To earn effective communication methods for being able to prevent the potential conflicts in human relationship
Course Content
This course contains; Integrating Game,The Concept and Types of Communication,Communication Barriers,,Listening,Advocate Communication,Empathy,Body Language in Communication,Self Communication,Communication with Environment and Society,Anger Management,Communication Conflicts and Analysis I,Communication Conflicts and Analysis II,Communication in Professional Practice I,Communication in Professional Practice II.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
5.1.Effective listening wins.
1. Will be able to interpret the process of effective communication.
10, 12, 13, 15, 19, 5, 6, 9
A, E
1.1. Explain the elements in the process of communication.
19, 23, 9
A, E
1.2. Discuss the characteristics and functions of element in the process of communication.
10, 12, 13, 19, 20, 4
A, E
1.3. Illustrate the barriers of communication.
12, 13, 15, 19, 5, 6, 9
A, E
2. Will be able to categorize the levels of communication.
13, 19, 23, 9
A, E
2.1. Interpret the methods of communication.
10, 16, 19
A, E
2.2. Explain the factors of interpersonal communication.
13, 19, 23, 9
A, E
2.3. Compare the methods of verbal and non-verbal communication.
12, 13, 15, 19, 5, 9
A, E
3. Will be able to compose behaviour change by communication.
12, 13, 15, 19, 5, 9
A, E
3.1. Discuss the effects of communication about behaviour.
12, 13, 15, 19, 5, 9
A, E
3.2. Explain the mechanism of resistance against communiacation.
12, 13, 15, 19, 5, 9
A, E
4. Will be able to use non-verbal communication methods.
14, 15, 5, 6, 8, 9
A
4.1. Benefit from body language to support what they say.
14, 6, 8, 9
A
4.2. Uses gestures and facial expressions effectively
13, 14, 15, 6, 8, 9
A
4.3 Gains the ability to read body language.
4.4 Uses gestures and facial expressions effectively.
5. Will be able to use active listening skills.
14, 5, 6, 9
A
5.2. Empathy skills develop.
Teaching Methods:
10: Discussion Method, 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 20: Reverse Brainstorming Technique, 23: Concept Map Technique, 4: Inquiry-Based Learning, 5: Cooperative Learning, 6: Experiential Learning, 8: Flipped Classroom Learning, 9: Lecture Method
Assessment Methods:
A: Traditional Written Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
Integrating Game
2
The Concept and Types of Communication
3
Communication Barriers,
4
Listening
5
Advocate Communication
6
Empathy
7
Body Language in Communication
8
Self Communication
9
Communication with Environment and Society
10
Anger Management
11
Communication Conflicts and Analysis I
12
Communication Conflicts and Analysis II
13
Communication in Professional Practice I
14
Communication in Professional Practice II
Resources
1-Üstün Dökmen: Communication Conflicts and Empathy, System Publishing
2-Doğan Cüceloğlu: Human to Human Again, Remzi Bookstore
3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing
3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Having adequate infrastructure in the fields of accounting, law, basic management, management and field; To gain theoretical and practical knowledge in these areas.
2
To be able to interpret and evaluate data, to identify and analyze data using the basic knowledge and skills acquired in the field, and to be able to develop evidence-based solutions.
X
3
To be able to design, plan and carry out projects using professional environments and tools related to the field.
X
4
To be able to produce solutions, to take responsibilities in teams or to be able to do individual work in case of encountering unforeseen situations in field related applications.
X
5
To gain the application skills by examining the processes related to the field of public and private sector organizations on site.
X
6
Awareness of the necessity of life-long learning; To follow the developments in science and technology and to gain the consciousness of renewing itself continuously.
X
7
To acquire the ability to use computer software and hardware at the basic level required by the field.
X
8
Having a level of foreign language knowledge that can follow the innovations in the field of judge and field to effective communication techniques.
9
To be able to identify and effectively use the modern techniques, tools and information technologies required for applications related to the field.
X
10
To have a conscious of historical values, social responsibility, universal, social and professional ethics.
X
11
Business law and business security, environmental knowledge, tax law, professional legislation, other related laws and regulations, principles and concepts of accounting, international standards and quality conscious.
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
2
28
Guided Problem Solving
5
2
10
Resolution of Homework Problems and Submission as a Report
4
2
8
Term Project
0
0
0
Presentation of Project / Seminar
0
0
0
Quiz
0
0
0
Midterm Exam
1
20
20
General Exam
1
40
40
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
106
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(106/30)
4
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
COMMUNICATION SKILLS
-
Fall Semester
2+0
2
4
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
Short Cycle (Associate's Degree)
Course Type
Required
Course Coordinator
Lect. Emine AKBAŞ DEMİRKAN
Name of Lecturer(s)
Assist.Prof. Hülya ÖZKAN
Assistant(s)
Aim
To earn effective communication methods for being able to prevent the potential conflicts in human relationship
Course Content
This course contains; Integrating Game,The Concept and Types of Communication,Communication Barriers,,Listening,Advocate Communication,Empathy,Body Language in Communication,Self Communication,Communication with Environment and Society,Anger Management,Communication Conflicts and Analysis I,Communication Conflicts and Analysis II,Communication in Professional Practice I,Communication in Professional Practice II.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
5.1.Effective listening wins.
1. Will be able to interpret the process of effective communication.
10, 12, 13, 15, 19, 5, 6, 9
A, E
1.1. Explain the elements in the process of communication.
19, 23, 9
A, E
1.2. Discuss the characteristics and functions of element in the process of communication.
10, 12, 13, 19, 20, 4
A, E
1.3. Illustrate the barriers of communication.
12, 13, 15, 19, 5, 6, 9
A, E
2. Will be able to categorize the levels of communication.
13, 19, 23, 9
A, E
2.1. Interpret the methods of communication.
10, 16, 19
A, E
2.2. Explain the factors of interpersonal communication.
13, 19, 23, 9
A, E
2.3. Compare the methods of verbal and non-verbal communication.
12, 13, 15, 19, 5, 9
A, E
3. Will be able to compose behaviour change by communication.
12, 13, 15, 19, 5, 9
A, E
3.1. Discuss the effects of communication about behaviour.
12, 13, 15, 19, 5, 9
A, E
3.2. Explain the mechanism of resistance against communiacation.
12, 13, 15, 19, 5, 9
A, E
4. Will be able to use non-verbal communication methods.
14, 15, 5, 6, 8, 9
A
4.1. Benefit from body language to support what they say.
14, 6, 8, 9
A
4.2. Uses gestures and facial expressions effectively
13, 14, 15, 6, 8, 9
A
4.3 Gains the ability to read body language.
4.4 Uses gestures and facial expressions effectively.
5. Will be able to use active listening skills.
14, 5, 6, 9
A
5.2. Empathy skills develop.
Teaching Methods:
10: Discussion Method, 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 20: Reverse Brainstorming Technique, 23: Concept Map Technique, 4: Inquiry-Based Learning, 5: Cooperative Learning, 6: Experiential Learning, 8: Flipped Classroom Learning, 9: Lecture Method
Assessment Methods:
A: Traditional Written Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
Integrating Game
2
The Concept and Types of Communication
3
Communication Barriers,
4
Listening
5
Advocate Communication
6
Empathy
7
Body Language in Communication
8
Self Communication
9
Communication with Environment and Society
10
Anger Management
11
Communication Conflicts and Analysis I
12
Communication Conflicts and Analysis II
13
Communication in Professional Practice I
14
Communication in Professional Practice II
Resources
1-Üstün Dökmen: Communication Conflicts and Empathy, System Publishing
2-Doğan Cüceloğlu: Human to Human Again, Remzi Bookstore
3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing
3-Demet Gürüz, Communication Skills – Understanding, Explaining, Understanding, Nobel Publishing
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Having adequate infrastructure in the fields of accounting, law, basic management, management and field; To gain theoretical and practical knowledge in these areas.
2
To be able to interpret and evaluate data, to identify and analyze data using the basic knowledge and skills acquired in the field, and to be able to develop evidence-based solutions.
X
3
To be able to design, plan and carry out projects using professional environments and tools related to the field.
X
4
To be able to produce solutions, to take responsibilities in teams or to be able to do individual work in case of encountering unforeseen situations in field related applications.
X
5
To gain the application skills by examining the processes related to the field of public and private sector organizations on site.
X
6
Awareness of the necessity of life-long learning; To follow the developments in science and technology and to gain the consciousness of renewing itself continuously.
X
7
To acquire the ability to use computer software and hardware at the basic level required by the field.
X
8
Having a level of foreign language knowledge that can follow the innovations in the field of judge and field to effective communication techniques.
9
To be able to identify and effectively use the modern techniques, tools and information technologies required for applications related to the field.
X
10
To have a conscious of historical values, social responsibility, universal, social and professional ethics.
X
11
Business law and business security, environmental knowledge, tax law, professional legislation, other related laws and regulations, principles and concepts of accounting, international standards and quality conscious.
