To earn effective communication methods for being able to prevent the potential conflicts in human relationship
Course Content
This course contains; Integrating Game,The Concept and Types of Communication,Communication Barriers,,Listening,Advocate Communication,Empathy,Body Language in Communication,Self Communication,Communication with Environment and Society,Anger Management,Communication Conflicts and Analysis I,Communication Conflicts and Analysis II,Communication in Professional Practice I,Communication in Professional Practice II.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
5.1.Effective listening wins.
1. Will be able to interpret the process of effective communication.
10, 12, 13, 15, 19, 5, 6, 9
A, E
1.1. Explain the elements in the process of communication.
19, 23, 9
A, E
1.2. Discuss the characteristics and functions of element in the process of communication.
10, 12, 13, 19, 20, 4
A, E
1.3. Illustrate the barriers of communication.
12, 13, 15, 19, 5, 6, 9
A, E
2. Will be able to categorize the levels of communication.
13, 19, 23, 9
A, E
2.1. Interpret the methods of communication.
10, 16, 19
A, E
2.2. Explain the factors of interpersonal communication.
13, 19, 23, 9
A, E
2.3. Compare the methods of verbal and non-verbal communication.
12, 13, 15, 19, 5, 9
A, E
3. Will be able to compose behaviour change by communication.
12, 13, 15, 19, 5, 9
A, E
3.1. Discuss the effects of communication about behaviour.
12, 13, 15, 19, 5, 9
A, E
3.2. Explain the mechanism of resistance against communiacation.
12, 13, 15, 19, 5, 9
A, E
4. Will be able to use non-verbal communication methods.
14, 15, 5, 6, 8, 9
A
4.1. Benefit from body language to support what they say.
14, 6, 8, 9
A
4.2. Uses gestures and facial expressions effectively
13, 14, 15, 6, 8, 9
A
4.3 Gains the ability to read body language.
4.4 Uses gestures and facial expressions effectively.
5. Will be able to use active listening skills.
14, 5, 6, 9
A
5.2. Empathy skills develop.
Teaching Methods:
10: Discussion Method, 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 20: Reverse Brainstorming Technique, 23: Concept Map Technique, 4: Inquiry-Based Learning, 5: Cooperative Learning, 6: Experiential Learning, 8: Flipped Classroom Learning, 9: Lecture Method
Assessment Methods:
A: Traditional Written Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
Integrating Game
2
The Concept and Types of Communication
3
Communication Barriers,
4
Listening
5
Advocate Communication
6
Empathy
7
Body Language in Communication
8
Self Communication
9
Communication with Environment and Society
10
Anger Management
11
Communication Conflicts and Analysis I
12
Communication Conflicts and Analysis II
13
Communication in Professional Practice I
14
Communication in Professional Practice II
Resources
1-Üstün Dökmen: Communication Conflicts and Empathy, System Publishing
2-Doğan Cüceloğlu: Human to Human Again, Remzi Bookstore
3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing
3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Acquires knowledge of social work theory and practice fields.
2
Gains communication and professional interview skills
X
3
Obtains information about management and processes.
X
4
Understands professional ethics, principles and values.
X
5
Uses required computer software, communication technologies and a foreign language.
6
Acquires the skills of solving social problems with scientific data and evidence.
7
Improves skills for using the knowledge gained from different disciplines to solve complex social problems.
X
8
Able to cooperate with other disciplines and make teamwork.
X
9
Gains ability for self-development in his area to follow actual info and developments, to trace and evaluate the state of the projects for his goals.
X
10
Capable to practice social work and train different client groups.
X
11
Learns the effects of the social and cultural environment on human behavior and considers this effect in social work practice.
X
12
Able to evaluate and feed-back during planned changing process.
X
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
2
28
Guided Problem Solving
5
2
10
Resolution of Homework Problems and Submission as a Report
4
2
8
Term Project
0
0
0
Presentation of Project / Seminar
0
0
0
Quiz
0
0
0
Midterm Exam
1
20
20
General Exam
1
40
40
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
106
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(106/30)
4
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
COMMUNICATION SKILLS
-
Fall Semester
2+0
2
4
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
Short Cycle (Associate's Degree)
Course Type
Required
Course Coordinator
Lect. Emine AKBAŞ DEMİRKAN
Name of Lecturer(s)
Lect. Emine AKBAŞ DEMİRKAN
Assistant(s)
Aim
To earn effective communication methods for being able to prevent the potential conflicts in human relationship
Course Content
This course contains; Integrating Game,The Concept and Types of Communication,Communication Barriers,,Listening,Advocate Communication,Empathy,Body Language in Communication,Self Communication,Communication with Environment and Society,Anger Management,Communication Conflicts and Analysis I,Communication Conflicts and Analysis II,Communication in Professional Practice I,Communication in Professional Practice II.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
5.1.Effective listening wins.
1. Will be able to interpret the process of effective communication.
10, 12, 13, 15, 19, 5, 6, 9
A, E
1.1. Explain the elements in the process of communication.
19, 23, 9
A, E
1.2. Discuss the characteristics and functions of element in the process of communication.
10, 12, 13, 19, 20, 4
A, E
1.3. Illustrate the barriers of communication.
12, 13, 15, 19, 5, 6, 9
A, E
2. Will be able to categorize the levels of communication.
13, 19, 23, 9
A, E
2.1. Interpret the methods of communication.
10, 16, 19
A, E
2.2. Explain the factors of interpersonal communication.
13, 19, 23, 9
A, E
2.3. Compare the methods of verbal and non-verbal communication.
12, 13, 15, 19, 5, 9
A, E
3. Will be able to compose behaviour change by communication.
12, 13, 15, 19, 5, 9
A, E
3.1. Discuss the effects of communication about behaviour.
12, 13, 15, 19, 5, 9
A, E
3.2. Explain the mechanism of resistance against communiacation.
12, 13, 15, 19, 5, 9
A, E
4. Will be able to use non-verbal communication methods.
14, 15, 5, 6, 8, 9
A
4.1. Benefit from body language to support what they say.
14, 6, 8, 9
A
4.2. Uses gestures and facial expressions effectively
13, 14, 15, 6, 8, 9
A
4.3 Gains the ability to read body language.
4.4 Uses gestures and facial expressions effectively.
5. Will be able to use active listening skills.
14, 5, 6, 9
A
5.2. Empathy skills develop.
Teaching Methods:
10: Discussion Method, 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 20: Reverse Brainstorming Technique, 23: Concept Map Technique, 4: Inquiry-Based Learning, 5: Cooperative Learning, 6: Experiential Learning, 8: Flipped Classroom Learning, 9: Lecture Method
Assessment Methods:
A: Traditional Written Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
Integrating Game
2
The Concept and Types of Communication
3
Communication Barriers,
4
Listening
5
Advocate Communication
6
Empathy
7
Body Language in Communication
8
Self Communication
9
Communication with Environment and Society
10
Anger Management
11
Communication Conflicts and Analysis I
12
Communication Conflicts and Analysis II
13
Communication in Professional Practice I
14
Communication in Professional Practice II
Resources
1-Üstün Dökmen: Communication Conflicts and Empathy, System Publishing
2-Doğan Cüceloğlu: Human to Human Again, Remzi Bookstore
3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing
3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Acquires knowledge of social work theory and practice fields.
2
Gains communication and professional interview skills
X
3
Obtains information about management and processes.
X
4
Understands professional ethics, principles and values.
X
5
Uses required computer software, communication technologies and a foreign language.
6
Acquires the skills of solving social problems with scientific data and evidence.
7
Improves skills for using the knowledge gained from different disciplines to solve complex social problems.
X
8
Able to cooperate with other disciplines and make teamwork.
X
9
Gains ability for self-development in his area to follow actual info and developments, to trace and evaluate the state of the projects for his goals.
X
10
Capable to practice social work and train different client groups.
X
11
Learns the effects of the social and cultural environment on human behavior and considers this effect in social work practice.
X
12
Able to evaluate and feed-back during planned changing process.