Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| TOTAL QUALITY MANAGEMENT | - | Spring Semester | 2+0 | 2 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Required |
| Course Coordinator | Lect. Ceyda SARI |
| Name of Lecturer(s) | Lect. Ceyda SARI |
| Assistant(s) | |
| Aim | The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector. |
| Course Content | This course contains; Concepts of quality; Core values and paradigms for TQM,Management and the historical Development of Total Quality Management,Quality Control, Quality Assurance and Total Quality Management, Customer Satisfaction, Retention, and Loyalty,ISO 9000 Quality Management System,Accreditation, Calibration and EFQM Modell,Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards,Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking),9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ),Quality Control Circle and Features of Quality Circle,Statistical Quality Control Methods,TQM İmplementation : Planning process,TQM İmplementation : Quality Planning Techniques,TQM İmplementation : Quality Planning Techniques. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1. Will be able to learn the historical development of quality and total quality management. | 16, 9 | A |
| 1.1. Defines Quality and Total Quality Management. | ||
| 1.2. Knows Quality Gurus. | ||
| 1.3. Explains the historical development of quality. | ||
| 2. will be able to explain Total Quality Management and its elements. | 16, 9 | A |
| 2.1. Distinguishes the concepts of Strategy, Mission, Vision and Values. | ||
| 3. Will be able to explain the concepts of Accreditation-Calibration and will be able to recognize the Turkish Accreditation Agency (TÜRKAK). | 16, 9 | A |
| 3.1. Knows the benefits of the general qualifications of accreditation and the basic elements of the process. | ||
| 3.2. Recognizes the European Accreditation Union and the International Accreditation Forum. | ||
| 3.3. Knows the advantages of calibrating. | ||
| 3.4. Knows the establishment and duties of the Turkish Accreditation Agency. | ||
| 4. Will be able to know the Excellence Model, EFQM Excellence Model, the purpose of the establishment of the Turkish Quality Department and Quality Awards in Turkey. | 14, 16, 4, 9 | A |
| 4.1. Explains the Excellence Model and knows the Deming Quality Award. | ||
| 4.2. Explains the EFQM Excellence Model. | ||
| 4.3. Has an opinion on The Quality Department of Turkey (Kalder the purpose and the purpose of the establishment. | ||
| 5. Will be able to know the steps of Total Quality Management Application and to distinguish between standard definition, types and standardization concepts. | 14, 18, 9 | A |
| 5.1. Defines the ISO Quality Management System. | ||
| 5.2. Knows the benefits of standardization. | ||
| 6. will be able to explain Quality Control Circles. | 13, 18, 19, 4, 9 | A |
| 6.1. Defines Quality Circles and Knows the History and Objectives of Quality Circles. | ||
| 6.2. Explains the Organization Steps and the Functioning of Quality Circles. | ||
| 7. Will be able to use the Techniques Used in Quality Control Circles in Problem Solving. | 12, 13, 14, 18, 19, 9 | A |
| 7.1. Applies the process Flow Diagram and Cause-and-Effect Diagram. | ||
| 7.2. Implements other Statistical Quality Control Methods. |
| Teaching Methods: | 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 16: Question - Answer Technique, 18: Micro Teaching Technique, 19: Brainstorming Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Concepts of quality; Core values and paradigms for TQM | |
| 2 | Management and the historical Development of Total Quality Management | |
| 3 | Quality Control, Quality Assurance and Total Quality Management | |
| 3 | Customer Satisfaction, Retention, and Loyalty | |
| 5 | ISO 9000 Quality Management System | |
| 6 | Accreditation, Calibration and EFQM Modell | |
| 7 | Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards | |
| 8 | Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking) | |
| 9 | 9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ) | |
| 10 | Quality Control Circle and Features of Quality Circle | |
| 11 | Statistical Quality Control Methods | |
| 12 | TQM İmplementation : Planning process | |
| 13 | TQM İmplementation : Quality Planning Techniques | |
| 14 | TQM İmplementation : Quality Planning Techniques |
| Resources |
| Textbook has given. |
| Quality Management for Organizational Excellence, David L. Goetsch, Stanley B. Davis, Nobel Akademik, 2016 |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Have knowledge to follow the scientific information about the business management literature, the ability of assessment and apply about the whole current business functions . | X | |||||
| 2 | Have the theoretical ability to establish a relationship among business management literature and other related disciplines. | X | |||||
| 3 | Students recognize and comment the mathematical calculations, the accounting records and financial analysis concerning their business activities. | ||||||
| 4 | Have the knowledge and equipment to follow the relevant legislation and fulfill the legal responsibility of the company. | X | |||||
| 5 | Have knowledge about economic literature in order to manage resources of the company effectively. | ||||||
| 6 | Have the ability to develop innovative recommendations about solutions regarding the problems faced by the management, production and marketing. | X | |||||
| 7 | Students able to identify, analyze and propose solutions to the problems about the issues related to the field at a basic level studies. | X | |||||
| 8 | Have a perspective to evaluate with a critical approach the basic level of knowledge and skills about the functions carried out by a company, compare the situations faced in business and literature, include the experiences on their learning process. | X | |||||
| 9 | Students follow and evaluate national and international developments regarding the business operations. | X | |||||
| 10 | Students able to communicate by expressing ideas and knowledge stating clearly and concisely both orally and in writing. | X | |||||
| 11 | Students effectively use the Turkish language in written and oral communication. | ||||||
| 12 | Students have professional foreign language to do international correspondence in the field. | ||||||
| 13 | Have ability to use communication technologies effectively that can helpful in business life. | X | |||||
| 14 | Aware to adopt a quality-oriented approach in the operating activities and use in application as well. | X | |||||
| 15 | Comply with the laws and rules of professional ethics about their personal responsibilities. | X | |||||
| 16 | Students aware that business activities should respect on public health, environmental protection and job security issues also in their professional decisions take into consideration these issues. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 0 | 25 | 0 | |||
| Resolution of Homework Problems and Submission as a Report | 1 | 20 | 20 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 1 | 10 | 10 | |||
| Quiz | 1 | 1 | 1 | |||
| Midterm Exam | 1 | 20 | 20 | |||
| General Exam | 1 | 30 | 30 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 109 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(109/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| TOTAL QUALITY MANAGEMENT | - | Spring Semester | 2+0 | 2 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Required |
| Course Coordinator | Lect. Ceyda SARI |
| Name of Lecturer(s) | Lect. Ceyda SARI |
| Assistant(s) | |
| Aim | The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector. |
| Course Content | This course contains; Concepts of quality; Core values and paradigms for TQM,Management and the historical Development of Total Quality Management,Quality Control, Quality Assurance and Total Quality Management, Customer Satisfaction, Retention, and Loyalty,ISO 9000 Quality Management System,Accreditation, Calibration and EFQM Modell,Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards,Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking),9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ),Quality Control Circle and Features of Quality Circle,Statistical Quality Control Methods,TQM İmplementation : Planning process,TQM İmplementation : Quality Planning Techniques,TQM İmplementation : Quality Planning Techniques. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1. Will be able to learn the historical development of quality and total quality management. | 16, 9 | A |
| 1.1. Defines Quality and Total Quality Management. | ||
| 1.2. Knows Quality Gurus. | ||
| 1.3. Explains the historical development of quality. | ||
| 2. will be able to explain Total Quality Management and its elements. | 16, 9 | A |
| 2.1. Distinguishes the concepts of Strategy, Mission, Vision and Values. | ||
| 3. Will be able to explain the concepts of Accreditation-Calibration and will be able to recognize the Turkish Accreditation Agency (TÜRKAK). | 16, 9 | A |
| 3.1. Knows the benefits of the general qualifications of accreditation and the basic elements of the process. | ||
| 3.2. Recognizes the European Accreditation Union and the International Accreditation Forum. | ||
| 3.3. Knows the advantages of calibrating. | ||
| 3.4. Knows the establishment and duties of the Turkish Accreditation Agency. | ||
| 4. Will be able to know the Excellence Model, EFQM Excellence Model, the purpose of the establishment of the Turkish Quality Department and Quality Awards in Turkey. | 14, 16, 4, 9 | A |
| 4.1. Explains the Excellence Model and knows the Deming Quality Award. | ||
| 4.2. Explains the EFQM Excellence Model. | ||
| 4.3. Has an opinion on The Quality Department of Turkey (Kalder the purpose and the purpose of the establishment. | ||
| 5. Will be able to know the steps of Total Quality Management Application and to distinguish between standard definition, types and standardization concepts. | 14, 18, 9 | A |
| 5.1. Defines the ISO Quality Management System. | ||
| 5.2. Knows the benefits of standardization. | ||
| 6. will be able to explain Quality Control Circles. | 13, 18, 19, 4, 9 | A |
| 6.1. Defines Quality Circles and Knows the History and Objectives of Quality Circles. | ||
| 6.2. Explains the Organization Steps and the Functioning of Quality Circles. | ||
| 7. Will be able to use the Techniques Used in Quality Control Circles in Problem Solving. | 12, 13, 14, 18, 19, 9 | A |
| 7.1. Applies the process Flow Diagram and Cause-and-Effect Diagram. | ||
| 7.2. Implements other Statistical Quality Control Methods. |
| Teaching Methods: | 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 16: Question - Answer Technique, 18: Micro Teaching Technique, 19: Brainstorming Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Concepts of quality; Core values and paradigms for TQM | |
| 2 | Management and the historical Development of Total Quality Management | |
| 3 | Quality Control, Quality Assurance and Total Quality Management | |
| 3 | Customer Satisfaction, Retention, and Loyalty | |
| 5 | ISO 9000 Quality Management System | |
| 6 | Accreditation, Calibration and EFQM Modell | |
| 7 | Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards | |
| 8 | Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking) | |
| 9 | 9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ) | |
| 10 | Quality Control Circle and Features of Quality Circle | |
| 11 | Statistical Quality Control Methods | |
| 12 | TQM İmplementation : Planning process | |
| 13 | TQM İmplementation : Quality Planning Techniques | |
| 14 | TQM İmplementation : Quality Planning Techniques |
| Resources |
| Textbook has given. |
| Quality Management for Organizational Excellence, David L. Goetsch, Stanley B. Davis, Nobel Akademik, 2016 |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Have knowledge to follow the scientific information about the business management literature, the ability of assessment and apply about the whole current business functions . | X | |||||
| 2 | Have the theoretical ability to establish a relationship among business management literature and other related disciplines. | X | |||||
| 3 | Students recognize and comment the mathematical calculations, the accounting records and financial analysis concerning their business activities. | ||||||
| 4 | Have the knowledge and equipment to follow the relevant legislation and fulfill the legal responsibility of the company. | X | |||||
| 5 | Have knowledge about economic literature in order to manage resources of the company effectively. | ||||||
| 6 | Have the ability to develop innovative recommendations about solutions regarding the problems faced by the management, production and marketing. | X | |||||
| 7 | Students able to identify, analyze and propose solutions to the problems about the issues related to the field at a basic level studies. | X | |||||
| 8 | Have a perspective to evaluate with a critical approach the basic level of knowledge and skills about the functions carried out by a company, compare the situations faced in business and literature, include the experiences on their learning process. | X | |||||
| 9 | Students follow and evaluate national and international developments regarding the business operations. | X | |||||
| 10 | Students able to communicate by expressing ideas and knowledge stating clearly and concisely both orally and in writing. | X | |||||
| 11 | Students effectively use the Turkish language in written and oral communication. | ||||||
| 12 | Students have professional foreign language to do international correspondence in the field. | ||||||
| 13 | Have ability to use communication technologies effectively that can helpful in business life. | X | |||||
| 14 | Aware to adopt a quality-oriented approach in the operating activities and use in application as well. | X | |||||
| 15 | Comply with the laws and rules of professional ethics about their personal responsibilities. | X | |||||
| 16 | Students aware that business activities should respect on public health, environmental protection and job security issues also in their professional decisions take into consideration these issues. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |