Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| QUALITY MANAGEMENT in HEALTH SERVICES | - | Spring Semester | 2+0 | 2 | 3 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Prof.Dr. Hasan DİNÇER |
| Name of Lecturer(s) | Prof.Dr. Hasan DİNÇER |
| Assistant(s) | Res. Ass. Yaşar GÖKALP |
| Aim | To build awareness of quality and teach the techniques used to improve quality in health services. |
| Course Content | This course contains; The concept of quality, quality in health services, factors affecting quality,Dimensions of quality, characteristics of health organizations as service providers,Evolution of quality in hospitals, the concept of continuous quality improvement,Factors necessary for the success of quality management system in health services,The role of committees in quality improvement in health services,Quality circles, Deming cycle,Benchmarking in health services,Reengineering in health services,Outsourcing in health services, strengthening the personnel, business perfection model,Techniques used for quality improvement in health services,Techniques used for quality improvement in health services(Continued),Techniques used for quality improvement in health services(Continued),Case studies,Case studies. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| At the end of this class, the students; | ||
| 1. Will be able to describe the concept of quality and relevant concepts. | 10, 16, 9 | A |
| 1.1. Explain the types of quality and the factors that affect it. | 10, 16, 9 | A |
| 1.2. Classify different dimensions of quality | 10, 16, 9 | A |
| 1.3. Discuss the development of quality. | 10, 16, 9 | A |
| 2. Will be able to exemplify quality improvement activities. | 10, 16, 9 | A |
| 2.1. Explain comparison. | 10, 16, 9 | A |
| 2.2. Interpret the quality circles and Deming cycle. | 10, 16, 9 | A |
| 2.3. Explain restructuring of processes. | 10, 16, 9 | A |
| 3. Will be able to use quality improvement techniques. | 10, 16, 9 | A |
| 3.1. Record necessary information accurately and reliably. | 10, 16, 9 | A |
| 3.2. Interpret statistical information. | 10, 16, 9 | A |
| 3.3. Discuss the results of data. | 10, 16, 9 | A |
| Teaching Methods: | 10: Discussion Method, 16: Question - Answer Technique, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The concept of quality, quality in health services, factors affecting quality | Reading of the chapter related to the subject |
| 2 | Dimensions of quality, characteristics of health organizations as service providers | Reading of the chapter related to the subject |
| 3 | Evolution of quality in hospitals, the concept of continuous quality improvement | Reading of the chapter related to the subject |
| 4 | Factors necessary for the success of quality management system in health services | Reading of the chapter related to the subject |
| 5 | The role of committees in quality improvement in health services | Reading of the chapter related to the subject |
| 6 | Quality circles, Deming cycle | Reading of the chapter related to the subject |
| 7 | Benchmarking in health services | Reading of the chapter related to the subject |
| 8 | Reengineering in health services | Reading of the chapter related to the subject |
| 9 | Outsourcing in health services, strengthening the personnel, business perfection model | Reading of the chapter related to the subject |
| 10 | Techniques used for quality improvement in health services | Reading of the chapter related to the subject |
| 11 | Techniques used for quality improvement in health services(Continued) | Reading of the chapter related to the subject |
| 12 | Techniques used for quality improvement in health services(Continued) | Reading of the chapter related to the subject |
| 13 | Case studies | Reading of the chapter related to the subject |
| 14 | Case studies | Reading of the chapter related to the subject |
| Resources |
| Lecture notes, relevant web pages, case studies |
| Akın Maşrap,Sağlık İşletmelerinde Kalite, BETA BASIM YAYIM, 2021 |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Learns the national health conditions and the development, implementation and performance evaluation of appropriate health policies, as well as the theoretical and practical knowledge of organization and management of the health sector. | X | |||||
| 2 | PQ-2. Uses theoretical and practical knowledge on business world and management with a critical approach to plan, organize and lead health and health service providers at national and international level. | X | |||||
| 3 | PQ-3. Identifies the relevant job roles in subdivisions of health system organizations and learns about their duties and responsibilities. | X | |||||
| 4 | PQ-4. Knows the social, environmental and behavioral factors related to the development of public and individual health. | X | |||||
| 5 | PQ-5. Applies the knowledge and skills on management of health institutions to manage the functions such as management, production, human resources, finance, accounting, marketing, patient and public relations, quality and patient safety, occupational health and safety, information technologies. | X | |||||
| 6 | PQ-6. Analyzes the information on health management scientifically and interprets their results, creates innovative, ethical, socially responsible and sustainable solutions, by using quantitative, qualitative techniques and digital technology innovatively for problem solving and exploiting opportunities in health management. | X | |||||
| 7 | PQ-7. Decide independently and demonstrates leadership qualities in identifying health management problems, develops proposals for solutions, applies them effectively and efficiently and assesses outcomes. | X | |||||
| 8 | PQ-8. Takes responsibility as an individual and/or team member to solve the problems encountered in managing health institutions. | X | |||||
| 9 | PQ-9. Evaluates the personality, culture and behavioral characteristics of the health institutions’ employees and directs them towards the aims of the institution. | X | |||||
| 10 | PQ-10. Decides on and applies different ways of accessing information. | X | |||||
| 11 | PQ-11. Continuously develops their professional knowledge and skills; open to change, innovation, entrepreneurship and lifelong learning. | X | |||||
| 12 | PQ-12. Shares the views and suggestions on health management issues in writing and orally with stakeholders and communicates effectively with colleagues using an English level of at least European Language Portfolio B1 General. | ||||||
| 13 | PQ-13. Solves problems using effective communication methods, has the ability to use the language in written and oral communication in a correct and proper manner using the terminology of health institutions. | X | |||||
| 14 | PQ-14. Uses information and communication technologies and computer software at least at the European Computer Use License level. | ||||||
| 15 | PQ-15. Yönetim felsefesini ve yönetimin fonksiyonlarını her bir birime uygun olacak biçimde yönetim uygulamalarına yansıtır. | X | |||||
| 16 | PQ-16. Birey olarak dış görünüm olumlu tutum ve davranışlarıyla kuruma örnek olur; sürekli gelişme ve değişime açıktır. | X | |||||
| 17 | PQ-17. Sağlık yönetimi ile ilgili hukuki düzenlemeler ile toplumsal, bilimsel, mesleki etik ilkelere uygun, ülke ya da dünya genelinde genel sağlık sorunlarına duyarlı davranır, çözüm önerilerini yorumlar ve değerlendirir. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 6 | 1 | 6 | |||
| Resolution of Homework Problems and Submission as a Report | 0 | 0 | 0 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 22 | 22 | |||
| General Exam | 1 | 33 | 33 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 89 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(89/30) | 3 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| QUALITY MANAGEMENT in HEALTH SERVICES | - | Spring Semester | 2+0 | 2 | 3 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Prof.Dr. Hasan DİNÇER |
| Name of Lecturer(s) | Prof.Dr. Hasan DİNÇER |
| Assistant(s) | Res. Ass. Yaşar GÖKALP |
| Aim | To build awareness of quality and teach the techniques used to improve quality in health services. |
| Course Content | This course contains; The concept of quality, quality in health services, factors affecting quality,Dimensions of quality, characteristics of health organizations as service providers,Evolution of quality in hospitals, the concept of continuous quality improvement,Factors necessary for the success of quality management system in health services,The role of committees in quality improvement in health services,Quality circles, Deming cycle,Benchmarking in health services,Reengineering in health services,Outsourcing in health services, strengthening the personnel, business perfection model,Techniques used for quality improvement in health services,Techniques used for quality improvement in health services(Continued),Techniques used for quality improvement in health services(Continued),Case studies,Case studies. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| At the end of this class, the students; | ||
| 1. Will be able to describe the concept of quality and relevant concepts. | 10, 16, 9 | A |
| 1.1. Explain the types of quality and the factors that affect it. | 10, 16, 9 | A |
| 1.2. Classify different dimensions of quality | 10, 16, 9 | A |
| 1.3. Discuss the development of quality. | 10, 16, 9 | A |
| 2. Will be able to exemplify quality improvement activities. | 10, 16, 9 | A |
| 2.1. Explain comparison. | 10, 16, 9 | A |
| 2.2. Interpret the quality circles and Deming cycle. | 10, 16, 9 | A |
| 2.3. Explain restructuring of processes. | 10, 16, 9 | A |
| 3. Will be able to use quality improvement techniques. | 10, 16, 9 | A |
| 3.1. Record necessary information accurately and reliably. | 10, 16, 9 | A |
| 3.2. Interpret statistical information. | 10, 16, 9 | A |
| 3.3. Discuss the results of data. | 10, 16, 9 | A |
| Teaching Methods: | 10: Discussion Method, 16: Question - Answer Technique, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The concept of quality, quality in health services, factors affecting quality | Reading of the chapter related to the subject |
| 2 | Dimensions of quality, characteristics of health organizations as service providers | Reading of the chapter related to the subject |
| 3 | Evolution of quality in hospitals, the concept of continuous quality improvement | Reading of the chapter related to the subject |
| 4 | Factors necessary for the success of quality management system in health services | Reading of the chapter related to the subject |
| 5 | The role of committees in quality improvement in health services | Reading of the chapter related to the subject |
| 6 | Quality circles, Deming cycle | Reading of the chapter related to the subject |
| 7 | Benchmarking in health services | Reading of the chapter related to the subject |
| 8 | Reengineering in health services | Reading of the chapter related to the subject |
| 9 | Outsourcing in health services, strengthening the personnel, business perfection model | Reading of the chapter related to the subject |
| 10 | Techniques used for quality improvement in health services | Reading of the chapter related to the subject |
| 11 | Techniques used for quality improvement in health services(Continued) | Reading of the chapter related to the subject |
| 12 | Techniques used for quality improvement in health services(Continued) | Reading of the chapter related to the subject |
| 13 | Case studies | Reading of the chapter related to the subject |
| 14 | Case studies | Reading of the chapter related to the subject |
| Resources |
| Lecture notes, relevant web pages, case studies |
| Akın Maşrap,Sağlık İşletmelerinde Kalite, BETA BASIM YAYIM, 2021 |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Learns the national health conditions and the development, implementation and performance evaluation of appropriate health policies, as well as the theoretical and practical knowledge of organization and management of the health sector. | X | |||||
| 2 | PQ-2. Uses theoretical and practical knowledge on business world and management with a critical approach to plan, organize and lead health and health service providers at national and international level. | X | |||||
| 3 | PQ-3. Identifies the relevant job roles in subdivisions of health system organizations and learns about their duties and responsibilities. | X | |||||
| 4 | PQ-4. Knows the social, environmental and behavioral factors related to the development of public and individual health. | X | |||||
| 5 | PQ-5. Applies the knowledge and skills on management of health institutions to manage the functions such as management, production, human resources, finance, accounting, marketing, patient and public relations, quality and patient safety, occupational health and safety, information technologies. | X | |||||
| 6 | PQ-6. Analyzes the information on health management scientifically and interprets their results, creates innovative, ethical, socially responsible and sustainable solutions, by using quantitative, qualitative techniques and digital technology innovatively for problem solving and exploiting opportunities in health management. | X | |||||
| 7 | PQ-7. Decide independently and demonstrates leadership qualities in identifying health management problems, develops proposals for solutions, applies them effectively and efficiently and assesses outcomes. | X | |||||
| 8 | PQ-8. Takes responsibility as an individual and/or team member to solve the problems encountered in managing health institutions. | X | |||||
| 9 | PQ-9. Evaluates the personality, culture and behavioral characteristics of the health institutions’ employees and directs them towards the aims of the institution. | X | |||||
| 10 | PQ-10. Decides on and applies different ways of accessing information. | X | |||||
| 11 | PQ-11. Continuously develops their professional knowledge and skills; open to change, innovation, entrepreneurship and lifelong learning. | X | |||||
| 12 | PQ-12. Shares the views and suggestions on health management issues in writing and orally with stakeholders and communicates effectively with colleagues using an English level of at least European Language Portfolio B1 General. | ||||||
| 13 | PQ-13. Solves problems using effective communication methods, has the ability to use the language in written and oral communication in a correct and proper manner using the terminology of health institutions. | X | |||||
| 14 | PQ-14. Uses information and communication technologies and computer software at least at the European Computer Use License level. | ||||||
| 15 | PQ-15. Yönetim felsefesini ve yönetimin fonksiyonlarını her bir birime uygun olacak biçimde yönetim uygulamalarına yansıtır. | X | |||||
| 16 | PQ-16. Birey olarak dış görünüm olumlu tutum ve davranışlarıyla kuruma örnek olur; sürekli gelişme ve değişime açıktır. | X | |||||
| 17 | PQ-17. Sağlık yönetimi ile ilgili hukuki düzenlemeler ile toplumsal, bilimsel, mesleki etik ilkelere uygun, ülke ya da dünya genelinde genel sağlık sorunlarına duyarlı davranır, çözüm önerilerini yorumlar ve değerlendirir. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |