Establishment of coherent, honest, open relationships within the organization with to make Total Quality Management the priority of all employees based participation and cooperation.
Course Content
This course contains; Evolution of Quality Concepts and Quality Paradigms,Quality and Team Organization,Team's Thinking and Communication,Problem Solving and Decision Making Process,Leadership and Empowerment,Bechmarking,TQM Implementation,Achieving Quality by Planning,Quality Through Improvement and Control,Quality Through Design,Quality Through IT,Achieving Quality by Innovation.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
Students will have the equipment to apply the theoretical knowledge of TQM
9
Students will have knowledge about process management.
9
Students will have customer-oriented thinking ability.
9
Students will be able to implement Quality Assurance systems.
9
Students will have the ability to solve problems.
9
Teaching Methods:
9: Lecture Method
Assessment Methods:
Course Outline
Order
Subjects
Preliminary Work
1
Evolution of Quality Concepts and Quality Paradigms
2
Quality and Team Organization
3
Team's Thinking and Communication
4
Problem Solving and Decision Making Process
5
Leadership and Empowerment
6
Bechmarking
7
TQM Implementation
8
Achieving Quality by Planning
9
Quality Through Improvement and Control
10
Quality Through Design
11
Quality Through IT
12
Achieving Quality by Innovation
Resources
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical issues in the field of business administration
X
2
Describes the necessary qualitative and quantitative methods in the field of business and management.
X
3
Uses at least one computer program in the field of business and management
X
4
Sustains proficiency in a foreign language required for business and management.
X
5
Prepares managerial investment projects and work in a team.
X
6
Constantly renews himself / herself by following developments in business and management with an understanding of the importance of lifelong learning through critically evaluating the knowledge and skills that s/he has got.
X
7
Uses theoretical and practical expertise in the field of business administration
X
8
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication.
X
9
Adopts organizational / institutional and social ethical values.
X
10
Within the framework of service responsiveness, adopts social responsibility principles and takes initiative when necessary.
X
11
Uses and analyses basic facts and data in different disciplines (economics, finance, sociology, law, business) in order to conduct interdisciplinary studies.
X
12
Uses and Analyses the fundamental and advanced techniques in the field to enhance business performance, productivity, sustainability,innovation and research, efficiency and effectiveness.
X
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
50
Rate of Final Exam to Success
50
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
3
42
Guided Problem Solving
0
0
0
Resolution of Homework Problems and Submission as a Report
7
2
14
Term Project
0
0
0
Presentation of Project / Seminar
0
0
0
Quiz
1
10
10
Midterm Exam
1
21
21
General Exam
1
28
28
Performance Task, Maintenance Plan
1
5
5
Total Workload(Hour)
120
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(120/30)
4
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
TOTAL QUALITY MANAGEMENT
-
Fall Semester
3+0
3
4
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
English
Course Level
First Cycle (Bachelor's Degree)
Course Type
Required
Course Coordinator
Name of Lecturer(s)
Assist.Prof. Rıza Haluk KUL
Assistant(s)
Aim
Establishment of coherent, honest, open relationships within the organization with to make Total Quality Management the priority of all employees based participation and cooperation.
Course Content
This course contains; Evolution of Quality Concepts and Quality Paradigms,Quality and Team Organization,Team's Thinking and Communication,Problem Solving and Decision Making Process,Leadership and Empowerment,Bechmarking,TQM Implementation,Achieving Quality by Planning,Quality Through Improvement and Control,Quality Through Design,Quality Through IT,Achieving Quality by Innovation.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
Students will have the equipment to apply the theoretical knowledge of TQM
9
Students will have knowledge about process management.
9
Students will have customer-oriented thinking ability.
9
Students will be able to implement Quality Assurance systems.
9
Students will have the ability to solve problems.
9
Teaching Methods:
9: Lecture Method
Assessment Methods:
Course Outline
Order
Subjects
Preliminary Work
1
Evolution of Quality Concepts and Quality Paradigms
2
Quality and Team Organization
3
Team's Thinking and Communication
4
Problem Solving and Decision Making Process
5
Leadership and Empowerment
6
Bechmarking
7
TQM Implementation
8
Achieving Quality by Planning
9
Quality Through Improvement and Control
10
Quality Through Design
11
Quality Through IT
12
Achieving Quality by Innovation
Resources
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the theoretical issues in the field of business administration
X
2
Describes the necessary qualitative and quantitative methods in the field of business and management.
X
3
Uses at least one computer program in the field of business and management
X
4
Sustains proficiency in a foreign language required for business and management.
X
5
Prepares managerial investment projects and work in a team.
X
6
Constantly renews himself / herself by following developments in business and management with an understanding of the importance of lifelong learning through critically evaluating the knowledge and skills that s/he has got.
X
7
Uses theoretical and practical expertise in the field of business administration
X
8
Follows up-to-date technology using a foreign language at least A1 level, holds verbal / written communication.
X
9
Adopts organizational / institutional and social ethical values.
X
10
Within the framework of service responsiveness, adopts social responsibility principles and takes initiative when necessary.
X
11
Uses and analyses basic facts and data in different disciplines (economics, finance, sociology, law, business) in order to conduct interdisciplinary studies.
X
12
Uses and Analyses the fundamental and advanced techniques in the field to enhance business performance, productivity, sustainability,innovation and research, efficiency and effectiveness.
