Course Detail
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| QUALITY MANAGEMENT in HEALTH | TDS1225600 | Spring Semester | 2+0 | 2 | 2 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Elective |
| Course Coordinator | Lect. Salih ONARAN |
| Name of Lecturer(s) | Lect. Eceberil ÖZTÜRK |
| Assistant(s) | |
| Aim | To provide insight in the light of patient and employee safety principles about quality processes and practices in Türkiye Healthcare System. |
| Course Content | This course contains; The Importance and Necessity of Quality in Health Services,Basic Concepts Related to Health Quality Management,Characteristics of Quality Management in Health Services,Measurement of Quality in Health Services,Tools and Techniques Used in Quality Improvement,Medical Errors and Causes,Medical Errors Reporting and Management,Patient Safety,Prevention and Control of Hospital Infections,Medication Errors and Prevention Strategies,Prevention of Errors in Invasive / Noninvasive Initiatives,Prevention of Communication Errrors,Patient Falls and Prevention Strategies,Employee Safety. |
| Course Learning Outcomes | Teaching Methods | Assessment Methods |
| 1. Explains the importance, necessity, and characteristics of quality management in health services. | 10, 13, 16, 9 | A |
| 2. Defines the basic concepts related to health quality management and techniques used in quality improvement | 10, 13, 16, 9 | A |
| 3. Interprets the current approaches related to patient and employee safety. | 10, 13, 16, 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 16: Question - Answer Technique, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The Importance and Necessity of Quality in Health Services | Reviewing of search results on Google with '' Malpractice '' and '' Medical Error '' keywords |
| 2 | Basic Concepts Related to Health Quality Management | Reading the first source from 12th page to 26th page. |
| 3 | Characteristics of Quality Management in Health Services | Reading second source |
| 4 | Measurement of Quality in Health Services | Reading the first source from 84th page to 89th page. |
| 5 | Tools and Techniques Used in Quality Improvement | '' What are the processes you think you need to improve in your practice areas? '' Answering the discussion question |
| 6 | Medical Errors and Causes | ''Noorder Drug Administration Culture'' Analyzing the case study |
| 7 | Medical Errors Reporting and Management | ''Don't Report, Fired from Work'' Analyzing case study |
| 8 | Patient Safety | ''Verbal Order'' Analyzing case study |
| 9 | Prevention and Control of Hospital Infections | Reading fourth source from 237th page to 311th page |
| 10 | Medication Errors and Prevention Strategies | 'It can be used if the effect of medicine is passed'' Analyzing case study |
| 11 | Prevention of Errors in Invasive / Noninvasive Initiatives | Reading third source from 62th page to 82th page. |
| 12 | Prevention of Communication Errrors | '' What can be done to improve communication management in health services? '' Answering the discussion question |
| 13 | Patient Falls and Prevention Strategies | Reading third source from 83th page to 95th page |
| 14 | Employee Safety | ''The Price of Carelessness'' Analyzing case study |
| Resources |
| 1. Ekici, D. (2013). Total Quality Management in Health Services. Ankara: Sim Publishing. 2. Sergeant MF, Gemici E. (2013). Total Quality Management in Health Sector. Journal of Academic Social Research, 1 (1): 238-257. 3. Alcan, Z., Tekin, DE., Civil, SÖ. (2012). Patient Safety The Role of the Nurse in Unexpected Events, Istanbul: Nobel Publishing. 4. Alcan, Z., Aksoy, A., Civil, B., Tekin, DE, Ekim, R., Civil, SÖ, Doğar, T., Çakar, V. (2010). Hospital Processes in the Light of Nursing Services. Istanbul: Nobel Publishing. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | The student professionally assesses and applies the information obtained from foundational theoretical and practical courses supported by textbooks containing current information, practical tools, and other resources in the field of Medical Documentation and Secretarial Services. | X | |||||
| 2 | The student acts in accordance with societal, scientific, cultural, and ethical values in the stages of collecting, interpreting, implementing, and announcing results related to the field of Medical Documentation and Secretarial Services. | X | |||||
| 3 | The student informs relevant individuals and institutions using the foundational knowledge and skills acquired in the field of Medical Documentation and Secretarial Services, and communicates their thoughts and solution proposals for problems both in written and oral form. | X | |||||
| 4 | The student independently carries out a given task using the foundational knowledge they have acquired in the field of Medical Documentation and Secretarial Services. When faced with unforeseen situations in their field, they generate solutions by applying their foundational knowledge. | X | |||||
| 5 | The student, as part of a team, participates in addressing and solving complex problems encountered in practical applications related to the field of Medical Documentation and Secretarial Services. They act in accordance with quality management and processes, taking on individual responsibilities when necessary. | X | |||||
| 6 | The student, as an active team member in practical applications related to the field of Medical Documentation and Secretarial Services, takes on responsibilities in collaborating with other healthcare disciplines. | X | |||||
| 7 | The student has a lifelong learning consciousness. | X | |||||
| 8 | The student critically evaluates the foundational knowledge and skills acquired in the field of Medical Documentation and Secretarial Services; identifies learning needs and directs their learning. | X | |||||
| 9 | The student monitors the information about his field and communicates with his colleagues by using a foreign language at least at the European Language Portfolio A2 level. | X | |||||
| 10 | The student uses information and communication technologies along with computer software, at least at the basic level of the European Computer Driving License, required by the field of Medical Documentation and Secretarial Services. | X | |||||
| 11 | The student establishes effective communication with colleagues, patients, their families, physicians, and other healthcare professionals. | X | |||||
| 12 | The student has sufficient consciousness about individual and public health, environmental protection and work safety issues. | X | |||||
| 13 | The student acts in accordance with laws, regulations, legislations and professional ethics related to individual duties, rights and responsibilities. | X | |||||
| 14 | The student contributes to the stages of data collection, interpretation, implementation and announcing the results related to his field of study in accordance with social, scientific, cultural and ethical values. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 0 | 0 | 0 | |||
| Resolution of Homework Problems and Submission as a Report | 0 | 0 | 0 | |||
| Term Project | 14 | 1 | 14 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 6 | 6 | |||
| General Exam | 1 | 12 | 12 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 60 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(60/30) | 2 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| QUALITY MANAGEMENT in HEALTH | TDS1225600 | Spring Semester | 2+0 | 2 | 2 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Elective |
| Course Coordinator | Lect. Salih ONARAN |
| Name of Lecturer(s) | Lect. Eceberil ÖZTÜRK |
| Assistant(s) | |
| Aim | To provide insight in the light of patient and employee safety principles about quality processes and practices in Türkiye Healthcare System. |
| Course Content | This course contains; The Importance and Necessity of Quality in Health Services,Basic Concepts Related to Health Quality Management,Characteristics of Quality Management in Health Services,Measurement of Quality in Health Services,Tools and Techniques Used in Quality Improvement,Medical Errors and Causes,Medical Errors Reporting and Management,Patient Safety,Prevention and Control of Hospital Infections,Medication Errors and Prevention Strategies,Prevention of Errors in Invasive / Noninvasive Initiatives,Prevention of Communication Errrors,Patient Falls and Prevention Strategies,Employee Safety. |
| Course Learning Outcomes | Teaching Methods | Assessment Methods |
| 1. Explains the importance, necessity, and characteristics of quality management in health services. | 10, 13, 16, 9 | A |
| 2. Defines the basic concepts related to health quality management and techniques used in quality improvement | 10, 13, 16, 9 | A |
| 3. Interprets the current approaches related to patient and employee safety. | 10, 13, 16, 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 16: Question - Answer Technique, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The Importance and Necessity of Quality in Health Services | Reviewing of search results on Google with '' Malpractice '' and '' Medical Error '' keywords |
| 2 | Basic Concepts Related to Health Quality Management | Reading the first source from 12th page to 26th page. |
| 3 | Characteristics of Quality Management in Health Services | Reading second source |
| 4 | Measurement of Quality in Health Services | Reading the first source from 84th page to 89th page. |
| 5 | Tools and Techniques Used in Quality Improvement | '' What are the processes you think you need to improve in your practice areas? '' Answering the discussion question |
| 6 | Medical Errors and Causes | ''Noorder Drug Administration Culture'' Analyzing the case study |
| 7 | Medical Errors Reporting and Management | ''Don't Report, Fired from Work'' Analyzing case study |
| 8 | Patient Safety | ''Verbal Order'' Analyzing case study |
| 9 | Prevention and Control of Hospital Infections | Reading fourth source from 237th page to 311th page |
| 10 | Medication Errors and Prevention Strategies | 'It can be used if the effect of medicine is passed'' Analyzing case study |
| 11 | Prevention of Errors in Invasive / Noninvasive Initiatives | Reading third source from 62th page to 82th page. |
| 12 | Prevention of Communication Errrors | '' What can be done to improve communication management in health services? '' Answering the discussion question |
| 13 | Patient Falls and Prevention Strategies | Reading third source from 83th page to 95th page |
| 14 | Employee Safety | ''The Price of Carelessness'' Analyzing case study |
| Resources |
| 1. Ekici, D. (2013). Total Quality Management in Health Services. Ankara: Sim Publishing. 2. Sergeant MF, Gemici E. (2013). Total Quality Management in Health Sector. Journal of Academic Social Research, 1 (1): 238-257. 3. Alcan, Z., Tekin, DE., Civil, SÖ. (2012). Patient Safety The Role of the Nurse in Unexpected Events, Istanbul: Nobel Publishing. 4. Alcan, Z., Aksoy, A., Civil, B., Tekin, DE, Ekim, R., Civil, SÖ, Doğar, T., Çakar, V. (2010). Hospital Processes in the Light of Nursing Services. Istanbul: Nobel Publishing. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | The student professionally assesses and applies the information obtained from foundational theoretical and practical courses supported by textbooks containing current information, practical tools, and other resources in the field of Medical Documentation and Secretarial Services. | X | |||||
| 2 | The student acts in accordance with societal, scientific, cultural, and ethical values in the stages of collecting, interpreting, implementing, and announcing results related to the field of Medical Documentation and Secretarial Services. | X | |||||
| 3 | The student informs relevant individuals and institutions using the foundational knowledge and skills acquired in the field of Medical Documentation and Secretarial Services, and communicates their thoughts and solution proposals for problems both in written and oral form. | X | |||||
| 4 | The student independently carries out a given task using the foundational knowledge they have acquired in the field of Medical Documentation and Secretarial Services. When faced with unforeseen situations in their field, they generate solutions by applying their foundational knowledge. | X | |||||
| 5 | The student, as part of a team, participates in addressing and solving complex problems encountered in practical applications related to the field of Medical Documentation and Secretarial Services. They act in accordance with quality management and processes, taking on individual responsibilities when necessary. | X | |||||
| 6 | The student, as an active team member in practical applications related to the field of Medical Documentation and Secretarial Services, takes on responsibilities in collaborating with other healthcare disciplines. | X | |||||
| 7 | The student has a lifelong learning consciousness. | X | |||||
| 8 | The student critically evaluates the foundational knowledge and skills acquired in the field of Medical Documentation and Secretarial Services; identifies learning needs and directs their learning. | X | |||||
| 9 | The student monitors the information about his field and communicates with his colleagues by using a foreign language at least at the European Language Portfolio A2 level. | X | |||||
| 10 | The student uses information and communication technologies along with computer software, at least at the basic level of the European Computer Driving License, required by the field of Medical Documentation and Secretarial Services. | X | |||||
| 11 | The student establishes effective communication with colleagues, patients, their families, physicians, and other healthcare professionals. | X | |||||
| 12 | The student has sufficient consciousness about individual and public health, environmental protection and work safety issues. | X | |||||
| 13 | The student acts in accordance with laws, regulations, legislations and professional ethics related to individual duties, rights and responsibilities. | X | |||||
| 14 | The student contributes to the stages of data collection, interpretation, implementation and announcing the results related to his field of study in accordance with social, scientific, cultural and ethical values. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |