects of the social and cultural environment on human behavior and considers this effect in social work practice. | X | |||||
| 14 | PQ-14. Able to perform Planned Changing Process (contact, diagnosis and assessment, planning, implementation, application, evaluation, termination, feedback and monitoring). | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |