Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| HEALTH SERVICES MANAGEMENT | - | Fall Semester | 3+0 | 3 | 5 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Tuba DÜZCÜ |
| Name of Lecturer(s) | Assist.Prof. Tuba DÜZCÜ |
| Assistant(s) | Resc. Asst. Yaşar Gökalp |
| Aim | It is aimed that the students have the basic concepts of health and health services, gain basic knowledge about the management of health services and evaluate the management of health services in Turkey. |
| Course Content | This course contains; The Concept of Health and Health Services, Models for the Definition of Health, Determinants of Health Status, Characteristics of Health Services, Classification, Service Concept and Features of Health Services,Determining Need, Demand, Supply and Priority in Health Services,Health System, Health System Elements and Functions,Turkish Health System, Organization of Health Services, Health Transformation Program,Public Hospitals Unions and Conversion of Hospitals to Unions and Organizational Structure, Decentralization and Decentralization in Our Country, General Directorate of Public Health, General Directorate of Public Hospitals,Basic Concepts in Healthcare Management, Concepts Related to Clinical Studies Other Concepts Important for Health Institutions Management, Health Institutions as an Organization,Healthcare Financing,Health and its Changing Environment: Healthcare Improvements in the Health Sector Reflections on Management of Institutions, Changing Health System and Reasons for Change, Possible Stakeholders of a Health Institution,Performance Concepts in Health Care, Performance Valuation in Health Care Benefits, Performance Management Process in Health Institutions, the PATH Project And Turkey,Coordination in Health Institutions,Decision Making Process and Problem Solving in Health Institutions,Current Topics in Health Services in Turkey-1: Telemedicine, Health Digitalization, Digital Hospitals,Current Issues in Health Care in Turkey-2: Data Mining, Health Literacy Health Services and Health Tourism,Current Topics in Health Services in Turkey-3: City Hospitals. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| At the end of this class the student: | ||
| 1.1.The definition of health can explain the changes in the definition of health and health. | 10, 16, 9 | A, E |
| 1.2.Describe the dimensions of health. | 10, 16, 9 | A, E |
| 1.3.Explain the determinants of health. | 10, 16, 9 | A, E |
| 1.4.Describe the characteristics of health services. | 10, 16, 9 | A, E |
| 1. Will be able to explain the basic concepts and topics related to health and health services. | 10, 16, 9 | A, E |
| 1.5. Describe the classification of health services. | 10, 16, 9 | A, E |
| 1.6. Explain the levels of health services. | 10, 16, 9 | A, E |
| 1.7. Explain health needs, demand and supply concepts. They can discuss the concepts of health needs and health care needs. | 10, 16, 9 | A, E |
| 1.8. Describe the issue of prioritization in health services. | 10, 16, 9 | A, E |
| 2. Describe the basic concepts and topics related to health care management. | 10, 16, 9 | A, E |
| 2.1. Describe the health system, its components and its functions. | 10, 16, 9 | A, E |
| 2.2. Explain management functions in health services. | 10, 16, 9 | A, E |
| 2.3. Evaluate the Turkish Health System and its items together with its duties. | 10, 16, 9 | A, E |
| 2.4. Explain the basic concepts about the evaluation of health services. | 16, 9 | A, E |
| 2.5. He / she has knowledge about national and international organizations undertaking important duties in health services. | 16, 9 | A, E |
| Teaching Methods: | 10: Discussion Method, 16: Question - Answer Technique, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The Concept of Health and Health Services, Models for the Definition of Health, Determinants of Health Status, Characteristics of Health Services, Classification, Service Concept and Features of Health Services | reading lecture notes |
| 2 | Determining Need, Demand, Supply and Priority in Health Services | reading lecture notes |
| 3 | Health System, Health System Elements and Functions | reading lecture notes |
| 4 | Turkish Health System, Organization of Health Services, Health Transformation Program | reading lecture notes |
| 5 | Public Hospitals Unions and Conversion of Hospitals to Unions and Organizational Structure, Decentralization and Decentralization in Our Country, General Directorate of Public Health, General Directorate of Public Hospitals | reading lecture notes |
| 6 | Basic Concepts in Healthcare Management, Concepts Related to Clinical Studies Other Concepts Important for Health Institutions Management, Health Institutions as an Organization | reading lecture notes |
| 7 | Healthcare Financing | reading lecture notes |
| 8 | Health and its Changing Environment: Healthcare Improvements in the Health Sector Reflections on Management of Institutions, Changing Health System and Reasons for Change, Possible Stakeholders of a Health Institution | reading lecture notes |
| 9 | Performance Concepts in Health Care, Performance Valuation in Health Care Benefits, Performance Management Process in Health Institutions, the PATH Project And Turkey | reading lecture notes |
| 10 | Coordination in Health Institutions | reading lecture notes |
| 11 | Decision Making Process and Problem Solving in Health Institutions | reading lecture notes |
| 12 | Current Topics in Health Services in Turkey-1: Telemedicine, Health Digitalization, Digital Hospitals | reading lecture notes |
| 13 | Current Issues in Health Care in Turkey-2: Data Mining, Health Literacy Health Services and Health Tourism | reading lecture notes |
| 14 | Current Topics in Health Services in Turkey-3: City Hospitals | Reading lecture notes |
| Resources |
| Lecture notes, Powerpoint presentations, Relevant web pages |
| 1. Acheson, R. M. (1978). "The Definition and Identification of Need for Health Care." 2. Andersen, R. and S. E. Baumeister (2013). "Improving Access to Care." Kominski c02.tex V1 - 07/30/2013 7:55 P.M. 3. Huber, M., et al. (2011). "How should we define health?" British Medical Journal. 4. Josep Figueras, et al. (2008). Health systems, health and wealth: Assessing the case for investing in health systems. 5. Kunc, M. (2015). Modelling supply, demand and need: A literature review. 6. Luca KOVACIC, L. Z.-K. (2008). Management in Healthcare Practice : A Handbook for Teachers, Researchers and Health Professionals. 7. Nordenfelt, L. (2007). Understandıng The Concept Of Health. Strategies for health. 8. O. Adams, et al. (2002). Provısıon Of Personal And Non-Personal Health Servıces: Proposal For Monıtorıng, WHO. 9. Santerre, R. E. and S. P. Neun (2010). Health Economics: Theory, Insight, and Industry Studies. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Learns the national health conditions and the development, implementation and performance evaluation of appropriate health policies, as well as the theoretical and practical knowledge of organization and management of the health sector. | X | |||||
| 2 | PQ-2. Uses theoretical and practical knowledge on business world and management with a critical approach to plan, organize and lead health and health service providers at national and international level. | X | |||||
| 3 | PQ-3. Identifies the relevant job roles in subdivisions of health system organizations and learns about their duties and responsibilities. | X | |||||
| 4 | PQ-4. Knows the social, environmental and behavioral factors related to the development of public and individual health. | X | |||||
| 5 | PQ-5. Applies the knowledge and skills on management of health institutions to manage the functions such as management, production, human resources, finance, accounting, marketing, patient and public relations, quality and patient safety, occupational health and safety, information technologies. | X | |||||
| 6 | PQ-6. Analyzes the information on health management scientifically and interprets their results, creates innovative, ethical, socially responsible and sustainable solutions, by using quantitative, qualitative techniques and digital technology innovatively for problem solving and exploiting opportunities in health management. | X | |||||
| 7 | PQ-7. Decide independently and demonstrates leadership qualities in identifying health management problems, develops proposals for solutions, applies them effectively and efficiently and assesses outcomes. | X | |||||
| 8 | PQ-8. Takes responsibility as an individual and/or team member to solve the problems encountered in managing health institutions. | X | |||||
| 9 | PQ-9. Evaluates the personality, culture and behavioral characteristics of the health institutions’ employees and directs them towards the aims of the institution. | X | |||||
| 10 | PQ-10. Decides on and applies different ways of accessing information. | X | |||||
| 11 | PQ-11. Continuously develops their professional knowledge and skills; open to change, innovation, entrepreneurship and lifelong learning. | X | |||||
| 12 | PQ-12. Shares the views and suggestions on health management issues in writing and orally with stakeholders and communicates effectively with colleagues using an English level of at least European Language Portfolio B1 General. | X | |||||
| 13 | PQ-13. Solves problems using effective communication methods, has the ability to use the language in written and oral communication in a correct and proper manner using the terminology of health institutions. | X | |||||
| 14 | PQ-14. Uses information and communication technologies and computer software at least at the European Computer Use License level. | ||||||
| 15 | PQ-15. Yönetim felsefesini ve yönetimin fonksiyonlarını her bir birime uygun olacak biçimde yönetim uygulamalarına yansıtır. | X | |||||
| 16 | PQ-16. Birey olarak dış görünüm olumlu tutum ve davranışlarıyla kuruma örnek olur; sürekli gelişme ve değişime açıktır. | X | |||||
| 17 | PQ-17. Sağlık yönetimi ile ilgili hukuki düzenlemeler ile toplumsal, bilimsel, mesleki etik ilkelere uygun, ülke ya da dünya genelinde genel sağlık sorunlarına duyarlı davranır, çözüm önerilerini yorumlar ve değerlendirir. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 3 | 42 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 0 | 0 | 0 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 42 | 42 | |||
| General Exam | 1 | 52 | 52 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 150 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(150/30) | 5 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| HEALTH SERVICES MANAGEMENT | - | Fall Semester | 3+0 | 3 | 5 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Tuba DÜZCÜ |
| Name of Lecturer(s) | Assist.Prof. Tuba DÜZCÜ |
| Assistant(s) | Resc. Asst. Yaşar Gökalp |
| Aim | It is aimed that the students have the basic concepts of health and health services, gain basic knowledge about the management of health services and evaluate the management of health services in Turkey. |
| Course Content | This course contains; The Concept of Health and Health Services, Models for the Definition of Health, Determinants of Health Status, Characteristics of Health Services, Classification, Service Concept and Features of Health Services,Determining Need, Demand, Supply and Priority in Health Services,Health System, Health System Elements and Functions,Turkish Health System, Organization of Health Services, Health Transformation Program,Public Hospitals Unions and Conversion of Hospitals to Unions and Organizational Structure, Decentralization and Decentralization in Our Country, General Directorate of Public Health, General Directorate of Public Hospitals,Basic Concepts in Healthcare Management, Concepts Related to Clinical Studies Other Concepts Important for Health Institutions Management, Health Institutions as an Organization,Healthcare Financing,Health and its Changing Environment: Healthcare Improvements in the Health Sector Reflections on Management of Institutions, Changing Health System and Reasons for Change, Possible Stakeholders of a Health Institution,Performance Concepts in Health Care, Performance Valuation in Health Care Benefits, Performance Management Process in Health Institutions, the PATH Project And Turkey,Coordination in Health Institutions,Decision Making Process and Problem Solving in Health Institutions,Current Topics in Health Services in Turkey-1: Telemedicine, Health Digitalization, Digital Hospitals,Current Issues in Health Care in Turkey-2: Data Mining, Health Literacy Health Services and Health Tourism,Current Topics in Health Services in Turkey-3: City Hospitals. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| At the end of this class the student: | ||
| 1.1.The definition of health can explain the changes in the definition of health and health. | 10, 16, 9 | A, E |
| 1.2.Describe the dimensions of health. | 10, 16, 9 | A, E |
| 1.3.Explain the determinants of health. | 10, 16, 9 | A, E |
| 1.4.Describe the characteristics of health services. | 10, 16, 9 | A, E |
| 1. Will be able to explain the basic concepts and topics related to health and health services. | 10, 16, 9 | A, E |
| 1.5. Describe the classification of health services. | 10, 16, 9 | A, E |
| 1.6. Explain the levels of health services. | 10, 16, 9 | A, E |
| 1.7. Explain health needs, demand and supply concepts. They can discuss the concepts of health needs and health care needs. | 10, 16, 9 | A, E |
| 1.8. Describe the issue of prioritization in health services. | 10, 16, 9 | A, E |
| 2. Describe the basic concepts and topics related to health care management. | 10, 16, 9 | A, E |
| 2.1. Describe the health system, its components and its functions. | 10, 16, 9 | A, E |
| 2.2. Explain management functions in health services. | 10, 16, 9 | A, E |
| 2.3. Evaluate the Turkish Health System and its items together with its duties. | 10, 16, 9 | A, E |
| 2.4. Explain the basic concepts about the evaluation of health services. | 16, 9 | A, E |
| 2.5. He / she has knowledge about national and international organizations undertaking important duties in health services. | 16, 9 | A, E |
| Teaching Methods: | 10: Discussion Method, 16: Question - Answer Technique, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The Concept of Health and Health Services, Models for the Definition of Health, Determinants of Health Status, Characteristics of Health Services, Classification, Service Concept and Features of Health Services | reading lecture notes |
| 2 | Determining Need, Demand, Supply and Priority in Health Services | reading lecture notes |
| 3 | Health System, Health System Elements and Functions | reading lecture notes |
| 4 | Turkish Health System, Organization of Health Services, Health Transformation Program | reading lecture notes |
| 5 | Public Hospitals Unions and Conversion of Hospitals to Unions and Organizational Structure, Decentralization and Decentralization in Our Country, General Directorate of Public Health, General Directorate of Public Hospitals | reading lecture notes |
| 6 | Basic Concepts in Healthcare Management, Concepts Related to Clinical Studies Other Concepts Important for Health Institutions Management, Health Institutions as an Organization | reading lecture notes |
| 7 | Healthcare Financing | reading lecture notes |
| 8 | Health and its Changing Environment: Healthcare Improvements in the Health Sector Reflections on Management of Institutions, Changing Health System and Reasons for Change, Possible Stakeholders of a Health Institution | reading lecture notes |
| 9 | Performance Concepts in Health Care, Performance Valuation in Health Care Benefits, Performance Management Process in Health Institutions, the PATH Project And Turkey | reading lecture notes |
| 10 | Coordination in Health Institutions | reading lecture notes |
| 11 | Decision Making Process and Problem Solving in Health Institutions | reading lecture notes |
| 12 | Current Topics in Health Services in Turkey-1: Telemedicine, Health Digitalization, Digital Hospitals | reading lecture notes |
| 13 | Current Issues in Health Care in Turkey-2: Data Mining, Health Literacy Health Services and Health Tourism | reading lecture notes |
| 14 | Current Topics in Health Services in Turkey-3: City Hospitals | Reading lecture notes |
| Resources |
| Lecture notes, Powerpoint presentations, Relevant web pages |
| 1. Acheson, R. M. (1978). "The Definition and Identification of Need for Health Care." 2. Andersen, R. and S. E. Baumeister (2013). "Improving Access to Care." Kominski c02.tex V1 - 07/30/2013 7:55 P.M. 3. Huber, M., et al. (2011). "How should we define health?" British Medical Journal. 4. Josep Figueras, et al. (2008). Health systems, health and wealth: Assessing the case for investing in health systems. 5. Kunc, M. (2015). Modelling supply, demand and need: A literature review. 6. Luca KOVACIC, L. Z.-K. (2008). Management in Healthcare Practice : A Handbook for Teachers, Researchers and Health Professionals. 7. Nordenfelt, L. (2007). Understandıng The Concept Of Health. Strategies for health. 8. O. Adams, et al. (2002). Provısıon Of Personal And Non-Personal Health Servıces: Proposal For Monıtorıng, WHO. 9. Santerre, R. E. and S. P. Neun (2010). Health Economics: Theory, Insight, and Industry Studies. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Learns the national health conditions and the development, implementation and performance evaluation of appropriate health policies, as well as the theoretical and practical knowledge of organization and management of the health sector. | X | |||||
| 2 | PQ-2. Uses theoretical and practical knowledge on business world and management with a critical approach to plan, organize and lead health and health service providers at national and international level. | X | |||||
| 3 | PQ-3. Identifies the relevant job roles in subdivisions of health system organizations and learns about their duties and responsibilities. | X | |||||
| 4 | PQ-4. Knows the social, environmental and behavioral factors related to the development of public and individual health. | X | |||||
| 5 | PQ-5. Applies the knowledge and skills on management of health institutions to manage the functions such as management, production, human resources, finance, accounting, marketing, patient and public relations, quality and patient safety, occupational health and safety, information technologies. | X | |||||
| 6 | PQ-6. Analyzes the information on health management scientifically and interprets their results, creates innovative, ethical, socially responsible and sustainable solutions, by using quantitative, qualitative techniques and digital technology innovatively for problem solving and exploiting opportunities in health management. | X | |||||
| 7 | PQ-7. Decide independently and demonstrates leadership qualities in identifying health management problems, develops proposals for solutions, applies them effectively and efficiently and assesses outcomes. | X | |||||
| 8 | PQ-8. Takes responsibility as an individual and/or team member to solve the problems encountered in managing health institutions. | X | |||||
| 9 | PQ-9. Evaluates the personality, culture and behavioral characteristics of the health institutions’ employees and directs them towards the aims of the institution. | X | |||||
| 10 | PQ-10. Decides on and applies different ways of accessing information. | X | |||||
| 11 | PQ-11. Continuously develops their professional knowledge and skills; open to change, innovation, entrepreneurship and lifelong learning. | X | |||||
| 12 | PQ-12. Shares the views and suggestions on health management issues in writing and orally with stakeholders and communicates effectively with colleagues using an English level of at least European Language Portfolio B1 General. | X | |||||
| 13 | PQ-13. Solves problems using effective communication methods, has the ability to use the language in written and oral communication in a correct and proper manner using the terminology of health institutions. | X | |||||
| 14 | PQ-14. Uses information and communication technologies and computer software at least at the European Computer Use License level. | ||||||
| 15 | PQ-15. Yönetim felsefesini ve yönetimin fonksiyonlarını her bir birime uygun olacak biçimde yönetim uygulamalarına yansıtır. | X | |||||
| 16 | PQ-16. Birey olarak dış görünüm olumlu tutum ve davranışlarıyla kuruma örnek olur; sürekli gelişme ve değişime açıktır. | X | |||||
| 17 | PQ-17. Sağlık yönetimi ile ilgili hukuki düzenlemeler ile toplumsal, bilimsel, mesleki etik ilkelere uygun, ülke ya da dünya genelinde genel sağlık sorunlarına duyarlı davranır, çözüm önerilerini yorumlar ve değerlendirir. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |