Course Detail
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | YÇGL1115000 | Fall Semester | 2+0 | 2 | 2 |
| Course Program | Pazartesi 09:00-09:45 Pazartesi 10:00-10:45 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Lect. Ümit GÜLBÜZ CEYLAN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
| Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
| Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
| Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Explains the methods to be used in stress management. | 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | 1. Obtains the basic and updated theoretical and practical knowledge in the field of child development by using the necessary educational and training tools and resources. | ||||||
| 2 | 2. Has the knowledge to comparatively evaluate and interpret the accuracy, reliability and validity of the information gained about child development. | ||||||
| 3 | 3. Have knowledge of children's development, learning characteristics and difficulties. | ||||||
| 4 | 4. In the field of child development, using advanced knowledge and skills covering physical, cognitive, language, social-emotional and sensory development areas, interprets and evaluates evidence-based data, analyzes developmental problems, and provides solutions for children with typical and atypical development, taking into account ethical values. develops suggestions and works as a team. | ||||||
| 5 | 5. In line with the theoretical and practical knowledge he has acquired in the field of child development, he has the ability to prepare developmental evaluation and support programs for typical and atypical children with different methods and tools, to provide family counseling and to inform the society. | X | |||||
| 6 | 6. In the field of child development, they have the skills to produce different solutions to problem situations for typical and atypical children with an evidence-based approach. | ||||||
| 7 | 7. Takes responsibility for trans-disciplinary studies in the field of child development and fulfills his/her duties effectively. | X | |||||
| 8 | 8. Conducts independent studies individually and as a group, using the advanced knowledge gained in the field of child development. | ||||||
| 9 | 9. Evaluates the information he has with a critical approach, determines his own learning needs and directs his learning. | X | |||||
| 10 | 10. Develops a positive attitude towards lifelong learning by effectively using ways to access information. | ||||||
| 11 | 11. Internalizes and generalizes advanced theoretical and practical knowledge acquired in the field of child development and demonstrates what he has learned. | ||||||
| 12 | 12. Plans and implements professional projects, research and activities for the social environment in which he lives, with awareness of social responsibility, and monitors and evaluates the process. | X | |||||
| 13 | 13. Informs relevant people and institutions on issues related to the field of child development, and shares her thoughts and solution suggestions for problems with quantitative and qualitative data, as an active element of the process, with experts and non-experts.(dişil) | X | |||||
| 14 | 14. Being an example to society with his appearance, attitude and behavior, he acts in accordance with democracy, human rights, social, scientific and professional ethical values, relevant laws, regulations and legislation. | X | |||||
| 15 | 15. The individual has sufficient awareness about quality management and processes, including babies, children and families, environmental protection and occupational safety, and acts appropriately and participates in these processes. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 2 | 5 | 10 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 9 | 9 | |||
| General Exam | 1 | 13 | 13 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 74 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(74/30) | 2 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | YÇGL1115000 | Fall Semester | 2+0 | 2 | 2 |
| Course Program | Pazartesi 09:00-09:45 Pazartesi 10:00-10:45 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Lect. Ümit GÜLBÜZ CEYLAN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
| Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
| Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
| Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Explains the methods to be used in stress management. | 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | 1. Obtains the basic and updated theoretical and practical knowledge in the field of child development by using the necessary educational and training tools and resources. | ||||||
| 2 | 2. Has the knowledge to comparatively evaluate and interpret the accuracy, reliability and validity of the information gained about child development. | ||||||
| 3 | 3. Have knowledge of children's development, learning characteristics and difficulties. | ||||||
| 4 | 4. In the field of child development, using advanced knowledge and skills covering physical, cognitive, language, social-emotional and sensory development areas, interprets and evaluates evidence-based data, analyzes developmental problems, and provides solutions for children with typical and atypical development, taking into account ethical values. develops suggestions and works as a team. | ||||||
| 5 | 5. In line with the theoretical and practical knowledge he has acquired in the field of child development, he has the ability to prepare developmental evaluation and support programs for typical and atypical children with different methods and tools, to provide family counseling and to inform the society. | X | |||||
| 6 | 6. In the field of child development, they have the skills to produce different solutions to problem situations for typical and atypical children with an evidence-based approach. | ||||||
| 7 | 7. Takes responsibility for trans-disciplinary studies in the field of child development and fulfills his/her duties effectively. | X | |||||
| 8 | 8. Conducts independent studies individually and as a group, using the advanced knowledge gained in the field of child development. | ||||||
| 9 | 9. Evaluates the information he has with a critical approach, determines his own learning needs and directs his learning. | X | |||||
| 10 | 10. Develops a positive attitude towards lifelong learning by effectively using ways to access information. | ||||||
| 11 | 11. Internalizes and generalizes advanced theoretical and practical knowledge acquired in the field of child development and demonstrates what he has learned. | ||||||
| 12 | 12. Plans and implements professional projects, research and activities for the social environment in which he lives, with awareness of social responsibility, and monitors and evaluates the process. | X | |||||
| 13 | 13. Informs relevant people and institutions on issues related to the field of child development, and shares her thoughts and solution suggestions for problems with quantitative and qualitative data, as an active element of the process, with experts and non-experts.(dişil) | X | |||||
| 14 | 14. Being an example to society with his appearance, attitude and behavior, he acts in accordance with democracy, human rights, social, scientific and professional ethical values, relevant laws, regulations and legislation. | X | |||||
| 15 | 15. The individual has sufficient awareness about quality management and processes, including babies, children and families, environmental protection and occupational safety, and acts appropriately and participates in these processes. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |