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Course Detail

Course Description

CourseCodeSemesterT+P (Hour)CreditECTS
PASSENGER SERVICES and GROUND HANDLING MANAGEMENTHVY2213605Spring Semester3+035
Course Program

Çarşamba 13:30-14:15

Çarşamba 14:30-15:15

Çarşamba 15:30-16:15

Cumartesi 13:30-14:15

Cumartesi 14:30-15:15

Cumartesi 15:30-16:15

Prerequisites Courses
Recommended Elective Courses
Language of CourseTurkish
Course LevelFirst Cycle (Bachelor's Degree)
Course TypeRequired
Course CoordinatorAssist.Prof. Özlem İLDAY
Name of Lecturer(s)Assist.Prof. Fatih KARAMAN
Assistant(s)
AimThe aim of this course; without compromising flight safety and security, passengers and their relatives will travel in the most comfortable way, while providing services in a way that will not ignore commercial concerns, and also the concept and development of ground handling services, environmental relations and legislation issues of ground handling companies, management and legislation in these organizations. organization formation, equipment used, load control, communication, aircraft line maintenance, catering service, ramp, flight and operation permits, cargo, mail and other ground services are provided.
Course ContentThis course contains; Ground Handling in the World and in Turkey,Ground Handling Concept and Development,International agreements, laws and regulations (Legislation),Ground Handling Equipment,Passenger Services Processes,Ticket and Boarding Procedures,Management and Organization in Ground Handling,Delay Procedures,Baggage Transactions,Special / Lost and Damaged Baggage Transactions,Ramp and Flight Operation Services,Representation and Oversight Services,Aircraft accidents, main factors in accidents (People, environment, technique, management) Accident Statistics,Presentation / Debate.
Dersin Öğrenme KazanımlarıTeaching MethodsAssessment Methods
1 - Will have information about passenger and ground handling services in the world and in Turkey.16, 9A
1.1 - Explains the role and importance of passenger and ground handling services.16, 9A
1.2 - Defines the basic concepts related to passenger and ground handling services.16, 9A
2 - Will have knowledge about national and international legislation.16, 9A
2.1 - Knows the passenger and ground handling regulations.16, 9A
2.2 - Classifies different type of passenger and ground handling services.16, 9A
3 - Will have knowledge about the processes of passenger services.16, 9A
3.1 - Knows the flight acceptance processes.16, 9A
3.2 - Defines processes.16, 9A
4. Will have knowledge about incoming flight acceptance and baggage procedures.16, 9A
4.1 - Explains passenger baggage processes.16, 9A
4.2 - Knows baggage control procedures.16, 9A
5 - Will have knowledge about the main factors of aircraft accidents.16, 9A
5.1 - Knows aircraft accidents and the main factors in accidents (human, environment, technical, management).16, 9A
5.2 - Explains accident statistics based on different factors and causes.16, 9A
Teaching Methods:16: Question - Answer Technique, 9: Lecture Method
Assessment Methods:A: Traditional Written Exam

Course Outline

OrderSubjectsPreliminary Work
1Ground Handling in the World and in Turkey
2Ground Handling Concept and Development
3International agreements, laws and regulations (Legislation)
4Ground Handling Equipment
5Passenger Services Processes
6Ticket and Boarding Procedures
7Management and Organization in Ground Handling
8Delay Procedures
9Baggage Transactions
10Special / Lost and Damaged Baggage Transactions
11Ramp and Flight Operation Services
12Representation and Oversight Services
13Aircraft accidents, main factors in accidents (People, environment, technique, management) Accident Statistics
14Presentation / Debate
Resources
1 - Yer Hizmetleri Yönetimi (Ground Handling), Anadolu Üniversitesi, 2016. 2 - Yolcu ve Yer Hizmetleri (Passenger Services and Ground Handling), Atatürk Üniversitesi, 2020.
PowerPoint Presentations Lecture Notes

Course Contribution to Program Qualifications

Course Contribution to Program Qualifications
NoProgram QualificationContribution Level
12345
1
Defines the theoretical knowledge in the field of aviation management.
X
2
Explains the necessary of mathematical and statistical methods in the field of aviation management.
X
3
Uses at least one computer program required in the field of aviation management.
X
4
Demonstrates proficiency in foreign language proficiency required in the field of aviation management.
X
5
Prepares projects about his field and manages team works.
X
6
It critically evaluates the knowledge and skills that it constantly renews and acquires by following the developments in the field of Aviation management with the awareness of lifelong learning in the professional field,
X
7
Uses theoretical and practical information in the field of aviation management.
X
8
Follows up to date technologies and communicates verbally/writing using a foreign language at least A2 level.
X
9
Adopts and uses organizational / corporate, business and social ethical values.
X
10
It adopts social responsibility principles and takes initiative when necessary, within the framework of public service sensitivity.
X
11
In order to carry out interdisciplinary studies, analyze basic information and data in different disciplines and use them in the field.
X
12
It offers appropriate suggestions in both micro and macro frameworks in the face of problems in the aviation management sectors.
X

Assessment Methods

Contribution LevelAbsolute Evaluation
Rate of Midterm Exam to Success 40
Rate of Final Exam to Success 60
Total 100
ECTS / Workload Table
ActivitiesNumber ofDuration(Hour)Total Workload(Hour)
Course Hours14342
Guided Problem Solving2510
Resolution of Homework Problems and Submission as a Report188
Term Project000
Term Project11010
Presentation of Project / Seminar11010
Presentation of Project / Seminar000
Quiz2714
Midterm Exam11313
General Exam12020
Performance Task, Maintenance Plan199
Total Workload(Hour)136
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(136/30)5
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.

Detail Informations of the Course

Course Description

CourseCodeSemesterT+P (Hour)CreditECTS
PASSENGER SERVICES and GROUND HANDLING MANAGEMENTHVY2213605Spring Semester3+035
Course Program

Çarşamba 13:30-14:15

Çarşamba 14:30-15:15

Çarşamba 15:30-16:15

Cumartesi 13:30-14:15

Cumartesi 14:30-15:15

Cumartesi 15:30-16:15

Prerequisites Courses
Recommended Elective Courses
Language of CourseTurkish
Course LevelFirst Cycle (Bachelor's Degree)
Course TypeRequired
Course CoordinatorAssist.Prof. Özlem İLDAY
Name of Lecturer(s)Assist.Prof. Fatih KARAMAN
Assistant(s)
AimThe aim of this course; without compromising flight safety and security, passengers and their relatives will travel in the most comfortable way, while providing services in a way that will not ignore commercial concerns, and also the concept and development of ground handling services, environmental relations and legislation issues of ground handling companies, management and legislation in these organizations. organization formation, equipment used, load control, communication, aircraft line maintenance, catering service, ramp, flight and operation permits, cargo, mail and other ground services are provided.
Course ContentThis course contains; Ground Handling in the World and in Turkey,Ground Handling Concept and Development,International agreements, laws and regulations (Legislation),Ground Handling Equipment,Passenger Services Processes,Ticket and Boarding Procedures,Management and Organization in Ground Handling,Delay Procedures,Baggage Transactions,Special / Lost and Damaged Baggage Transactions,Ramp and Flight Operation Services,Representation and Oversight Services,Aircraft accidents, main factors in accidents (People, environment, technique, management) Accident Statistics,Presentation / Debate.
Dersin Öğrenme KazanımlarıTeaching MethodsAssessment Methods
1 - Will have information about passenger and ground handling services in the world and in Turkey.16, 9A
1.1 - Explains the role and importance of passenger and ground handling services.16, 9A
1.2 - Defines the basic concepts related to passenger and ground handling services.16, 9A
2 - Will have knowledge about national and international legislation.16, 9A
2.1 - Knows the passenger and ground handling regulations.16, 9A
2.2 - Classifies different type of passenger and ground handling services.16, 9A
3 - Will have knowledge about the processes of passenger services.16, 9A
3.1 - Knows the flight acceptance processes.16, 9A
3.2 - Defines processes.16, 9A
4. Will have knowledge about incoming flight acceptance and baggage procedures.16, 9A
4.1 - Explains passenger baggage processes.16, 9A
4.2 - Knows baggage control procedures.16, 9A
5 - Will have knowledge about the main factors of aircraft accidents.16, 9A
5.1 - Knows aircraft accidents and the main factors in accidents (human, environment, technical, management).16, 9A
5.2 - Explains accident statistics based on different factors and causes.16, 9A
Teaching Methods:16: Question - Answer Technique, 9: Lecture Method
Assessment Methods:A: Traditional Written Exam

Course Outline

OrderSubjectsPreliminary Work
1Ground Handling in the World and in Turkey
2Ground Handling Concept and Development
3International agreements, laws and regulations (Legislation)
4Ground Handling Equipment
5Passenger Services Processes
6Ticket and Boarding Procedures
7Management and Organization in Ground Handling
8Delay Procedures
9Baggage Transactions
10Special / Lost and Damaged Baggage Transactions
11Ramp and Flight Operation Services
12Representation and Oversight Services
13Aircraft accidents, main factors in accidents (People, environment, technique, management) Accident Statistics
14Presentation / Debate
Resources
1 - Yer Hizmetleri Yönetimi (Ground Handling), Anadolu Üniversitesi, 2016. 2 - Yolcu ve Yer Hizmetleri (Passenger Services and Ground Handling), Atatürk Üniversitesi, 2020.
PowerPoint Presentations Lecture Notes

Course Contribution to Program Qualifications

Course Contribution to Program Qualifications
NoProgram QualificationContribution Level
12345
1
Defines the theoretical knowledge in the field of aviation management.
X
2
Explains the necessary of mathematical and statistical methods in the field of aviation management.
X
3
Uses at least one computer program required in the field of aviation management.
X
4
Demonstrates proficiency in foreign language proficiency required in the field of aviation management.
X
5
Prepares projects about his field and manages team works.
X
6
It critically evaluates the knowledge and skills that it constantly renews and acquires by following the developments in the field of Aviation management with the awareness of lifelong learning in the professional field,
X
7
Uses theoretical and practical information in the field of aviation management.
X
8
Follows up to date technologies and communicates verbally/writing using a foreign language at least A2 level.
X
9
Adopts and uses organizational / corporate, business and social ethical values.
X
10
It adopts social responsibility principles and takes initiative when necessary, within the framework of public service sensitivity.
X
11
In order to carry out interdisciplinary studies, analyze basic information and data in different disciplines and use them in the field.
X
12
It offers appropriate suggestions in both micro and macro frameworks in the face of problems in the aviation management sectors.
X

Assessment Methods

Contribution LevelAbsolute Evaluation
Rate of Midterm Exam to Success 40
Rate of Final Exam to Success 60
Total 100

Numerical Data

Student Success

Ekleme Tarihi: 09/10/2023 - 09:20Son Güncelleme Tarihi: 24/12/2023 - 01:56