Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| TOTAL QUALITY MANAGEMENT | - | Fall Semester | 2+0 | 2 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Elective |
| Course Coordinator | Lect. Ceyda SARI |
| Name of Lecturer(s) | Assist.Prof. Serap TEPE |
| Assistant(s) | |
| Aim | The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector. |
| Course Content | This course contains; Concepts of quality; Core values and paradigms for TQM,Management and the historical Development of Total Quality Management,Quality Control, Quality Assurance and Total Quality Management, Customer Satisfaction, Retention, and Loyalty,ISO 9000 Quality Management System,Accreditation, Calibration and EFQM Modell,Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards,Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking),9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ),Quality Control Circle and Features of Quality Circle,Statistical Quality Control Methods,TQM İmplementation : Planning process,TQM İmplementation : Quality Planning Techniques,TQM İmplementation : Quality Planning Techniques. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1. Will be able to learn the historical development of quality and total quality management. | 16, 9 | A |
| 1.1. Defines Quality and Total Quality Management. | ||
| 1.2. Knows Quality Gurus. | ||
| 1.3. Explains the historical development of quality. | ||
| 2. will be able to explain Total Quality Management and its elements. | 16, 9 | A |
| 2.1. Distinguishes the concepts of Strategy, Mission, Vision and Values. | ||
| 3. Will be able to explain the concepts of Accreditation-Calibration and will be able to recognize the Turkish Accreditation Agency (TÜRKAK). | 16, 9 | A |
| 3.1. Knows the benefits of the general qualifications of accreditation and the basic elements of the process. | ||
| 3.2. Recognizes the European Accreditation Union and the International Accreditation Forum. | ||
| 3.3. Knows the advantages of calibrating. | ||
| 3.4. Knows the establishment and duties of the Turkish Accreditation Agency. | ||
| 4. Will be able to know the Excellence Model, EFQM Excellence Model, the purpose of the establishment of the Turkish Quality Department and Quality Awards in Turkey. | 14, 16, 4, 9 | A |
| 4.1. Explains the Excellence Model and knows the Deming Quality Award. | ||
| 4.2. Explains the EFQM Excellence Model. | ||
| 4.3. Has an opinion on The Quality Department of Turkey (Kalder the purpose and the purpose of the establishment. | ||
| 5. Will be able to know the steps of Total Quality Management Application and to distinguish between standard definition, types and standardization concepts. | 14, 18, 9 | A |
| 5.1. Defines the ISO Quality Management System. | ||
| 5.2. Knows the benefits of standardization. | ||
| 6. will be able to explain Quality Control Circles. | 13, 18, 19, 4, 9 | A |
| 6.1. Defines Quality Circles and Knows the History and Objectives of Quality Circles. | ||
| 6.2. Explains the Organization Steps and the Functioning of Quality Circles. | ||
| 7. Will be able to use the Techniques Used in Quality Control Circles in Problem Solving. | 12, 13, 14, 18, 19, 9 | A |
| 7.1. Applies the process Flow Diagram and Cause-and-Effect Diagram. | ||
| 7.2. Implements other Statistical Quality Control Methods. |
| Teaching Methods: | 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 16: Question - Answer Technique, 18: Micro Teaching Technique, 19: Brainstorming Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Concepts of quality; Core values and paradigms for TQM | |
| 2 | Management and the historical Development of Total Quality Management | |
| 3 | Quality Control, Quality Assurance and Total Quality Management | |
| 3 | Customer Satisfaction, Retention, and Loyalty | |
| 5 | ISO 9000 Quality Management System | |
| 6 | Accreditation, Calibration and EFQM Modell | |
| 7 | Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards | |
| 8 | Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking) | |
| 9 | 9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ) | |
| 10 | Quality Control Circle and Features of Quality Circle | |
| 11 | Statistical Quality Control Methods | |
| 12 | TQM İmplementation : Planning process | |
| 13 | TQM İmplementation : Quality Planning Techniques | |
| 14 | TQM İmplementation : Quality Planning Techniques |
| Resources |
| Textbook has given. |
| Quality Management for Organizational Excellence, David L. Goetsch, Stanley B. Davis, Nobel Akademik, 2016 |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Understands the basic knowledge, concepts and current theories in the field of international logistics and supply chain management (analysis of logistics systems, purchasing, production, inventory management, warehouse and transportation management, sales and distribution, strategic partnerships, risk management, customer service, etc.). | ||||||
| 2 | Understands the major players, conditions and dynamics in the international logistics and local logistics environment. | ||||||
| 3 | Have basic theoretical and applied knowledge in fields such as General Business, General Economics, Law, Mathematics, Accounting, Statistics and Foreign Trade. | ||||||
| 4 | Knows Modern Logistics activities and basic legislation on these issues. | ||||||
| 5 | Develops effective logistics and supply chain strategies using appropriate theory, tools and methods. | X | |||||
| 6 | Evaluates the legal framework shaping international logistics activities and the compliance of its activities with national and international legislation and laws. | ||||||
| 7 | Critically evaluates logistics and supply chain management and practices. | X | |||||
| 8 | Interprets the classical and current theories used in the field of logistics and supply chain, taking into account the developments, changes and trends in the sector. | X | |||||
| 9 | Takes part in relevant communication networks to keep his/her personal and professional competence up to date. | X | |||||
| 10 | Develops solutions to problems that may be encountered by using basic and current technical knowledge about logistics. | X | |||||
| 11 | Determine personal learning needs and develop a positive attitude towards lifelong learning. | X | |||||
| 12 | Learns to learn by developing the skills of accessing logistics-related information, selecting, understanding, interpreting and using what is useful. | ||||||
| 13 | Communicates effectively verbally and in writing with people from inside and outside the organization from different cultures. | ||||||
| 14 | Communicates verbally and in writing with colleagues on logistics issues in Turkish and English at the required level. | ||||||
| 15 | Analyzes businesses from a managerial perspective. | X | |||||
| 16 | Develops a versatile perspective on problems by synthesizing different ideas thanks to the applied training she/he received in the field of logistics. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 0 | 25 | 0 | |||
| Resolution of Homework Problems and Submission as a Report | 1 | 20 | 20 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 1 | 10 | 10 | |||
| Quiz | 1 | 1 | 1 | |||
| Midterm Exam | 1 | 20 | 20 | |||
| General Exam | 1 | 30 | 30 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 109 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(109/30) | 4 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| TOTAL QUALITY MANAGEMENT | - | Fall Semester | 2+0 | 2 | 4 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | Short Cycle (Associate's Degree) |
| Course Type | Elective |
| Course Coordinator | Lect. Ceyda SARI |
| Name of Lecturer(s) | Assist.Prof. Serap TEPE |
| Assistant(s) | |
| Aim | The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector. |
| Course Content | This course contains; Concepts of quality; Core values and paradigms for TQM,Management and the historical Development of Total Quality Management,Quality Control, Quality Assurance and Total Quality Management, Customer Satisfaction, Retention, and Loyalty,ISO 9000 Quality Management System,Accreditation, Calibration and EFQM Modell,Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards,Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking),9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ),Quality Control Circle and Features of Quality Circle,Statistical Quality Control Methods,TQM İmplementation : Planning process,TQM İmplementation : Quality Planning Techniques,TQM İmplementation : Quality Planning Techniques. |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| 1. Will be able to learn the historical development of quality and total quality management. | 16, 9 | A |
| 1.1. Defines Quality and Total Quality Management. | ||
| 1.2. Knows Quality Gurus. | ||
| 1.3. Explains the historical development of quality. | ||
| 2. will be able to explain Total Quality Management and its elements. | 16, 9 | A |
| 2.1. Distinguishes the concepts of Strategy, Mission, Vision and Values. | ||
| 3. Will be able to explain the concepts of Accreditation-Calibration and will be able to recognize the Turkish Accreditation Agency (TÜRKAK). | 16, 9 | A |
| 3.1. Knows the benefits of the general qualifications of accreditation and the basic elements of the process. | ||
| 3.2. Recognizes the European Accreditation Union and the International Accreditation Forum. | ||
| 3.3. Knows the advantages of calibrating. | ||
| 3.4. Knows the establishment and duties of the Turkish Accreditation Agency. | ||
| 4. Will be able to know the Excellence Model, EFQM Excellence Model, the purpose of the establishment of the Turkish Quality Department and Quality Awards in Turkey. | 14, 16, 4, 9 | A |
| 4.1. Explains the Excellence Model and knows the Deming Quality Award. | ||
| 4.2. Explains the EFQM Excellence Model. | ||
| 4.3. Has an opinion on The Quality Department of Turkey (Kalder the purpose and the purpose of the establishment. | ||
| 5. Will be able to know the steps of Total Quality Management Application and to distinguish between standard definition, types and standardization concepts. | 14, 18, 9 | A |
| 5.1. Defines the ISO Quality Management System. | ||
| 5.2. Knows the benefits of standardization. | ||
| 6. will be able to explain Quality Control Circles. | 13, 18, 19, 4, 9 | A |
| 6.1. Defines Quality Circles and Knows the History and Objectives of Quality Circles. | ||
| 6.2. Explains the Organization Steps and the Functioning of Quality Circles. | ||
| 7. Will be able to use the Techniques Used in Quality Control Circles in Problem Solving. | 12, 13, 14, 18, 19, 9 | A |
| 7.1. Applies the process Flow Diagram and Cause-and-Effect Diagram. | ||
| 7.2. Implements other Statistical Quality Control Methods. |
| Teaching Methods: | 12: Problem Solving Method, 13: Case Study Method, 14: Self Study Method, 16: Question - Answer Technique, 18: Micro Teaching Technique, 19: Brainstorming Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Concepts of quality; Core values and paradigms for TQM | |
| 2 | Management and the historical Development of Total Quality Management | |
| 3 | Quality Control, Quality Assurance and Total Quality Management | |
| 3 | Customer Satisfaction, Retention, and Loyalty | |
| 5 | ISO 9000 Quality Management System | |
| 6 | Accreditation, Calibration and EFQM Modell | |
| 7 | Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards | |
| 8 | Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking) | |
| 9 | 9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ) | |
| 10 | Quality Control Circle and Features of Quality Circle | |
| 11 | Statistical Quality Control Methods | |
| 12 | TQM İmplementation : Planning process | |
| 13 | TQM İmplementation : Quality Planning Techniques | |
| 14 | TQM İmplementation : Quality Planning Techniques |
| Resources |
| Textbook has given. |
| Quality Management for Organizational Excellence, David L. Goetsch, Stanley B. Davis, Nobel Akademik, 2016 |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Understands the basic knowledge, concepts and current theories in the field of international logistics and supply chain management (analysis of logistics systems, purchasing, production, inventory management, warehouse and transportation management, sales and distribution, strategic partnerships, risk management, customer service, etc.). | ||||||
| 2 | Understands the major players, conditions and dynamics in the international logistics and local logistics environment. | ||||||
| 3 | Have basic theoretical and applied knowledge in fields such as General Business, General Economics, Law, Mathematics, Accounting, Statistics and Foreign Trade. | ||||||
| 4 | Knows Modern Logistics activities and basic legislation on these issues. | ||||||
| 5 | Develops effective logistics and supply chain strategies using appropriate theory, tools and methods. | X | |||||
| 6 | Evaluates the legal framework shaping international logistics activities and the compliance of its activities with national and international legislation and laws. | ||||||
| 7 | Critically evaluates logistics and supply chain management and practices. | X | |||||
| 8 | Interprets the classical and current theories used in the field of logistics and supply chain, taking into account the developments, changes and trends in the sector. | X | |||||
| 9 | Takes part in relevant communication networks to keep his/her personal and professional competence up to date. | X | |||||
| 10 | Develops solutions to problems that may be encountered by using basic and current technical knowledge about logistics. | X | |||||
| 11 | Determine personal learning needs and develop a positive attitude towards lifelong learning. | X | |||||
| 12 | Learns to learn by developing the skills of accessing logistics-related information, selecting, understanding, interpreting and using what is useful. | ||||||
| 13 | Communicates effectively verbally and in writing with people from inside and outside the organization from different cultures. | ||||||
| 14 | Communicates verbally and in writing with colleagues on logistics issues in Turkish and English at the required level. | ||||||
| 15 | Analyzes businesses from a managerial perspective. | X | |||||
| 16 | Develops a versatile perspective on problems by synthesizing different ideas thanks to the applied training she/he received in the field of logistics. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |