Course Detail
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| QUALITY APP. and MANA. in HEALTH SERVICES | SAYY1267360 | Spring Semester | 3+0 | 3 | 8 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Second Cycle (Master's Degree) |
| Course Type | Elective |
| Course Coordinator | Prof.Dr. Yeter USLU |
| Name of Lecturer(s) | Prof.Dr. Yeter USLU |
| Assistant(s) | Research Assistant Büşra SEVİM |
| Aim | To create quality awareness in health services and to provide quality management by giving techniques and applications used to improve the quality of health services. |
| Course Content | This course contains; The concept of quality, quality in health services, factors affecting quality,Dimensions of quality in health services, characteristics of health institutions as service enterprises,The emergence and development of quality in hospitals, the concept and management of continuous quality improvement,Necessary factors for the success of the quality management system in health services,The role of committees in quality improvement and management in health care,Quality circles in healthcare, Deming cycle,Benchmarking in Healthcare,Process renewal (Reengineering) in Healthcare Services within the framework of quality practices,Outsourcing in Healthcare Services within the framework of quality practices and staff empowerment, business excellence model,Techniques applied in quality improvement in health services 1,Techniques applied in quality improvement in health services 2,Techniques applied in quality improvement in health services 3,Case study,Case study. |
| Course Learning Outcomes | Teaching Methods | Assessment Methods |
| 1. Explain the concepts related to quality and quality in health services. | 10, 16, 9 | A |
| 2. Describes the types of quality in health services and the factors affecting quality | 10, 16, 9 | A |
| 3. Classifies the dimensions of quality in health services | 10, 16, 9 | A |
| 4. Discuss the development of quality in health services. | 10, 16, 9 | A |
| 5. Exemplify quality improvement activities in health services. | 10, 16, 9 | A |
| 6. Explain quality circles and Deming cycle in health services. | 10, 16, 9 | A |
| 7. Explains the restructuring of processes in health services | 10, 16, 9 | A |
| 8. Use quality improvement techniques in health services | 10, 16, 9 | A |
| 9. Explain statistical information. | 10, 16, 9 | A |
| 10. Discuss the results of the data. | 10, 16, 9 | A |
| Teaching Methods: | 10: Discussion Method, 16: Question - Answer Technique, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The concept of quality, quality in health services, factors affecting quality | Reading lecture notes |
| 2 | Dimensions of quality in health services, characteristics of health institutions as service enterprises | Reading lecture notes |
| 3 | The emergence and development of quality in hospitals, the concept and management of continuous quality improvement | Reading lecture notes |
| 4 | Necessary factors for the success of the quality management system in health services | Reading lecture notes |
| 5 | The role of committees in quality improvement and management in health care | Reading lecture notes |
| 6 | Quality circles in healthcare, Deming cycle | Reading lecture notes |
| 7 | Benchmarking in Healthcare | Reading lecture notes |
| 8 | Process renewal (Reengineering) in Healthcare Services within the framework of quality practices | Reading lecture notes |
| 9 | Outsourcing in Healthcare Services within the framework of quality practices and staff empowerment, business excellence model | Reading lecture notes |
| 10 | Techniques applied in quality improvement in health services 1 | Reading lecture notes |
| 11 | Techniques applied in quality improvement in health services 2 | Reading lecture notes |
| 12 | Techniques applied in quality improvement in health services 3 | Reading lecture notes |
| 13 | Case study | Reading lecture notes |
| 14 | Case study | Reading lecture notes |
| Resources |
| Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Huriye Çatalca, 2003, Sağlık Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon, Prof. Dr. Zekai Öztürk, Öğr. Gör. Gülhan Gök, 2021. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | 1. Improves upon and deepens the knowledge she/he gained at the health management undergraduate program to the level of an expert in the field. | ||||||
| 2 | 2. Comprehends and explains the interaction between health management and related disciplines. | ||||||
| 3 | 3. Has the ability to make use of and communicate with staff the theoretical and applied knowledge he/she gained in the field of health management. | ||||||
| 4 | 4. Analyzes, interprets and evaluates events by integrating theoretical and applied knowledge of health management with knowledge from other related disciplines. | ||||||
| 5 | 5. Analyzes problematic areas in the field of health management with scientific research methods and develops solutions. | ||||||
| 6 | 6. Independently carries out a project and makes decisions related to it when necessary. | ||||||
| 7 | 7. Takes part in identifying mission, vision, aims and goals as part of strategic planning of the institution for which he/she works. | ||||||
| 8 | 8. Provides new strategic solutions in complicated situations not foreseen in the field of health management. | ||||||
| 9 | 9. Since she/he internalized the principle of lifelong learning, she/he critically evaluates whether or not the information she/he gained in the field of health management is current, directs his/her learning and independently conducts advanced level studies. | ||||||
| 10 | 10. Shares his/her thoughts and suggestions about current developments in health management with the inner and outside stakeholders of the instituions she/he Works for verbally and in writing. | ||||||
| 11 | 11. Communicates verbally and in writing in a foreign language at least at the European Language Portfolio B2 General Level. | ||||||
| 12 | 12. Knows computer software at a sufficient level to do analysis related to his/her studies, and uses health information and communication technologies at an advanced level. | ||||||
| 13 | 13. Develops strategies regarding health management, makes plans and develops policies for applying these strategies, and performs periodical checks and corrections during the strategic management process. | ||||||
| 14 | 14. Contributes to international health policy projects as well as developing national health policies. | ||||||
| 15 | 15. Teaches and monitors the social, scientific, and ethical values at the stages of data collection, publication, and application in relation to health management. | ||||||
| 16 | 16. Applies the knowledge and skills she/he gained at the field of health management in interdisciplinary projects related to the field. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 50 | |
| Rate of Final Exam to Success | 50 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 3 | 42 | |||
| Guided Problem Solving | 14 | 4 | 56 | |||
| Resolution of Homework Problems and Submission as a Report | 1 | 8 | 8 | |||
| Term Project | 1 | 60 | 60 | |||
| Presentation of Project / Seminar | 1 | 5 | 5 | |||
| Quiz | 1 | 1 | 1 | |||
| Midterm Exam | 1 | 31 | 31 | |||
| General Exam | 1 | 32 | 32 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 235 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(235/30) | 8 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| QUALITY APP. and MANA. in HEALTH SERVICES | SAYY1267360 | Spring Semester | 3+0 | 3 | 8 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Second Cycle (Master's Degree) |
| Course Type | Elective |
| Course Coordinator | Prof.Dr. Yeter USLU |
| Name of Lecturer(s) | Prof.Dr. Yeter USLU |
| Assistant(s) | Research Assistant Büşra SEVİM |
| Aim | To create quality awareness in health services and to provide quality management by giving techniques and applications used to improve the quality of health services. |
| Course Content | This course contains; The concept of quality, quality in health services, factors affecting quality,Dimensions of quality in health services, characteristics of health institutions as service enterprises,The emergence and development of quality in hospitals, the concept and management of continuous quality improvement,Necessary factors for the success of the quality management system in health services,The role of committees in quality improvement and management in health care,Quality circles in healthcare, Deming cycle,Benchmarking in Healthcare,Process renewal (Reengineering) in Healthcare Services within the framework of quality practices,Outsourcing in Healthcare Services within the framework of quality practices and staff empowerment, business excellence model,Techniques applied in quality improvement in health services 1,Techniques applied in quality improvement in health services 2,Techniques applied in quality improvement in health services 3,Case study,Case study. |
| Course Learning Outcomes | Teaching Methods | Assessment Methods |
| 1. Explain the concepts related to quality and quality in health services. | 10, 16, 9 | A |
| 2. Describes the types of quality in health services and the factors affecting quality | 10, 16, 9 | A |
| 3. Classifies the dimensions of quality in health services | 10, 16, 9 | A |
| 4. Discuss the development of quality in health services. | 10, 16, 9 | A |
| 5. Exemplify quality improvement activities in health services. | 10, 16, 9 | A |
| 6. Explain quality circles and Deming cycle in health services. | 10, 16, 9 | A |
| 7. Explains the restructuring of processes in health services | 10, 16, 9 | A |
| 8. Use quality improvement techniques in health services | 10, 16, 9 | A |
| 9. Explain statistical information. | 10, 16, 9 | A |
| 10. Discuss the results of the data. | 10, 16, 9 | A |
| Teaching Methods: | 10: Discussion Method, 16: Question - Answer Technique, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The concept of quality, quality in health services, factors affecting quality | Reading lecture notes |
| 2 | Dimensions of quality in health services, characteristics of health institutions as service enterprises | Reading lecture notes |
| 3 | The emergence and development of quality in hospitals, the concept and management of continuous quality improvement | Reading lecture notes |
| 4 | Necessary factors for the success of the quality management system in health services | Reading lecture notes |
| 5 | The role of committees in quality improvement and management in health care | Reading lecture notes |
| 6 | Quality circles in healthcare, Deming cycle | Reading lecture notes |
| 7 | Benchmarking in Healthcare | Reading lecture notes |
| 8 | Process renewal (Reengineering) in Healthcare Services within the framework of quality practices | Reading lecture notes |
| 9 | Outsourcing in Healthcare Services within the framework of quality practices and staff empowerment, business excellence model | Reading lecture notes |
| 10 | Techniques applied in quality improvement in health services 1 | Reading lecture notes |
| 11 | Techniques applied in quality improvement in health services 2 | Reading lecture notes |
| 12 | Techniques applied in quality improvement in health services 3 | Reading lecture notes |
| 13 | Case study | Reading lecture notes |
| 14 | Case study | Reading lecture notes |
| Resources |
| Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Huriye Çatalca, 2003, Sağlık Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon, Prof. Dr. Zekai Öztürk, Öğr. Gör. Gülhan Gök, 2021. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | 1. Improves upon and deepens the knowledge she/he gained at the health management undergraduate program to the level of an expert in the field. | ||||||
| 2 | 2. Comprehends and explains the interaction between health management and related disciplines. | ||||||
| 3 | 3. Has the ability to make use of and communicate with staff the theoretical and applied knowledge he/she gained in the field of health management. | ||||||
| 4 | 4. Analyzes, interprets and evaluates events by integrating theoretical and applied knowledge of health management with knowledge from other related disciplines. | ||||||
| 5 | 5. Analyzes problematic areas in the field of health management with scientific research methods and develops solutions. | ||||||
| 6 | 6. Independently carries out a project and makes decisions related to it when necessary. | ||||||
| 7 | 7. Takes part in identifying mission, vision, aims and goals as part of strategic planning of the institution for which he/she works. | ||||||
| 8 | 8. Provides new strategic solutions in complicated situations not foreseen in the field of health management. | ||||||
| 9 | 9. Since she/he internalized the principle of lifelong learning, she/he critically evaluates whether or not the information she/he gained in the field of health management is current, directs his/her learning and independently conducts advanced level studies. | ||||||
| 10 | 10. Shares his/her thoughts and suggestions about current developments in health management with the inner and outside stakeholders of the instituions she/he Works for verbally and in writing. | ||||||
| 11 | 11. Communicates verbally and in writing in a foreign language at least at the European Language Portfolio B2 General Level. | ||||||
| 12 | 12. Knows computer software at a sufficient level to do analysis related to his/her studies, and uses health information and communication technologies at an advanced level. | ||||||
| 13 | 13. Develops strategies regarding health management, makes plans and develops policies for applying these strategies, and performs periodical checks and corrections during the strategic management process. | ||||||
| 14 | 14. Contributes to international health policy projects as well as developing national health policies. | ||||||
| 15 | 15. Teaches and monitors the social, scientific, and ethical values at the stages of data collection, publication, and application in relation to health management. | ||||||
| 16 | 16. Applies the knowledge and skills she/he gained at the field of health management in interdisciplinary projects related to the field. | ||||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 50 | |
| Rate of Final Exam to Success | 50 | |
| Total | 100 | |