To create quality awareness in health services and to provide quality management by giving techniques and applications used to improve the quality of health services.
Course Content
This course contains; The concept of quality, quality in health services, factors affecting quality,Dimensions of quality in health services, characteristics of health institutions as service enterprises,The emergence and development of quality in hospitals, the concept and management of continuous quality improvement,Necessary factors for the success of the quality management system in health services,The role of committees in quality improvement and management in health care,Quality circles in healthcare, Deming cycle,Benchmarking in Healthcare,Process renewal (Reengineering) in Healthcare Services within the framework of quality practices,Outsourcing in Healthcare Services within the framework of quality practices and staff empowerment, business excellence model,Techniques applied in quality improvement in health services 1,Techniques applied in quality improvement in health services 2,Techniques applied in quality improvement in health services 3,Case study,Case study.
Course Learning Outcomes
Teaching Methods
Assessment Methods
1. Explain the concepts related to quality and quality in health services.
10, 16, 9
A
2. Describes the types of quality in health services and the factors affecting quality
10, 16, 9
A
3. Classifies the dimensions of quality in health services
10, 16, 9
A
4. Discuss the development of quality in health services.
10, 16, 9
A
5. Exemplify quality improvement activities in health services.
10, 16, 9
A
6. Explain quality circles and Deming cycle in health services.
10, 16, 9
A
7. Explains the restructuring of processes in health services
10, 16, 9
A
8. Use quality improvement techniques in health services
The concept of quality, quality in health services, factors affecting quality
Reading lecture notes
2
Dimensions of quality in health services, characteristics of health institutions as service enterprises
Reading lecture notes
3
The emergence and development of quality in hospitals, the concept and management of continuous quality improvement
Reading lecture notes
4
Necessary factors for the success of the quality management system in health services
Reading lecture notes
5
The role of committees in quality improvement and management in health care
Reading lecture notes
6
Quality circles in healthcare, Deming cycle
Reading lecture notes
7
Benchmarking in Healthcare
Reading lecture notes
8
Process renewal (Reengineering) in Healthcare Services within the framework of quality practices
Reading lecture notes
9
Outsourcing in Healthcare Services within the framework of quality practices and staff empowerment, business excellence model
Reading lecture notes
10
Techniques applied in quality improvement in health services 1
Reading lecture notes
11
Techniques applied in quality improvement in health services 2
Reading lecture notes
12
Techniques applied in quality improvement in health services 3
Reading lecture notes
13
Case study
Reading lecture notes
14
Case study
Reading lecture notes
Resources
Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Huriye Çatalca, 2003,
Sağlık Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon, Prof. Dr. Zekai Öztürk, Öğr. Gör. Gülhan Gök, 2021.
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
(S)he uses theoretical knowledge in health economics
X
2
(S)he analyses and interprets empirical studies in health economics.
X
3
(S)he proposes policies at both micro and macro level in the face of problems in health economics.
X
4
(S)he uses mathematical and statistical methods that are necessary for health economics.
X
5
(S)he uses at least one computer program utilized for analyses in health economics (SPSS, Eviews, STATA, R ve MATLAB).
X
6
(S)he has the management culture required to solve existing and potential problems encountered in practice.
X
7
(S)he develops both individual- and team-work based qualified projects.
X
8
(S)he develops (her) his awareness of lifetime learning, follows the developments in (her) his field and adopts a critical approach.
X
9
(S)he shares (her) his opinions and suggestions relying on quantitative and qualitative data with relevant parties (bureaucrats, experts, business people, bankers etc.) through a social conscience.
X
10
(S)he delivers (her) his opinions by making effective use of modern technologies and of at least one foreign language.
X
11
(S)he processes professional information in light of ethical values and social rights.
X
12
(S)he can contribute to health economics based on the proficiency (s)he obtained in the field.
X
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
50
Rate of Final Exam to Success
50
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
3
42
Guided Problem Solving
14
4
56
Resolution of Homework Problems and Submission as a Report
1
8
8
Term Project
1
60
60
Presentation of Project / Seminar
1
5
5
Quiz
1
1
1
Midterm Exam
1
31
31
General Exam
1
32
32
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
235
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(235/30)
8
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
QUALITY APP. and MANA. in HEALTH SERVICES
SEKY1267360
Spring Semester
3+0
3
8
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
Second Cycle (Master's Degree)
Course Type
Elective
Course Coordinator
Prof.Dr. Yeter USLU
Name of Lecturer(s)
Assistant(s)
Research Assistant Büşra SEVİM
Aim
To create quality awareness in health services and to provide quality management by giving techniques and applications used to improve the quality of health services.
Course Content
This course contains; The concept of quality, quality in health services, factors affecting quality,Dimensions of quality in health services, characteristics of health institutions as service enterprises,The emergence and development of quality in hospitals, the concept and management of continuous quality improvement,Necessary factors for the success of the quality management system in health services,The role of committees in quality improvement and management in health care,Quality circles in healthcare, Deming cycle,Benchmarking in Healthcare,Process renewal (Reengineering) in Healthcare Services within the framework of quality practices,Outsourcing in Healthcare Services within the framework of quality practices and staff empowerment, business excellence model,Techniques applied in quality improvement in health services 1,Techniques applied in quality improvement in health services 2,Techniques applied in quality improvement in health services 3,Case study,Case study.
Course Learning Outcomes
Teaching Methods
Assessment Methods
1. Explain the concepts related to quality and quality in health services.
10, 16, 9
A
2. Describes the types of quality in health services and the factors affecting quality
10, 16, 9
A
3. Classifies the dimensions of quality in health services
10, 16, 9
A
4. Discuss the development of quality in health services.
10, 16, 9
A
5. Exemplify quality improvement activities in health services.
10, 16, 9
A
6. Explain quality circles and Deming cycle in health services.
10, 16, 9
A
7. Explains the restructuring of processes in health services
10, 16, 9
A
8. Use quality improvement techniques in health services
The concept of quality, quality in health services, factors affecting quality
Reading lecture notes
2
Dimensions of quality in health services, characteristics of health institutions as service enterprises
Reading lecture notes
3
The emergence and development of quality in hospitals, the concept and management of continuous quality improvement
Reading lecture notes
4
Necessary factors for the success of the quality management system in health services
Reading lecture notes
5
The role of committees in quality improvement and management in health care
Reading lecture notes
6
Quality circles in healthcare, Deming cycle
Reading lecture notes
7
Benchmarking in Healthcare
Reading lecture notes
8
Process renewal (Reengineering) in Healthcare Services within the framework of quality practices
Reading lecture notes
9
Outsourcing in Healthcare Services within the framework of quality practices and staff empowerment, business excellence model
Reading lecture notes
10
Techniques applied in quality improvement in health services 1
Reading lecture notes
11
Techniques applied in quality improvement in health services 2
Reading lecture notes
12
Techniques applied in quality improvement in health services 3
Reading lecture notes
13
Case study
Reading lecture notes
14
Case study
Reading lecture notes
Resources
Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Huriye Çatalca, 2003,
Sağlık Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon, Prof. Dr. Zekai Öztürk, Öğr. Gör. Gülhan Gök, 2021.
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
(S)he uses theoretical knowledge in health economics
X
2
(S)he analyses and interprets empirical studies in health economics.
X
3
(S)he proposes policies at both micro and macro level in the face of problems in health economics.
X
4
(S)he uses mathematical and statistical methods that are necessary for health economics.
X
5
(S)he uses at least one computer program utilized for analyses in health economics (SPSS, Eviews, STATA, R ve MATLAB).
X
6
(S)he has the management culture required to solve existing and potential problems encountered in practice.
X
7
(S)he develops both individual- and team-work based qualified projects.
X
8
(S)he develops (her) his awareness of lifetime learning, follows the developments in (her) his field and adopts a critical approach.
X
9
(S)he shares (her) his opinions and suggestions relying on quantitative and qualitative data with relevant parties (bureaucrats, experts, business people, bankers etc.) through a social conscience.
X
10
(S)he delivers (her) his opinions by making effective use of modern technologies and of at least one foreign language.
X
11
(S)he processes professional information in light of ethical values and social rights.
X
12
(S)he can contribute to health economics based on the proficiency (s)he obtained in the field.
