Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| INTERVIEW and COMMUNICATION SKILLS in SOCIAL WORK | SHZ3212356 | Spring Semester | 3+0 | 3 | 4 |
| Course Program | Pazartesi 11:00-11:45 Pazartesi 12:00-12:45 Pazartesi 12:45-13:30 Salı 17:30-18:15 Salı 18:30-19:15 Salı 19:30-20:15 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Sayra LOTFİ |
| Name of Lecturer(s) | Assist.Prof. Sayra LOTFİ |
| Assistant(s) | |
| Aim | Evaluating and using essential social work interview, principles and techniques in social work practice. |
| Course Content | This course contains; The definition of interviews, features,The elements of the interview,The stages of the interview,Interview / Interview of the Termination Phase,Interview in social work principles and techniques,Animation / Role-Playing,Interview reports, importance, types,Calls / Questioning Skills in Interview,Logging and reporting,Calls And Reporting Process by the Social Service / Case Studies,Interview with different groups -With children -With young -With the elderly -With disabilities,Interviewing with Reluctance / Involuntary / Difficult Applicants,Listen to the interview techniques,Animation / Role Playing. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Uses record keeping and report writing skills in professional interviews. | 10, 15, 16, 19, 4, 6, 9 | A, C |
| Explains the basic principles and techniques of effective communication in social work. | ||
| Applies active listening, empathy and open-ended questioning skills during interview processes. | ||
| Communicates effectively with different client groups using professional interview techniques. | ||
| Uses oral and written communication skills with ethical and cultural sensitivity in the context of social work. |
| Teaching Methods: | 10: Discussion Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 4: Inquiry-Based Learning, 6: Experiential Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, C: Multiple-Choice Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The definition of interviews, features | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 2 | The elements of the interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 3 | The stages of the interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 4 | Interview / Interview of the Termination Phase | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 5 | Interview in social work principles and techniques | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 6 | Animation / Role-Playing | |
| 7 | Interview reports, importance, types | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 8 | Calls / Questioning Skills in Interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 9 | Logging and reporting | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 10 | Calls And Reporting Process by the Social Service / Case Studies | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 11 | Interview with different groups -With children -With young -With the elderly -With disabilities | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 12 | Interviewing with Reluctance / Involuntary / Difficult Applicants | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 13 | Listen to the interview techniques | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 14 | Animation / Role Playing |
| Resources |
| -Alfred Kadushin, Çeviri: Özlem Karakuş-Yalçın Özdemir: Sosyal Hizmet Görüşme Teknikleri-Nika Yayınevi, Ankara |
| -Veli Duyan: Sosyal Hizmet Temelleri Yaklaşımları Müdahale Yöntemleri, Sosyal Hizmet Uzmanları Derneği Yayını -Gönül Erkan: Sosyal Hizmette Mülakat, Şafak Matbaacılık. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Has knowledge of theories, approaches, models, human rights, social problems, research methods and techniques and application areas related to social work discipline. | ||||||
| 2 | PQ-2. Has basic knowledge about realizing evidence-based social work interventions for counselee with different characteristics at individual, family, group and community level. | X | |||||
| 3 | PQ-3. Has knowledge of management and management processes, project design and project management. | ||||||
| 4 | PQ-4. Has knowledge of professional ethics, principles and values. | X | |||||
| 5 | PQ-5. Has the ability to realize evidence-based social work practice at generalist level with counselee groups. | ||||||
| 6 | PQ-6. To be able to communicate verbally and in writing, to think critically, to analyze and synthesize, to use relevant information technologies and other technologies in the context of social work practice. | ||||||
| 7 | PQ-7. Demonstrate the ability to carry out social work interventions for counselee systems at the individual, family, group and community levels and to report and record these interventions. | ||||||
| 8 | PQ-8. Recognize the positive value of difference and have the ability to practice on the basis of similarities and differences. | ||||||
| 9 | PQ-9. To be able to conduct research using contemporary management knowledge and techniques, to utilize and interpret the results of research, to fulfill managerial duties, to provide cooperation and coordination between institutions and to develop joint services. | ||||||
| 10 | PQ-10. It acts as an expert who conducts social work intervention independently, takes responsibility for solving the problems encountered in practice individually and as a team member, and provides professional guidance and counseling to social work students and new graduates. | X | |||||
| 11 | PQ- 11.Evaluates the knowledge, skills and professional foreign language acquired in the field with a critical approach and develops a positive attitude towards lifelong learning. | ||||||
| 12 | PQ-12. The student works as an expert who shares his/her thoughts and solution proposals in the fields of social work with different people and institutions by supporting them with quantitative and qualitative data, organizes and implements projects and activities with the awareness of social responsibility, and also monitors and evaluates the developments in the agenda of society and the world. | ||||||
| 13 | PQ-13. Determines the duties, authorities, rights and responsibilities related to the social work profession and acts in accordance with the legislation, professional ethical principles and standards. | ||||||
| 14 | PQ-14. Uses conceptual frameworks and perspectives, theoretical approaches and models that guide the implementation of each intervention level of social work by adopting social justice and rights-based approach. | X | |||||
| 15 | PQ-15. Adopts the knowledge, skills, values and attitudes of social work as a science and profession, and the understanding of being a model for society and lifelong learning. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 3 | 42 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 0 | 0 | 0 | |||
| Term Project | 14 | 2 | 28 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 10 | 10 | |||
| General Exam | 1 | 20 | 20 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 114 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(114/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| INTERVIEW and COMMUNICATION SKILLS in SOCIAL WORK | SHZ3212356 | Spring Semester | 3+0 | 3 | 4 |
| Course Program | Pazartesi 11:00-11:45 Pazartesi 12:00-12:45 Pazartesi 12:45-13:30 Salı 17:30-18:15 Salı 18:30-19:15 Salı 19:30-20:15 |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Required |
| Course Coordinator | Assist.Prof. Sayra LOTFİ |
| Name of Lecturer(s) | Assist.Prof. Sayra LOTFİ |
| Assistant(s) | |
| Aim | Evaluating and using essential social work interview, principles and techniques in social work practice. |
| Course Content | This course contains; The definition of interviews, features,The elements of the interview,The stages of the interview,Interview / Interview of the Termination Phase,Interview in social work principles and techniques,Animation / Role-Playing,Interview reports, importance, types,Calls / Questioning Skills in Interview,Logging and reporting,Calls And Reporting Process by the Social Service / Case Studies,Interview with different groups -With children -With young -With the elderly -With disabilities,Interviewing with Reluctance / Involuntary / Difficult Applicants,Listen to the interview techniques,Animation / Role Playing. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Uses record keeping and report writing skills in professional interviews. | 10, 15, 16, 19, 4, 6, 9 | A, C |
| Explains the basic principles and techniques of effective communication in social work. | ||
| Applies active listening, empathy and open-ended questioning skills during interview processes. | ||
| Communicates effectively with different client groups using professional interview techniques. | ||
| Uses oral and written communication skills with ethical and cultural sensitivity in the context of social work. |
| Teaching Methods: | 10: Discussion Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 19: Brainstorming Technique, 4: Inquiry-Based Learning, 6: Experiential Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam, C: Multiple-Choice Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | The definition of interviews, features | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 2 | The elements of the interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 3 | The stages of the interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 4 | Interview / Interview of the Termination Phase | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 5 | Interview in social work principles and techniques | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 6 | Animation / Role-Playing | |
| 7 | Interview reports, importance, types | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 8 | Calls / Questioning Skills in Interview | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 9 | Logging and reporting | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 10 | Calls And Reporting Process by the Social Service / Case Studies | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 11 | Interview with different groups -With children -With young -With the elderly -With disabilities | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 12 | Interviewing with Reluctance / Involuntary / Difficult Applicants | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 13 | Listen to the interview techniques | Examination of textbooks, practice and academic studies with basic and up-to-date information on social work. |
| 14 | Animation / Role Playing |
| Resources |
| -Alfred Kadushin, Çeviri: Özlem Karakuş-Yalçın Özdemir: Sosyal Hizmet Görüşme Teknikleri-Nika Yayınevi, Ankara |
| -Veli Duyan: Sosyal Hizmet Temelleri Yaklaşımları Müdahale Yöntemleri, Sosyal Hizmet Uzmanları Derneği Yayını -Gönül Erkan: Sosyal Hizmette Mülakat, Şafak Matbaacılık. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Has knowledge of theories, approaches, models, human rights, social problems, research methods and techniques and application areas related to social work discipline. | ||||||
| 2 | PQ-2. Has basic knowledge about realizing evidence-based social work interventions for counselee with different characteristics at individual, family, group and community level. | X | |||||
| 3 | PQ-3. Has knowledge of management and management processes, project design and project management. | ||||||
| 4 | PQ-4. Has knowledge of professional ethics, principles and values. | X | |||||
| 5 | PQ-5. Has the ability to realize evidence-based social work practice at generalist level with counselee groups. | ||||||
| 6 | PQ-6. To be able to communicate verbally and in writing, to think critically, to analyze and synthesize, to use relevant information technologies and other technologies in the context of social work practice. | ||||||
| 7 | PQ-7. Demonstrate the ability to carry out social work interventions for counselee systems at the individual, family, group and community levels and to report and record these interventions. | ||||||
| 8 | PQ-8. Recognize the positive value of difference and have the ability to practice on the basis of similarities and differences. | ||||||
| 9 | PQ-9. To be able to conduct research using contemporary management knowledge and techniques, to utilize and interpret the results of research, to fulfill managerial duties, to provide cooperation and coordination between institutions and to develop joint services. | ||||||
| 10 | PQ-10. It acts as an expert who conducts social work intervention independently, takes responsibility for solving the problems encountered in practice individually and as a team member, and provides professional guidance and counseling to social work students and new graduates. | X | |||||
| 11 | PQ- 11.Evaluates the knowledge, skills and professional foreign language acquired in the field with a critical approach and develops a positive attitude towards lifelong learning. | ||||||
| 12 | PQ-12. The student works as an expert who shares his/her thoughts and solution proposals in the fields of social work with different people and institutions by supporting them with quantitative and qualitative data, organizes and implements projects and activities with the awareness of social responsibility, and also monitors and evaluates the developments in the agenda of society and the world. | ||||||
| 13 | PQ-13. Determines the duties, authorities, rights and responsibilities related to the social work profession and acts in accordance with the legislation, professional ethical principles and standards. | ||||||
| 14 | PQ-14. Uses conceptual frameworks and perspectives, theoretical approaches and models that guide the implementation of each intervention level of social work by adopting social justice and rights-based approach. | X | |||||
| 15 | PQ-15. Adopts the knowledge, skills, values and attitudes of social work as a science and profession, and the understanding of being a model for society and lifelong learning. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |