Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| TOTAL QUALITY MANAGEMENT | İK2133150 | Fall Semester | 2+0 | 2 | 4 |
| Course Program | Pazartesi 09:00-09:45 Pazartesi 10:00-10:45 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Elective |
| Course Coordinator | Lect. Ceyda SARI |
| Name of Lecturer(s) | Lect. Koray KARABULUT |
| Assistant(s) | |
| Aim | The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector. |
| Course Content | This course contains; Concepts of quality; Core values and paradigms for TQM,Management and the historical Development of Total Quality Management,Quality Control, Quality Assurance and Total Quality Management, Customer Satisfaction, Retention, and Loyalty,ISO 9000 Quality Management System,Accreditation, Calibration and EFQM Modell,Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards,Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking),9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ),Quality Control Circle and Features of Quality Circle,Statistical Quality Control Methods,TQM İmplementation : Planning process,TQM İmplementation : Quality Planning Techniques,TQM İmplementation : Quality Planning Techniques. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1. Will be able to learn the historical development of quality and total quality management. | 16, 9 | A |
| 1.1. Defines Quality and Total Quality Management. | ||
| 1.2. Knows Quality Gurus. | ||
| 1.3. Explains the historical development of quality. | ||
| 2. will be able to explain Total Quality Management and its elements. | 16, 9 | A |
| 2.1. Distinguishes the concepts of Strategy, Mission, Vision and Values. | ||
| 3. Will be able to explain the concepts of Accreditation-Calibration and will be able to recognize the Turkish Accreditation Agency (TÜRKAK). | 16, 9 | A |
| 3.1. Knows the benefits of the general qualifications of accreditation and the basic elements of the process. | ||
| 3.2. Recognizes the European Accreditation Union and the International Accreditation Forum. | ||
| 3.3. Knows the advantages of calibrating. | ||
| 3.4. Knows the establishment and duties of the Turkish Accreditation Agency. | ||
| 4. Will be able to know the Excellence Model, EFQM Excellence Model, the purpose of the establishment of the Turkish Quality Department and Quality Awards in Turkey. | 14, 16, 4, 9 | A |
| 4.1. Explains the Excellence Model and knows the Deming Quality Award. | ||
| 4.2. Explains the EFQM Excellence Model. | ||
| 4.3. Has an opinion on The Quality Department of Turkey (Kalder the purpose and the purpose of the establishment. | ||
| 5. Will be able to know the steps of Total Quality Management Application and to distinguish between standard definition, types and standardization concepts. | 14, 18, 9 | A |
| 5.1. Defines the ISO Quality Management System. | ||
| 5.2. Knows the benefits of standardization. | ||
| 6. will be able to explain Quality Control Circles. | 13, 18, 19, 4, 9 | A |
| 6.1. Defines Quality Circles and Knows the History and Objectives of Quality Circles. | ||
| 6.2. Explains the Organization Steps and the Functioning of Quality Circles. | ||
| 7. Will be able to use the Techniques Used in Quality Control Circles in Problem Solving. | 12, 13, 14, 18, 19, 9 | A |
| 7.1. Applies the process Flow Diagram and Cause-and-Effect Diagram. | ||
| 7.2. Implements other Statistical Quality Control Methods. |
| Teaching Methods: | 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 16: Question - Answer Technique, 18: Micro Teaching Technique, 19: Brainstorming Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Concepts of quality; Core values and paradigms for TQM | |
| 2 | Management and the historical Development of Total Quality Management | |
| 3 | Quality Control, Quality Assurance and Total Quality Management | |
| 3 | Customer Satisfaction, Retention, and Loyalty | |
| 5 | ISO 9000 Quality Management System | |
| 6 | Accreditation, Calibration and EFQM Modell | |
| 7 | Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards | |
| 8 | Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking) | |
| 9 | 9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ) | |
| 10 | Quality Control Circle and Features of Quality Circle | |
| 11 | Statistical Quality Control Methods | |
| 12 | TQM İmplementation : Planning process | |
| 13 | TQM İmplementation : Quality Planning Techniques | |
| 14 | TQM İmplementation : Quality Planning Techniques |
| Resources |
| Textbook has given. |
| Quality Management for Organizational Excellence, David L. Goetsch, Stanley B. Davis, Nobel Akademik, 2016 |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | To have basic theoretical and practical knowledge supported by textbooks, application tools and other resources containing current information in the field. | ||||||
| 2 | Gain the skills to use basic level theoretical and practical knowledge acquired within the field in the same field of a higher education level or in a field of same level | ||||||
| 3 | Interpret and evaluate data, define problems, do analysis, produce solutions based on proof with using basic level knowledge and practices gained within the field | ||||||
| 4 | Conduct studies at basic level within the field independently | ||||||
| 5 | Take responsibility as a team member in order to solve unexpected complex problems faced in the implementations within the field | ||||||
| 6 | Conduct activities towards the development of subordinates within a project | ||||||
| 7 | Evaluate the acquired knowledge and skills at basic level within the field with a critical approach, determine and respond to learning needs | ||||||
| 8 | Direct the education received to a higher education level in the same field or to an occupation in the same level | ||||||
| 9 | Gain awareness of lifelong learning | ||||||
| 10 | Transfer the ideas based on the basic knowledge and skills acquired within the field through written and oral communication | ||||||
| 11 | Share the ideas and solution proposals to problems about issues within the field with professionals and non-professionals | ||||||
| 12 | Use informatics and communication technologies with at least a minimum level of European Computer Driving License Basic Level software knowledge | ||||||
| 13 | Possess social, scientific, cultural and ethic values on the stages of gathering, implementation and release of the results of data related to the field | ||||||
| 14 | Possess sufficient consciousness about the issues of universality of social rights, social justice, quality, cultural values and also, environmental protection, worker's health and security | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 0 | 25 | 0 | |||
| Resolution of Homework Problems and Submission as a Report | 1 | 20 | 20 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 1 | 10 | 10 | |||
| Quiz | 1 | 1 | 1 | |||
| Midterm Exam | 1 | 20 | 20 | |||
| General Exam | 1 | 30 | 30 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 109 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(109/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| TOTAL QUALITY MANAGEMENT | İK2133150 | Fall Semester | 2+0 | 2 | 4 |
| Course Program | Pazartesi 09:00-09:45 Pazartesi 10:00-10:45 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Elective |
| Course Coordinator | Lect. Ceyda SARI |
| Name of Lecturer(s) | Lect. Koray KARABULUT |
| Assistant(s) | |
| Aim | The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector. |
| Course Content | This course contains; Concepts of quality; Core values and paradigms for TQM,Management and the historical Development of Total Quality Management,Quality Control, Quality Assurance and Total Quality Management, Customer Satisfaction, Retention, and Loyalty,ISO 9000 Quality Management System,Accreditation, Calibration and EFQM Modell,Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards,Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking),9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ),Quality Control Circle and Features of Quality Circle,Statistical Quality Control Methods,TQM İmplementation : Planning process,TQM İmplementation : Quality Planning Techniques,TQM İmplementation : Quality Planning Techniques. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1. Will be able to learn the historical development of quality and total quality management. | 16, 9 | A |
| 1.1. Defines Quality and Total Quality Management. | ||
| 1.2. Knows Quality Gurus. | ||
| 1.3. Explains the historical development of quality. | ||
| 2. will be able to explain Total Quality Management and its elements. | 16, 9 | A |
| 2.1. Distinguishes the concepts of Strategy, Mission, Vision and Values. | ||
| 3. Will be able to explain the concepts of Accreditation-Calibration and will be able to recognize the Turkish Accreditation Agency (TÜRKAK). | 16, 9 | A |
| 3.1. Knows the benefits of the general qualifications of accreditation and the basic elements of the process. | ||
| 3.2. Recognizes the European Accreditation Union and the International Accreditation Forum. | ||
| 3.3. Knows the advantages of calibrating. | ||
| 3.4. Knows the establishment and duties of the Turkish Accreditation Agency. | ||
| 4. Will be able to know the Excellence Model, EFQM Excellence Model, the purpose of the establishment of the Turkish Quality Department and Quality Awards in Turkey. | 14, 16, 4, 9 | A |
| 4.1. Explains the Excellence Model and knows the Deming Quality Award. | ||
| 4.2. Explains the EFQM Excellence Model. | ||
| 4.3. Has an opinion on The Quality Department of Turkey (Kalder the purpose and the purpose of the establishment. | ||
| 5. Will be able to know the steps of Total Quality Management Application and to distinguish between standard definition, types and standardization concepts. | 14, 18, 9 | A |
| 5.1. Defines the ISO Quality Management System. | ||
| 5.2. Knows the benefits of standardization. | ||
| 6. will be able to explain Quality Control Circles. | 13, 18, 19, 4, 9 | A |
| 6.1. Defines Quality Circles and Knows the History and Objectives of Quality Circles. | ||
| 6.2. Explains the Organization Steps and the Functioning of Quality Circles. | ||
| 7. Will be able to use the Techniques Used in Quality Control Circles in Problem Solving. | 12, 13, 14, 18, 19, 9 | A |
| 7.1. Applies the process Flow Diagram and Cause-and-Effect Diagram. | ||
| 7.2. Implements other Statistical Quality Control Methods. |
| Teaching Methods: | 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 16: Question - Answer Technique, 18: Micro Teaching Technique, 19: Brainstorming Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Concepts of quality; Core values and paradigms for TQM | |
| 2 | Management and the historical Development of Total Quality Management | |
| 3 | Quality Control, Quality Assurance and Total Quality Management | |
| 3 | Customer Satisfaction, Retention, and Loyalty | |
| 5 | ISO 9000 Quality Management System | |
| 6 | Accreditation, Calibration and EFQM Modell | |
| 7 | Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards | |
| 8 | Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking) | |
| 9 | 9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ) | |
| 10 | Quality Control Circle and Features of Quality Circle | |
| 11 | Statistical Quality Control Methods | |
| 12 | TQM İmplementation : Planning process | |
| 13 | TQM İmplementation : Quality Planning Techniques | |
| 14 | TQM İmplementation : Quality Planning Techniques |
| Resources |
| Textbook has given. |
| Quality Management for Organizational Excellence, David L. Goetsch, Stanley B. Davis, Nobel Akademik, 2016 |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | To have basic theoretical and practical knowledge supported by textbooks, application tools and other resources containing current information in the field. | ||||||
| 2 | Gain the skills to use basic level theoretical and practical knowledge acquired within the field in the same field of a higher education level or in a field of same level | ||||||
| 3 | Interpret and evaluate data, define problems, do analysis, produce solutions based on proof with using basic level knowledge and practices gained within the field | ||||||
| 4 | Conduct studies at basic level within the field independently | ||||||
| 5 | Take responsibility as a team member in order to solve unexpected complex problems faced in the implementations within the field | ||||||
| 6 | Conduct activities towards the development of subordinates within a project | ||||||
| 7 | Evaluate the acquired knowledge and skills at basic level within the field with a critical approach, determine and respond to learning needs | ||||||
| 8 | Direct the education received to a higher education level in the same field or to an occupation in the same level | ||||||
| 9 | Gain awareness of lifelong learning | ||||||
| 10 | Transfer the ideas based on the basic knowledge and skills acquired within the field through written and oral communication | ||||||
| 11 | Share the ideas and solution proposals to problems about issues within the field with professionals and non-professionals | ||||||
| 12 | Use informatics and communication technologies with at least a minimum level of European Computer Driving License Basic Level software knowledge | ||||||
| 13 | Possess social, scientific, cultural and ethic values on the stages of gathering, implementation and release of the results of data related to the field | ||||||
| 14 | Possess sufficient consciousness about the issues of universality of social rights, social justice, quality, cultural values and also, environmental protection, worker's health and security | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |