Course Detail
Course Detail
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | YBES1115000 | Fall Semester | 2+0 | 2 | 2 |
| Course Program | Çarşamba 12:00-12:45 Çarşamba 12:45-13:30 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Elective |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Lect.Dr. Sena ÖZŞİRİN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Course Learning Outcomes | Teaching Methods | Assessment Methods |
| 1. Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A, C |
| 2. Explains communication principles used in special situations. | 10, 13, 16, 9 | A, C |
| 3. Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A, C, E |
| 4. Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A, C |
| 5. Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A, C, E |
| 6. Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A, C |
| 7. Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A, C |
| 8. Explains the methods to be used in stress management. | 9 | A, C |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, C: Multiple-Choice Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1- Hasta ve doktor iletişimi : hekimler ve hastanın bakımını üstlenen herkes için iletişim becerileri / Thomas Gordon; yazar: W. Sterling Edwards ; çeviri: Okşan Aytolu |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PY-1. Beslenme ve Diyetetik alanında temel bilgiye sahiptir. | X | |||||
| 2 | PY-2. Mesleki bilgi ve becerilerini, bireysel ve toplumsal düzeyde sağlığın geliştirilmesi, hastalıkların önlenmesi ve tedavisi için kullanır. | X | |||||
| 3 | PY-3. Birey, aile ve topluma beslenme ve diyetetik alanında eğitim verir, danışmanlık yapar. | X | |||||
| 4 | PY-4. Toplu beslenme sistemlerinde etkili bilgi ve beceri kazanarak, menü planlama, üretim, hijyen ve besin güvenliği gibi süreçleri yönetir. | ||||||
| 5 | PY-5. Bilgi birikimini kullanarak alanına ilişkin çalışmaları bağımsız olarak yürütür, sağlık ekibi ve diğer disiplinler ile işbirliği içinde araştırma, proje ve etkinliklerde rol alır. | X | |||||
| 6 | PY-6. Mesleğini bilimsel araştırmalar, kanıtlar, gelişen teknoloji, güncel literatür ve sağlık politikaları doğrultusunda yürütür. | X | |||||
| 7 | PY-7. Mesleki uygulamalarını etik ilke ve standartlar doğrultusunda gerçekleştirir. Davranışı ile meslektaşlarına ve topluma örnek olur. | X | |||||
| 8 | PY-8. En az bir yabancı dili kullanarak alanına ilişkin uluslararası literatüre ulaşır, değerlendirir ve mesleki gelişim için kullanır. | X | |||||
| 9 | PY-9. Beslenme ve Diyetetik alanında eleştirel düşünme, sorun çözme ve karar verme becerilerini kullanır. | X | |||||
| 10 | PY-10. Mesleki alanda yazılı ve sözlü etkili iletişim kurar. | X | |||||
| 11 | PY-11. Mesleğin gerektirdiği genel kültür bilgisine sahiptir. | X | |||||
| 12 | PY-12. Yaşam boyu öğrenmeye ilişkin olumlu tutum geliştirir ve davranışa dönüştürür. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 2 | 5 | 10 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 9 | 9 | |||
| General Exam | 1 | 13 | 13 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 74 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(74/30) | 2 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | YBES1115000 | Fall Semester | 2+0 | 2 | 2 |
| Course Program | Çarşamba 12:00-12:45 Çarşamba 12:45-13:30 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Elective |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Lect.Dr. Sena ÖZŞİRİN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Course Learning Outcomes | Teaching Methods | Assessment Methods |
| 1. Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A, C |
| 2. Explains communication principles used in special situations. | 10, 13, 16, 9 | A, C |
| 3. Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A, C, E |
| 4. Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A, C |
| 5. Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A, C, E |
| 6. Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A, C |
| 7. Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A, C |
| 8. Explains the methods to be used in stress management. | 9 | A, C |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, C: Multiple-Choice Exam, E: Homework |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1- Hasta ve doktor iletişimi : hekimler ve hastanın bakımını üstlenen herkes için iletişim becerileri / Thomas Gordon; yazar: W. Sterling Edwards ; çeviri: Okşan Aytolu |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PY-1. Beslenme ve Diyetetik alanında temel bilgiye sahiptir. | X | |||||
| 2 | PY-2. Mesleki bilgi ve becerilerini, bireysel ve toplumsal düzeyde sağlığın geliştirilmesi, hastalıkların önlenmesi ve tedavisi için kullanır. | X | |||||
| 3 | PY-3. Birey, aile ve topluma beslenme ve diyetetik alanında eğitim verir, danışmanlık yapar. | X | |||||
| 4 | PY-4. Toplu beslenme sistemlerinde etkili bilgi ve beceri kazanarak, menü planlama, üretim, hijyen ve besin güvenliği gibi süreçleri yönetir. | ||||||
| 5 | PY-5. Bilgi birikimini kullanarak alanına ilişkin çalışmaları bağımsız olarak yürütür, sağlık ekibi ve diğer disiplinler ile işbirliği içinde araştırma, proje ve etkinliklerde rol alır. | X | |||||
| 6 | PY-6. Mesleğini bilimsel araştırmalar, kanıtlar, gelişen teknoloji, güncel literatür ve sağlık politikaları doğrultusunda yürütür. | X | |||||
| 7 | PY-7. Mesleki uygulamalarını etik ilke ve standartlar doğrultusunda gerçekleştirir. Davranışı ile meslektaşlarına ve topluma örnek olur. | X | |||||
| 8 | PY-8. En az bir yabancı dili kullanarak alanına ilişkin uluslararası literatüre ulaşır, değerlendirir ve mesleki gelişim için kullanır. | X | |||||
| 9 | PY-9. Beslenme ve Diyetetik alanında eleştirel düşünme, sorun çözme ve karar verme becerilerini kullanır. | X | |||||
| 10 | PY-10. Mesleki alanda yazılı ve sözlü etkili iletişim kurar. | X | |||||
| 11 | PY-11. Mesleğin gerektirdiği genel kültür bilgisine sahiptir. | X | |||||
| 12 | PY-12. Yaşam boyu öğrenmeye ilişkin olumlu tutum geliştirir ve davranışa dönüştürür. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |