Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | - | Fall Semester | 2+0 | 2 | 2 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Assist.Prof. Olga UNTİLA KAPLAN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
| Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
| Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
| Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Explains the methods to be used in stress management. | 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Have the ability to use the scientific information to access, to follow, to evaluate and to apply the current literature in the field of midwifery. | ||||||
| 2 | PQ-2. Have the ability to use the theoretical and practical information with a holistic approach for society’s wealth and health in accordance with scientific developments in the field of health and midwifery. | ||||||
| 3 | PQ-3. Define risky cases by using the knowledge and skills she has got in the field of midwifery and develop the evidence-based solutions. | ||||||
| 4 | PQ-4. Skillfully use the approaches in the intradisciplines and interdisciplines as a member of the health team. | X | |||||
| 5 | PQ-5. Function the adequate information about the regulations of midwifery practices. | ||||||
| 6 | PQ-6. Have the projection ability to practice the acquired theoretical knowledge in the field of midwifery in clinics under the observations of professional trainers. | ||||||
| 7 | PQ-7. Skillfully use the scientific principles and methods in the field of midwifery. | ||||||
| 8 | PQ-8. Actively use the advanced technology in the midwifery practices by doing the scientific research in accordance with the current health policies. | ||||||
| 9 | PQ-9. Describe the public’s physical, mental and socio-cultural characteristics. | X | |||||
| 10 | PQ-10. Provide the necessary services to the women, the newborn, family and the public during preconception, pregnancy, birth process and postpartum period. | X | |||||
| 11 | PQ-11. Make necessary birth control consultancy in order to improve maternal and child health. | X | |||||
| 12 | PQ-12. Capable of conducting normal births in her own responsibility. | ||||||
| 13 | PQ-13. Closely follow and evaluate the national and international professional developments in the field of midwifery. | ||||||
| 14 | PQ-14. Record and document all professional activities and applications. | ||||||
| 15 | PQ-15. Clearly show signs of adoption of life-long learning and openness to further development. | X | |||||
| 16 | PQ-16. Communicate effectively by evaluating the human’s psycho-social aspects. | X | |||||
| 17 | PQ-17. Proficient in English to follow the current knowledge in the field of midwifery. | ||||||
| 18 | PQ-18. Closely follow and evaluate the national and international professional developments in the field of midwifery. | X | |||||
| 19 | PQ-19. Function in accordance with legislation and common law affecting midwifery practices. | ||||||
| 20 | PQ-20. Base midwifery practices on ethical decision making. | X | |||||
| 21 | PQ-21. Familiar with and actively pursue the personal and public health, environmental, and work safety issues. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 2 | 5 | 10 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 9 | 9 | |||
| General Exam | 1 | 13 | 13 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 74 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(74/30) | 2 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | - | Fall Semester | 2+0 | 2 | 2 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Assist.Prof. Olga UNTİLA KAPLAN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
| Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
| Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
| Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Explains the methods to be used in stress management. | 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Have the ability to use the scientific information to access, to follow, to evaluate and to apply the current literature in the field of midwifery. | ||||||
| 2 | PQ-2. Have the ability to use the theoretical and practical information with a holistic approach for society’s wealth and health in accordance with scientific developments in the field of health and midwifery. | ||||||
| 3 | PQ-3. Define risky cases by using the knowledge and skills she has got in the field of midwifery and develop the evidence-based solutions. | ||||||
| 4 | PQ-4. Skillfully use the approaches in the intradisciplines and interdisciplines as a member of the health team. | X | |||||
| 5 | PQ-5. Function the adequate information about the regulations of midwifery practices. | ||||||
| 6 | PQ-6. Have the projection ability to practice the acquired theoretical knowledge in the field of midwifery in clinics under the observations of professional trainers. | ||||||
| 7 | PQ-7. Skillfully use the scientific principles and methods in the field of midwifery. | ||||||
| 8 | PQ-8. Actively use the advanced technology in the midwifery practices by doing the scientific research in accordance with the current health policies. | ||||||
| 9 | PQ-9. Describe the public’s physical, mental and socio-cultural characteristics. | X | |||||
| 10 | PQ-10. Provide the necessary services to the women, the newborn, family and the public during preconception, pregnancy, birth process and postpartum period. | X | |||||
| 11 | PQ-11. Make necessary birth control consultancy in order to improve maternal and child health. | X | |||||
| 12 | PQ-12. Capable of conducting normal births in her own responsibility. | ||||||
| 13 | PQ-13. Closely follow and evaluate the national and international professional developments in the field of midwifery. | ||||||
| 14 | PQ-14. Record and document all professional activities and applications. | ||||||
| 15 | PQ-15. Clearly show signs of adoption of life-long learning and openness to further development. | X | |||||
| 16 | PQ-16. Communicate effectively by evaluating the human’s psycho-social aspects. | X | |||||
| 17 | PQ-17. Proficient in English to follow the current knowledge in the field of midwifery. | ||||||
| 18 | PQ-18. Closely follow and evaluate the national and international professional developments in the field of midwifery. | X | |||||
| 19 | PQ-19. Function in accordance with legislation and common law affecting midwifery practices. | ||||||
| 20 | PQ-20. Base midwifery practices on ethical decision making. | X | |||||
| 21 | PQ-21. Familiar with and actively pursue the personal and public health, environmental, and work safety issues. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |