Course Description
Course | Code | Semester | T+P (Hour) | Credit | ECTS |
---|---|---|---|---|---|
COMMUNICATION in HEALTH SERVICES | - | Fall Semester | 2+0 | 2 | 2 |
Course Program |
Prerequisites Courses | |
Recommended Elective Courses |
Language of Course | Turkish |
Course Level | First Cycle (Bachelor's Degree) |
Course Type | Required |
Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
Name of Lecturer(s) | Assist.Prof. Şifa ELCİL |
Assistant(s) | Research Assistant Yaşar Gökalp |
Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
Explains the methods to be used in stress management. | 9 | A |
Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
Assessment Methods: | A: Traditional Written Exam |
Course Outline
Order | Subjects | Preliminary Work |
---|---|---|
1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
Resources |
1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications | |||||||
No | Program Qualification | Contribution Level | |||||
1 | 2 | 3 | 4 | 5 | |||
1 | PQ-1. Acquires knowledge of social work theory and practice fields. | ||||||
2 | PQ-2. Gains communication skills and knowledge. | ||||||
3 | PQ-3. Obtains information about management and processes. | ||||||
4 | PQ-4. Understands professional ethics, principles and values. | ||||||
5 | PQ-5. Uses required computer software, communication technologies and a foreign language. | ||||||
6 | PQ-6. Acquires the skills of planning and developing for social policy and solving social problems with scientific data and evidence. | ||||||
7 | PQ-7. Improves skills for interpreting, synthesizing and using the knowledge gained from different disciplines to solve complex social problems. | ||||||
8 | PQ-8. Develops competency to cooperate with other occupations and disciplines for developing services in teamwork and individual responsibility. | ||||||
9 | PQ- 9. Able to use methods and techniques to reach results of research and professional literature to follow and interpret in social work. | ||||||
10 | PQ-10. Able to evaluate, criticize, analyze and synthesize the knowledge and skills acquired in the field. | ||||||
11 | PQ-11. Gains ability and competence to set goals for self-development of his area, to apply appropriate strategies for selected targets, to follow actual info and developments, to trace and evaluate the state of the projects for his goals. | ||||||
12 | PQ-12. Capable to practice social work and train client groups on the basis of similarities and differences by recognizing the positive value of the differences. | ||||||
13 | PQ-13. Learns the effects of the social and cultural environment on human behavior and considers this effect in social work practice. | ||||||
14 | PQ-14. Able to perform Planned Changing Process (contact, diagnosis and assessment, planning, implementation, application, evaluation, termination, feedback and monitoring). |
Assessment Methods
Contribution Level | Absolute Evaluation | |
Rate of Midterm Exam to Success | 40 | |
Rate of Final Exam to Success | 60 | |
Total | 100 |
ECTS / Workload Table | ||||||
Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
Course Hours | 14 | 2 | 28 | |||
Guided Problem Solving | 14 | 1 | 14 | |||
Resolution of Homework Problems and Submission as a Report | 2 | 5 | 10 | |||
Term Project | 0 | 0 | 0 | |||
Presentation of Project / Seminar | 0 | 0 | 0 | |||
Quiz | 0 | 0 | 0 | |||
Midterm Exam | 1 | 9 | 9 | |||
General Exam | 1 | 13 | 13 | |||
Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
Total Workload(Hour) | 74 | |||||
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(74/30) | 2 | |||||
ECTS of the course: 30 hours of work is counted as 1 ECTS credit. |
Detail Informations of the Course
Course Description
Course | Code | Semester | T+P (Hour) | Credit | ECTS |
---|---|---|---|---|---|
COMMUNICATION in HEALTH SERVICES | - | Fall Semester | 2+0 | 2 | 2 |
Course Program |
Prerequisites Courses | |
Recommended Elective Courses |
Language of Course | Turkish |
Course Level | First Cycle (Bachelor's Degree) |
Course Type | Required |
Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
Name of Lecturer(s) | Assist.Prof. Şifa ELCİL |
Assistant(s) | Research Assistant Yaşar Gökalp |
Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
Explains the methods to be used in stress management. | 9 | A |
Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
Assessment Methods: | A: Traditional Written Exam |
Course Outline
Order | Subjects | Preliminary Work |
---|---|---|
1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
Resources |
1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications | |||||||
No | Program Qualification | Contribution Level | |||||
1 | 2 | 3 | 4 | 5 | |||
1 | PQ-1. Acquires knowledge of social work theory and practice fields. | ||||||
2 | PQ-2. Gains communication skills and knowledge. | ||||||
3 | PQ-3. Obtains information about management and processes. | ||||||
4 | PQ-4. Understands professional ethics, principles and values. | ||||||
5 | PQ-5. Uses required computer software, communication technologies and a foreign language. | ||||||
6 | PQ-6. Acquires the skills of planning and developing for social policy and solving social problems with scientific data and evidence. | ||||||
7 | PQ-7. Improves skills for interpreting, synthesizing and using the knowledge gained from different disciplines to solve complex social problems. | ||||||
8 | PQ-8. Develops competency to cooperate with other occupations and disciplines for developing services in teamwork and individual responsibility. | ||||||
9 | PQ- 9. Able to use methods and techniques to reach results of research and professional literature to follow and interpret in social work. | ||||||
10 | PQ-10. Able to evaluate, criticize, analyze and synthesize the knowledge and skills acquired in the field. | ||||||
11 | PQ-11. Gains ability and competence to set goals for self-development of his area, to apply appropriate strategies for selected targets, to follow actual info and developments, to trace and evaluate the state of the projects for his goals. | ||||||
12 | PQ-12. Capable to practice social work and train client groups on the basis of similarities and differences by recognizing the positive value of the differences. | ||||||
13 | PQ-13. Learns the effects of the social and cultural environment on human behavior and considers this effect in social work practice. | ||||||
14 | PQ-14. Able to perform Planned Changing Process (contact, diagnosis and assessment, planning, implementation, application, evaluation, termination, feedback and monitoring). |
Assessment Methods
Contribution Level | Absolute Evaluation | |
Rate of Midterm Exam to Success | 40 | |
Rate of Final Exam to Success | 60 | |
Total | 100 |