Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMU. SKILLS and COMMUNICATION in HEALTHCARE | HM2266760 | Spring Semester | 3+0 | 3 | 4 |
| Course Program | Salı 10:00-10:45 Salı 11:00-11:45 Salı 12:00-12:45 Cumartesi 14:30-15:15 Cumartesi 15:30-16:15 Cumartesi 16:30-17:15 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | English |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Prof.Dr. Yeter USLU |
| Name of Lecturer(s) | Prof.Dr. Yeter USLU |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. This course provides a clear overview of (interpersonal) communication theory and communication principles balanced with practical suggestions on how students can apply these principles to become better communicators. |
| Course Content | This course contains; Introduction to the course, Introduction to the lesson, Establishment of Program Competency Relationship of Course Outcomes The importance and basic functions of communication definition Types of communication, Factors affecting communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Interpersonal Communication & Relationaships,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Informative and Persuasive Communication,Communicating with children an old patients,Communication in Special Situations - Self-Destructive Behavior & Aggressive Patients,Communication in Special Situations - Psychiatric Disorders. ,Communication in Chronic & Terminal Ilnesses ,Communication in Special Situations - Understanding Loss and Grief ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains the communication principles used in special situations. | 10, 13, 16, 9 | A |
| To be able to communicate effectively with individuals from different age groups | 13, 15 | A |
| It improves empathy skills. | 10, 13, 15, 16, 4, 9 | A |
| Ability to communicate with employees on corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and prepares corporate reports. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and uses tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Introduction to the course, Introduction to the lesson, Establishment of Program Competency Relationship of Course Outcomes The importance and basic functions of communication definition Types of communication, Factors affecting communication | Ch.1 from core text |
| 2 | Self-Recognition, Self-Recognition Practices | De Vito 2016 Ch.2 & Drench et.al 2003 Ch.4 |
| 3 | Listening And Institutional Communications Relations and communication networks | Ch.2 from core text |
| 4 | Using I Language, Empathy, Empathic Communication | De Vito et al 2016 Ch.4 |
| 5 | Interpersonal Communication & Relationaships | Ch.7 & Ch.8 from core text |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Lecture Notes |
| 7 | Communication Barriers | Ch.3 & Ch.6 |
| 8 | Informative and Persuasive Communication | De Vito 2016 Ch. 15 & Ch.16 |
| 9 | Communicating with children an old patients | Lecture Notes |
| 10 | Communication in Special Situations - Self-Destructive Behavior & Aggressive Patients | Drench et.al 2003 Ch.13 |
| 11 | Communication in Special Situations - Psychiatric Disorders. | Drench et.al 2003 Ch.12 |
| 12 | Communication in Chronic & Terminal Ilnesses | Drench et al Ch.14 |
| 13 | Communication in Special Situations - Understanding Loss and Grief | Drench Ch.15 & Ch.16 |
| 14 | Stress Management and Conflict Resolution | De Vito Ch.8 |
| Resources |
| Instructor's lecture notes |
| Core: - Human Communication: The Basic Course, Global Edition, 13/E Joseph A. DeVito, ISBN-13: 9781292057101 2015 - Pearson - Psychosocial Aspects of Healthcare Meredith E. Drench, Ph.D., PT, Ann Noonan, Nancy Sharby, Susan Ventura, ISBN-13: 9780130409805 2003 • Pearson Supplementary: - Interpersonal Communication: Relating to Others, 8/E Steven A. Beebe, Susan J. Beebe, Mark V. Redmond 2017 ISBN-13: 9780134202037 Pearson |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Learns the national health conditions and the development, implementation and performance evaluation of appropriate health policies, as well as the theoretical and practical knowledge of organization and management of the health sector. | ||||||
| 2 | PQ-2. Knows and uses theoretical and practical knowledge on business world and management with a critical approach to plan, organize and lead health and health service providers at national and international level. | X | |||||
| 3 | PQ-3. Identifies the relevant job roles in subdivisions of health system organizations and learns about their duties and responsibilities. | ||||||
| 4 | PQ-4. Knows the social, environmental and behavioral factors related to the development of public and individual health. | X | |||||
| 5 | PQ-5. Applies the knowledge and skills on management of health institutions to manage the functions such as management, production, human resources, finance, accounting, marketing, patient and public relations, quality and patient safety, occupational health and safety, information technologies. | X | |||||
| 6 | PQ-6. Analyzes the information on health management scientifically and interprets their results, creates innovative, ethical, socially responsible and sustainable solutions, by using quantitative, qualitative techniques and digital technology innovatively for problem solving and exploiting opportunities in health management. | X | |||||
| 7 | PQ-7. Decide independently and demonstrates leadership qualities in identifying health management problems, develops proposals for solutions, applies them effectively and efficiently and assesses outcomes. | X | |||||
| 8 | PQ-8. Takes responsibility as an individual and/or team member to solve the problems encountered in managing health institutions. | X | |||||
| 9 | PQ-9. Evaluates the personality, culture and behavioral characteristics of the health institutions’ employees and directs them towards the aims of the institution. | X | |||||
| 10 | PQ-10. Decides on and applies different ways of accessing information. | X | |||||
| 11 | PQ-11. Continuously develops their professional knowledge and skills; be open to change, innovation, entrepreneurship and lifelong learning. | X | |||||
| 12 | PQ-12. Shares the views and suggestions on health management issues in writing and orally with stakeholders and communicates effectively with colleagues using an English level of at least European Language Portfolio B1 General. | X | |||||
| 13 | PQ-13. Solves problems using effective communication methods, has the ability to use the language in written and oral communication in a correct and proper manner using the terminology of health institutions. | X | |||||
| 14 | PQ-14. Uses information and communication technologies and computer software at least at the European Computer Use License level. | X | |||||
| 15 | PQ-15. Yönetim felsefesini ve yönetimin fonksiyonlarını her bir birime uygun olacak biçimde yönetim uygulamalarına yansıtır. | X | |||||
| 16 | PQ-16. Birey olarak dış görünüm olumlu tutum ve davranışlarıyla kuruma örnek olur; sürekli gelişme ve değişime açıktır. | X | |||||
| 17 | PQ-17. Sağlık yönetimi ile ilgili hukuki düzenlemeler ile toplumsal, bilimsel, mesleki etik ilkelere uygun, ülke ya da dünya genelinde genel sağlık sorunlarına duyarlı davranır, çözüm önerilerini yorumlar ve değerlendirir. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 3 | 42 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 2 | 5 | 10 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 16 | 16 | |||
| General Exam | 1 | 32 | 32 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 114 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(114/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMU. SKILLS and COMMUNICATION in HEALTHCARE | HM2266760 | Spring Semester | 3+0 | 3 | 4 |
| Course Program | Salı 10:00-10:45 Salı 11:00-11:45 Salı 12:00-12:45 Cumartesi 14:30-15:15 Cumartesi 15:30-16:15 Cumartesi 16:30-17:15 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | English |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Prof.Dr. Yeter USLU |
| Name of Lecturer(s) | Prof.Dr. Yeter USLU |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. This course provides a clear overview of (interpersonal) communication theory and communication principles balanced with practical suggestions on how students can apply these principles to become better communicators. |
| Course Content | This course contains; Introduction to the course, Introduction to the lesson, Establishment of Program Competency Relationship of Course Outcomes The importance and basic functions of communication definition Types of communication, Factors affecting communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Interpersonal Communication & Relationaships,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Informative and Persuasive Communication,Communicating with children an old patients,Communication in Special Situations - Self-Destructive Behavior & Aggressive Patients,Communication in Special Situations - Psychiatric Disorders. ,Communication in Chronic & Terminal Ilnesses ,Communication in Special Situations - Understanding Loss and Grief ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains the communication principles used in special situations. | 10, 13, 16, 9 | A |
| To be able to communicate effectively with individuals from different age groups | 13, 15 | A |
| It improves empathy skills. | 10, 13, 15, 16, 4, 9 | A |
| Ability to communicate with employees on corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and prepares corporate reports. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and uses tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Introduction to the course, Introduction to the lesson, Establishment of Program Competency Relationship of Course Outcomes The importance and basic functions of communication definition Types of communication, Factors affecting communication | Ch.1 from core text |
| 2 | Self-Recognition, Self-Recognition Practices | De Vito 2016 Ch.2 & Drench et.al 2003 Ch.4 |
| 3 | Listening And Institutional Communications Relations and communication networks | Ch.2 from core text |
| 4 | Using I Language, Empathy, Empathic Communication | De Vito et al 2016 Ch.4 |
| 5 | Interpersonal Communication & Relationaships | Ch.7 & Ch.8 from core text |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Lecture Notes |
| 7 | Communication Barriers | Ch.3 & Ch.6 |
| 8 | Informative and Persuasive Communication | De Vito 2016 Ch. 15 & Ch.16 |
| 9 | Communicating with children an old patients | Lecture Notes |
| 10 | Communication in Special Situations - Self-Destructive Behavior & Aggressive Patients | Drench et.al 2003 Ch.13 |
| 11 | Communication in Special Situations - Psychiatric Disorders. | Drench et.al 2003 Ch.12 |
| 12 | Communication in Chronic & Terminal Ilnesses | Drench et al Ch.14 |
| 13 | Communication in Special Situations - Understanding Loss and Grief | Drench Ch.15 & Ch.16 |
| 14 | Stress Management and Conflict Resolution | De Vito Ch.8 |
| Resources |
| Instructor's lecture notes |
| Core: - Human Communication: The Basic Course, Global Edition, 13/E Joseph A. DeVito, ISBN-13: 9781292057101 2015 - Pearson - Psychosocial Aspects of Healthcare Meredith E. Drench, Ph.D., PT, Ann Noonan, Nancy Sharby, Susan Ventura, ISBN-13: 9780130409805 2003 • Pearson Supplementary: - Interpersonal Communication: Relating to Others, 8/E Steven A. Beebe, Susan J. Beebe, Mark V. Redmond 2017 ISBN-13: 9780134202037 Pearson |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Learns the national health conditions and the development, implementation and performance evaluation of appropriate health policies, as well as the theoretical and practical knowledge of organization and management of the health sector. | ||||||
| 2 | PQ-2. Knows and uses theoretical and practical knowledge on business world and management with a critical approach to plan, organize and lead health and health service providers at national and international level. | X | |||||
| 3 | PQ-3. Identifies the relevant job roles in subdivisions of health system organizations and learns about their duties and responsibilities. | ||||||
| 4 | PQ-4. Knows the social, environmental and behavioral factors related to the development of public and individual health. | X | |||||
| 5 | PQ-5. Applies the knowledge and skills on management of health institutions to manage the functions such as management, production, human resources, finance, accounting, marketing, patient and public relations, quality and patient safety, occupational health and safety, information technologies. | X | |||||
| 6 | PQ-6. Analyzes the information on health management scientifically and interprets their results, creates innovative, ethical, socially responsible and sustainable solutions, by using quantitative, qualitative techniques and digital technology innovatively for problem solving and exploiting opportunities in health management. | X | |||||
| 7 | PQ-7. Decide independently and demonstrates leadership qualities in identifying health management problems, develops proposals for solutions, applies them effectively and efficiently and assesses outcomes. | X | |||||
| 8 | PQ-8. Takes responsibility as an individual and/or team member to solve the problems encountered in managing health institutions. | X | |||||
| 9 | PQ-9. Evaluates the personality, culture and behavioral characteristics of the health institutions’ employees and directs them towards the aims of the institution. | X | |||||
| 10 | PQ-10. Decides on and applies different ways of accessing information. | X | |||||
| 11 | PQ-11. Continuously develops their professional knowledge and skills; be open to change, innovation, entrepreneurship and lifelong learning. | X | |||||
| 12 | PQ-12. Shares the views and suggestions on health management issues in writing and orally with stakeholders and communicates effectively with colleagues using an English level of at least European Language Portfolio B1 General. | X | |||||
| 13 | PQ-13. Solves problems using effective communication methods, has the ability to use the language in written and oral communication in a correct and proper manner using the terminology of health institutions. | X | |||||
| 14 | PQ-14. Uses information and communication technologies and computer software at least at the European Computer Use License level. | X | |||||
| 15 | PQ-15. Yönetim felsefesini ve yönetimin fonksiyonlarını her bir birime uygun olacak biçimde yönetim uygulamalarına yansıtır. | X | |||||
| 16 | PQ-16. Birey olarak dış görünüm olumlu tutum ve davranışlarıyla kuruma örnek olur; sürekli gelişme ve değişime açıktır. | X | |||||
| 17 | PQ-17. Sağlık yönetimi ile ilgili hukuki düzenlemeler ile toplumsal, bilimsel, mesleki etik ilkelere uygun, ülke ya da dünya genelinde genel sağlık sorunlarına duyarlı davranır, çözüm önerilerini yorumlar ve değerlendirir. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |