Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION SKILLS | İŞY2226130 | Spring Semester | 2+0 | 2 | 4 |
| Course Program | Pazartesi 08:00-08:45 Pazartesi 09:00-09:45 Pazartesi 10:00-10:45 Pazartesi 11:00-11:45 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Elective |
| Course Coordinator | Lect. Emine AKBAŞ DEMİRKAN |
| Name of Lecturer(s) | Lect. Elif ÇAĞLAR |
| Assistant(s) | |
| Aim | To earn effective communication methods for being able to prevent the potential conflicts in human relationship |
| Course Content | This course contains; Integrating Game,The Concept and Types of Communication,Communication Barriers,,Listening,Advocate Communication,Empathy,Body Language in Communication,Self Communication,Communication with Environment and Society,Anger Management,Communication Conflicts and Analysis I,Communication Conflicts and Analysis II,Communication in Professional Practice I,Communication in Professional Practice II. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 5.1.Effective listening wins. | ||
| 1. Will be able to interpret the process of effective communication. | 10, 12, 13, 15, 19, 5, 6, 9 | A, E |
| 1.1. Explain the elements in the process of communication. | 19, 23, 9 | A, E |
| 1.2. Discuss the characteristics and functions of element in the process of communication. | 10, 12, 13, 19, 20, 4 | A, E |
| 1.3. Illustrate the barriers of communication. | 12, 13, 15, 19, 5, 6, 9 | A, E |
| 2. Will be able to categorize the levels of communication. | 13, 19, 23, 9 | A, E |
| 2.1. Interpret the methods of communication. | 10, 16, 19 | A, E |
| 2.2. Explain the factors of interpersonal communication. | 13, 19, 23, 9 | A, E |
| 2.3. Compare the methods of verbal and non-verbal communication. | 12, 13, 15, 19, 5, 9 | A, E |
| 3. Will be able to compose behaviour change by communication. | 12, 13, 15, 19, 5, 9 | A, E |
| 3.1. Discuss the effects of communication about behaviour. | 12, 13, 15, 19, 5, 9 | A, E |
| 3.2. Explain the mechanism of resistance against communiacation. | 12, 13, 15, 19, 5, 9 | A, E |
| 4. Will be able to use non-verbal communication methods. | 14, 15, 5, 6, 8, 9 | A |
| 4.1. Benefit from body language to support what they say. | 14, 6, 8, 9 | A |
| 4.2. Uses gestures and facial expressions effectively | 13, 14, 15, 6, 8, 9 | A |
| 4.3 Gains the ability to read body language. | ||
| 4.4 Uses gestures and facial expressions effectively. | ||
| 5. Will be able to use active listening skills. | 14, 5, 6, 9 | A |
| 5.2. Empathy skills develop. |
| Teaching Methods: | 10: Discussion Method, 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 20: Reverse Brainstorming Technique, 23: Concept Map Technique, 4: Inquiry-Based Learning, 5: Cooperative Learning, 6: Experiential Learning, 8: Flipped Classroom Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Integrating Game | |
| 2 | The Concept and Types of Communication | |
| 3 | Communication Barriers, | |
| 4 | Listening | |
| 5 | Advocate Communication | |
| 6 | Empathy | |
| 7 | Body Language in Communication | |
| 8 | Self Communication | |
| 9 | Communication with Environment and Society | |
| 10 | Anger Management | |
| 11 | Communication Conflicts and Analysis I | |
| 12 | Communication Conflicts and Analysis II | |
| 13 | Communication in Professional Practice I | |
| 14 | Communication in Professional Practice II |
| Resources |
| 1-Üstün Dökmen: Communication Conflicts and Empathy, System Publishing 2-Doğan Cüceloğlu: Human to Human Again, Remzi Bookstore 3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing |
| 3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Have knowledge to follow the scientific information about the business management literature, the ability of assessment and apply about the whole current business functions . | ||||||
| 2 | Have the theoretical ability to establish a relationship among business management literature and other related disciplines. | ||||||
| 3 | Students recognize and comment the mathematical calculations, the accounting records and financial analysis concerning their business activities. | ||||||
| 4 | Have the knowledge and equipment to follow the relevant legislation and fulfill the legal responsibility of the company. | ||||||
| 5 | Have knowledge about economic literature in order to manage resources of the company effectively. | ||||||
| 6 | Have the ability to develop innovative recommendations about solutions regarding the problems faced by the management, production and marketing. | X | |||||
| 7 | Students able to identify, analyze and propose solutions to the problems about the issues related to the field at a basic level studies. | X | |||||
| 8 | Have a perspective to evaluate with a critical approach the basic level of knowledge and skills about the functions carried out by a company, compare the situations faced in business and literature, include the experiences on their learning process. | X | |||||
| 9 | Students follow and evaluate national and international developments regarding the business operations. | ||||||
| 10 | Students able to communicate by expressing ideas and knowledge stating clearly and concisely both orally and in writing. | X | |||||
| 11 | Students effectively use the Turkish language in written and oral communication. | X | |||||
| 12 | Students have professional foreign language to do international correspondence in the field. | ||||||
| 13 | Have ability to use communication technologies effectively that can helpful in business life. | X | |||||
| 14 | Aware to adopt a quality-oriented approach in the operating activities and use in application as well. | ||||||
| 15 | Comply with the laws and rules of professional ethics about their personal responsibilities. | X | |||||
| 16 | Students aware that business activities should respect on public health, environmental protection and job security issues also in their professional decisions take into consideration these issues. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 5 | 2 | 10 | |||
| Resolution of Homework Problems and Submission as a Report | 4 | 2 | 8 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 20 | 20 | |||
| General Exam | 1 | 40 | 40 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 106 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(106/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION SKILLS | İŞY2226130 | Spring Semester | 2+0 | 2 | 4 |
| Course Program | Pazartesi 08:00-08:45 Pazartesi 09:00-09:45 Pazartesi 10:00-10:45 Pazartesi 11:00-11:45 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Elective |
| Course Coordinator | Lect. Emine AKBAŞ DEMİRKAN |
| Name of Lecturer(s) | Lect. Elif ÇAĞLAR |
| Assistant(s) | |
| Aim | To earn effective communication methods for being able to prevent the potential conflicts in human relationship |
| Course Content | This course contains; Integrating Game,The Concept and Types of Communication,Communication Barriers,,Listening,Advocate Communication,Empathy,Body Language in Communication,Self Communication,Communication with Environment and Society,Anger Management,Communication Conflicts and Analysis I,Communication Conflicts and Analysis II,Communication in Professional Practice I,Communication in Professional Practice II. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 5.1.Effective listening wins. | ||
| 1. Will be able to interpret the process of effective communication. | 10, 12, 13, 15, 19, 5, 6, 9 | A, E |
| 1.1. Explain the elements in the process of communication. | 19, 23, 9 | A, E |
| 1.2. Discuss the characteristics and functions of element in the process of communication. | 10, 12, 13, 19, 20, 4 | A, E |
| 1.3. Illustrate the barriers of communication. | 12, 13, 15, 19, 5, 6, 9 | A, E |
| 2. Will be able to categorize the levels of communication. | 13, 19, 23, 9 | A, E |
| 2.1. Interpret the methods of communication. | 10, 16, 19 | A, E |
| 2.2. Explain the factors of interpersonal communication. | 13, 19, 23, 9 | A, E |
| 2.3. Compare the methods of verbal and non-verbal communication. | 12, 13, 15, 19, 5, 9 | A, E |
| 3. Will be able to compose behaviour change by communication. | 12, 13, 15, 19, 5, 9 | A, E |
| 3.1. Discuss the effects of communication about behaviour. | 12, 13, 15, 19, 5, 9 | A, E |
| 3.2. Explain the mechanism of resistance against communiacation. | 12, 13, 15, 19, 5, 9 | A, E |
| 4. Will be able to use non-verbal communication methods. | 14, 15, 5, 6, 8, 9 | A |
| 4.1. Benefit from body language to support what they say. | 14, 6, 8, 9 | A |
| 4.2. Uses gestures and facial expressions effectively | 13, 14, 15, 6, 8, 9 | A |
| 4.3 Gains the ability to read body language. | ||
| 4.4 Uses gestures and facial expressions effectively. | ||
| 5. Will be able to use active listening skills. | 14, 5, 6, 9 | A |
| 5.2. Empathy skills develop. |
| Teaching Methods: | 10: Discussion Method, 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 20: Reverse Brainstorming Technique, 23: Concept Map Technique, 4: Inquiry-Based Learning, 5: Cooperative Learning, 6: Experiential Learning, 8: Flipped Classroom Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Integrating Game | |
| 2 | The Concept and Types of Communication | |
| 3 | Communication Barriers, | |
| 4 | Listening | |
| 5 | Advocate Communication | |
| 6 | Empathy | |
| 7 | Body Language in Communication | |
| 8 | Self Communication | |
| 9 | Communication with Environment and Society | |
| 10 | Anger Management | |
| 11 | Communication Conflicts and Analysis I | |
| 12 | Communication Conflicts and Analysis II | |
| 13 | Communication in Professional Practice I | |
| 14 | Communication in Professional Practice II |
| Resources |
| 1-Üstün Dökmen: Communication Conflicts and Empathy, System Publishing 2-Doğan Cüceloğlu: Human to Human Again, Remzi Bookstore 3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing |
| 3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Have knowledge to follow the scientific information about the business management literature, the ability of assessment and apply about the whole current business functions . | ||||||
| 2 | Have the theoretical ability to establish a relationship among business management literature and other related disciplines. | ||||||
| 3 | Students recognize and comment the mathematical calculations, the accounting records and financial analysis concerning their business activities. | ||||||
| 4 | Have the knowledge and equipment to follow the relevant legislation and fulfill the legal responsibility of the company. | ||||||
| 5 | Have knowledge about economic literature in order to manage resources of the company effectively. | ||||||
| 6 | Have the ability to develop innovative recommendations about solutions regarding the problems faced by the management, production and marketing. | X | |||||
| 7 | Students able to identify, analyze and propose solutions to the problems about the issues related to the field at a basic level studies. | X | |||||
| 8 | Have a perspective to evaluate with a critical approach the basic level of knowledge and skills about the functions carried out by a company, compare the situations faced in business and literature, include the experiences on their learning process. | X | |||||
| 9 | Students follow and evaluate national and international developments regarding the business operations. | ||||||
| 10 | Students able to communicate by expressing ideas and knowledge stating clearly and concisely both orally and in writing. | X | |||||
| 11 | Students effectively use the Turkish language in written and oral communication. | X | |||||
| 12 | Students have professional foreign language to do international correspondence in the field. | ||||||
| 13 | Have ability to use communication technologies effectively that can helpful in business life. | X | |||||
| 14 | Aware to adopt a quality-oriented approach in the operating activities and use in application as well. | ||||||
| 15 | Comply with the laws and rules of professional ethics about their personal responsibilities. | X | |||||
| 16 | Students aware that business activities should respect on public health, environmental protection and job security issues also in their professional decisions take into consideration these issues. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |