The aim of this course; without compromising flight safety and security, passengers and their relatives will travel in the most comfortable way, while providing services in a way that will not ignore commercial concerns, and also the concept and development of ground handling services, environmental relations and legislation issues of ground handling companies, management and legislation in these organizations. organization formation, equipment used, load control, communication, aircraft line maintenance, catering service, ramp, flight and operation permits, cargo, mail and other ground services are provided.
Course Content
This course contains; Ground Handling in the World and in Turkey,Ground Handling Concept and Development,International agreements, laws and regulations (Legislation),Ground Handling Equipment,Passenger Services Processes,Ticket and Boarding Procedures,Management and Organization in Ground Handling,Delay Procedures,Baggage Transactions,Special / Lost and Damaged Baggage Transactions,Ramp and Flight Operation Services,Representation and Oversight Services,Aircraft accidents, main factors in accidents (People, environment, technique, management) Accident Statistics,Presentation / Debate.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1 - Will have information about passenger and ground handling services in the world and in Turkey.
16, 9
A
1.1 - Explains the role and importance of passenger and ground handling services.
16, 9
A
1.2 - Defines the basic concepts related to passenger and ground handling services.
16, 9
A
2 - Will have knowledge about national and international legislation.
16, 9
A
2.1 - Knows the passenger and ground handling regulations.
16, 9
A
2.2 - Classifies different type of passenger and ground handling services.
16, 9
A
3 - Will have knowledge about the processes of passenger services.
16, 9
A
3.1 - Knows the flight acceptance processes.
16, 9
A
3.2 - Defines processes.
16, 9
A
4. Will have knowledge about incoming flight acceptance and baggage procedures.
16, 9
A
4.1 - Explains passenger baggage processes.
16, 9
A
4.2 - Knows baggage control procedures.
16, 9
A
5 - Will have knowledge about the main factors of aircraft accidents.
16, 9
A
5.1 - Knows aircraft accidents and the main factors in accidents (human, environment, technical, management).
16, 9
A
5.2 - Explains accident statistics based on different factors and causes.
International agreements, laws and regulations (Legislation)
4
Ground Handling Equipment
5
Passenger Services Processes
6
Ticket and Boarding Procedures
7
Management and Organization in Ground Handling
8
Delay Procedures
9
Baggage Transactions
10
Special / Lost and Damaged Baggage Transactions
11
Ramp and Flight Operation Services
12
Representation and Oversight Services
13
Aircraft accidents, main factors in accidents (People, environment, technique, management) Accident Statistics
14
Presentation / Debate
Resources
1 - Yer Hizmetleri Yönetimi (Ground Handling), Anadolu Üniversitesi, 2016.
2 - Yolcu ve Yer Hizmetleri (Passenger Services and Ground Handling), Atatürk Üniversitesi, 2020.
PowerPoint Presentations
Lecture Notes
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical knowledge in the field of aviation management.
X
2
Explains the necessary of mathematical and statistical methods in the field of aviation management.
X
3
Uses at least one computer program required in the field of aviation management.
X
4
Demonstrates proficiency in foreign language proficiency required in the field of aviation management.
X
5
Prepares projects about his field and manages team works.
X
6
It critically evaluates the knowledge and skills that it constantly renews and acquires by following the developments in the field of Aviation management with the awareness of lifelong learning in the professional field,
X
7
Uses theoretical and practical information in the field of aviation management.
X
8
Follows up to date technologies and communicates verbally/writing using a foreign language at least A2 level.
X
9
Adopts and uses organizational / corporate, business and social ethical values.
X
10
It adopts social responsibility principles and takes initiative when necessary, within the framework of public service sensitivity.
X
11
In order to carry out interdisciplinary studies, analyze basic information and data in different disciplines and use them in the field.
X
12
It offers appropriate suggestions in both micro and macro frameworks in the face of problems in the aviation management sectors.
X
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
3
42
Guided Problem Solving
2
5
10
Resolution of Homework Problems and Submission as a Report
1
8
8
Term Project
0
0
0
Term Project
1
10
10
Presentation of Project / Seminar
1
10
10
Presentation of Project / Seminar
0
0
0
Quiz
2
7
14
Midterm Exam
1
13
13
General Exam
1
20
20
Performance Task, Maintenance Plan
1
9
9
Total Workload(Hour)
136
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(136/30)
5
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
PASSENGER SERVICES and GROUND HANDLING MANAGEMENT
-
Spring Semester
3+0
3
5
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
First Cycle (Bachelor's Degree)
Course Type
Required
Course Coordinator
Assist.Prof. Özlem İLDAY
Name of Lecturer(s)
Assist.Prof. Murat ESİN
Assistant(s)
Aim
The aim of this course; without compromising flight safety and security, passengers and their relatives will travel in the most comfortable way, while providing services in a way that will not ignore commercial concerns, and also the concept and development of ground handling services, environmental relations and legislation issues of ground handling companies, management and legislation in these organizations. organization formation, equipment used, load control, communication, aircraft line maintenance, catering service, ramp, flight and operation permits, cargo, mail and other ground services are provided.
Course Content
This course contains; Ground Handling in the World and in Turkey,Ground Handling Concept and Development,International agreements, laws and regulations (Legislation),Ground Handling Equipment,Passenger Services Processes,Ticket and Boarding Procedures,Management and Organization in Ground Handling,Delay Procedures,Baggage Transactions,Special / Lost and Damaged Baggage Transactions,Ramp and Flight Operation Services,Representation and Oversight Services,Aircraft accidents, main factors in accidents (People, environment, technique, management) Accident Statistics,Presentation / Debate.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1 - Will have information about passenger and ground handling services in the world and in Turkey.
16, 9
A
1.1 - Explains the role and importance of passenger and ground handling services.
16, 9
A
1.2 - Defines the basic concepts related to passenger and ground handling services.
16, 9
A
2 - Will have knowledge about national and international legislation.
16, 9
A
2.1 - Knows the passenger and ground handling regulations.
16, 9
A
2.2 - Classifies different type of passenger and ground handling services.
16, 9
A
3 - Will have knowledge about the processes of passenger services.
16, 9
A
3.1 - Knows the flight acceptance processes.
16, 9
A
3.2 - Defines processes.
16, 9
A
4. Will have knowledge about incoming flight acceptance and baggage procedures.
16, 9
A
4.1 - Explains passenger baggage processes.
16, 9
A
4.2 - Knows baggage control procedures.
16, 9
A
5 - Will have knowledge about the main factors of aircraft accidents.
16, 9
A
5.1 - Knows aircraft accidents and the main factors in accidents (human, environment, technical, management).
16, 9
A
5.2 - Explains accident statistics based on different factors and causes.
International agreements, laws and regulations (Legislation)
4
Ground Handling Equipment
5
Passenger Services Processes
6
Ticket and Boarding Procedures
7
Management and Organization in Ground Handling
8
Delay Procedures
9
Baggage Transactions
10
Special / Lost and Damaged Baggage Transactions
11
Ramp and Flight Operation Services
12
Representation and Oversight Services
13
Aircraft accidents, main factors in accidents (People, environment, technique, management) Accident Statistics
14
Presentation / Debate
Resources
1 - Yer Hizmetleri Yönetimi (Ground Handling), Anadolu Üniversitesi, 2016.
2 - Yolcu ve Yer Hizmetleri (Passenger Services and Ground Handling), Atatürk Üniversitesi, 2020.
PowerPoint Presentations
Lecture Notes
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical knowledge in the field of aviation management.
X
2
Explains the necessary of mathematical and statistical methods in the field of aviation management.
X
3
Uses at least one computer program required in the field of aviation management.
X
4
Demonstrates proficiency in foreign language proficiency required in the field of aviation management.
X
5
Prepares projects about his field and manages team works.
X
6
It critically evaluates the knowledge and skills that it constantly renews and acquires by following the developments in the field of Aviation management with the awareness of lifelong learning in the professional field,
X
7
Uses theoretical and practical information in the field of aviation management.
X
8
Follows up to date technologies and communicates verbally/writing using a foreign language at least A2 level.
X
9
Adopts and uses organizational / corporate, business and social ethical values.
X
10
It adopts social responsibility principles and takes initiative when necessary, within the framework of public service sensitivity.
X
11
In order to carry out interdisciplinary studies, analyze basic information and data in different disciplines and use them in the field.
X
12
It offers appropriate suggestions in both micro and macro frameworks in the face of problems in the aviation management sectors.
