Course Detail
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | - | Fall Semester | 2+0 | 2 | 2 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Elective |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Assist.Prof. Olga UNTİLA KAPLAN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
| Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
| Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
| Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Explains the methods to be used in stress management. | 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Know basic concepts as well as advanced theoretical and practical current knowledge in the area of audiology substantiated by multimedia and various educational tools. | X | |||||
| 2 | PQ-2. Use current theoretical and practical audiological knowledge in the field of prevention, treatment and improvement of the health of patients effectively. | X | |||||
| 3 | PQ-3. Be able to reach, comprehend, integrate and share the knowledge regarding the evidence-based practice in the field of audiology. | X | |||||
| 4 | PQ-4. Identify hearing, balance and speech based problems of individuals and population groups and propose solutions based on the national/international code of conduct and ethics. | X | |||||
| 5 | PQ-5. Implement the audiological processes, including planning, practising, educating and evaluating outcomes while considering age, gender, socio-cultural, economic and health conditions of individuals. | X | |||||
| 6 | PQ-6. Employ professional computer programmes as well as related technologies and educational tools. | X | |||||
| 7 | PQ-7. Be able to use autonomy and accountability to manage a study/research in the field of audiology, take responsibility and show cooperation tasks as a member of team work. | X | |||||
| 8 | PQ-8. Demonstrate a capability and take responsibility to solve unexpected or unforeseeable problems induvidually or in a team work. | X | |||||
| 9 | PQ-9. Identify learning requirements and resources and utilize resources in order to improve efficiency in education. | X | |||||
| 10 | PQ-10. Develop the capacity to engage in lifelong learning and shift this process into daily professional practice. | X | |||||
| 11 | PQ-11. Equipped with social conciousness, establish and maintain a relationship with health professionals,and take responsibility in teamwork with health and social care professionals. | X | |||||
| 12 | PQ-12. Appreciate individual diversity and multi-cultural differences through a knowledge of cultures and customs of own and other countries. | X | |||||
| 13 | PQ-13.Acquire a working knowledge of European Language Portfolio Global Scale", Level B1, in order to keep the current professional knowledge and communicate with the professionals. | X | |||||
| 14 | PQ-14. Apply legal and ethical principles in managing audiological problems taking into account the related legislation, regulations, standards and guidelines. | X | |||||
| 15 | PQ-15. Act accordingly to quality management and improvement processes. | X | |||||
| 16 | PQ-16. Actively attend to internal, national and international meetings. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |
| ECTS / Workload Table | ||||||
| Activities | Number of | Duration(Hour) | Total Workload(Hour) | |||
| Course Hours | 14 | 2 | 28 | |||
| Guided Problem Solving | 14 | 1 | 14 | |||
| Resolution of Homework Problems and Submission as a Report | 2 | 5 | 10 | |||
| Term Project | 0 | 0 | 0 | |||
| Presentation of Project / Seminar | 0 | 0 | 0 | |||
| Quiz | 0 | 0 | 0 | |||
| Midterm Exam | 1 | 9 | 9 | |||
| General Exam | 1 | 13 | 13 | |||
| Performance Task, Maintenance Plan | 0 | 0 | 0 | |||
| Total Workload(Hour) | 74 | |||||
| Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(74/30) | 2 | |||||
| ECTS of the course: 30 hours of work is counted as 1 ECTS credit. | ||||||
Detail Informations of the Course
Course Description
| Course | Code | Semester | T+P (Hour) | Credit | ECTS |
|---|---|---|---|---|---|
| COMMUNICATION in HEALTH SERVICES | - | Fall Semester | 2+0 | 2 | 2 |
| Course Program |
| Prerequisites Courses | |
| Recommended Elective Courses |
| Language of Course | Turkish |
| Course Level | First Cycle (Bachelor's Degree) |
| Course Type | Elective |
| Course Coordinator | Assist.Prof. Olga UNTİLA KAPLAN |
| Name of Lecturer(s) | Assist.Prof. Olga UNTİLA KAPLAN |
| Assistant(s) | Research Assistant Yaşar Gökalp |
| Aim | Through successful interpersonal relationships in personal and professional life, to develop desired behaviors by giving necessary principles, method techniques and information in order to be productive, happy and full. |
| Course Content | This course contains; Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication,Self-Recognition, Self-Recognition Practices,Listening And Institutional Communications Relations and communication networks ,Using I Language, Empathy, Empathic Communication ,Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior,Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills,Communication Barriers,Contact with a child patient Contact with an old patient ,Contact in Some Special Situations -The patient who rejects the claim,Communication in Special Situations - Aggressive Patient - Anxiety Patient,Communication in Special Situations - Bipolar / Depressive Patient ,Communication in Special Situations -Terminal Patient,Communication in Special Situations - Patient / Family Lost and Married ,Stress Management and Conflict Resolution . |
| Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
| Explains the basic concepts of communication, the communication process and the importance of communication. | 10, 16, 9 | A |
| Explains communication principles used in special situations. | 10, 13, 16, 9 | A |
| Explains the importance of effective communication with individuals from different age groups. | 13, 15 | A |
| Explains the importance of empathy skills in communication. | 10, 13, 16, 4 | A |
| Explains the importance of communicating with employees about corporate vision, mission, goals and objectives. | 13, 15, 4 | A |
| Knows meeting management techniques and explains corporate reporting techniques. | 10, 13, 16, 9 | A |
| Explains the factors that hinder communication and explains the tools to improve communication. | 10, 13, 16, 4, 9 | A |
| Explains the methods to be used in stress management. | 9 | A |
| Teaching Methods: | 10: Discussion Method, 13: Case Study Method, 15: Role Play and Drama Technique, 16: Question - Answer Technique, 4: Inquiry-Based Learning, 9: Lecture Method |
| Assessment Methods: | A: Traditional Written Exam |
Course Outline
| Order | Subjects | Preliminary Work |
|---|---|---|
| 1 | Establishing the Relationship between Course Learning Outcomes and Program Competencies Definition, Importance and Basic Functions of Communication Types of Communication, Factors Affecting Communication | Review the pages 38-42 of 1st reference and pages 32-41 of 2nd reference |
| 2 | Self-Recognition, Self-Recognition Practices | Review the pages 23-28 of 2nd reference |
| 3 | Listening And Institutional Communications Relations and communication networks | Review the pages 122-133 of 1st reference and pages 43-49 of 2nd reference |
| 4 | Using I Language, Empathy, Empathic Communication | Review the pages 114-115 of 1st reference, pages 9-10 and 70-73 of 2nd reference |
| 5 | Types of Behavior, Assertive Behavior, Passive Behavior, Manipulative Behavior | Review the pages 134-141 of 1st reference and pages 91-93 of 2nd reference |
| 6 | Techniques to Facilitate Communication with Patients Communication Skills: Therapeutic (Terapheutic) Communication Skills | Review the pages 120-126 of 1st reference and pages 94-99 of 2nd reference |
| 7 | Communication Barriers | Review the pages 46-68 of 1st reference and pages 12-22 of 2nd reference |
| 8 | Contact with a child patient Contact with an old patient | Review the pages 92-93 of 1st reference, pages 153-156 and 176-181 of 2nd reference |
| 9 | Contact in Some Special Situations -The patient who rejects the claim | Review the pages 73-80 of 1st reference, pages 144-125 and 158-160 of 2nd reference |
| 10 | Communication in Special Situations - Aggressive Patient - Anxiety Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 11 | Communication in Special Situations - Bipolar / Depressive Patient | Review the pages 111-116 and 129-137 of 2nd reference |
| 12 | Communication in Special Situations -Terminal Patient | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 13 | Communication in Special Situations - Patient / Family Lost and Married | Review the pages 96-106 of 1st reference and pages 213-220 of 2nd reference |
| 14 | Stress Management and Conflict Resolution | Review the pages 74-86 of 2nd reference |
| Resources |
| 1-Üstün, B., Akgün, E., Partlak, N. (2005). Hemşirelikte iletişim becerileri öğretimi. İzmir: Okullar Yayınevi. 2.Terakye, G. (1998). Hasta-hemşire ilişkileri. Ankara: Zirve Ofset. |
Course Contribution to Program Qualifications
| Course Contribution to Program Qualifications | |||||||
| No | Program Qualification | Contribution Level | |||||
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | PQ-1. Know basic concepts as well as advanced theoretical and practical current knowledge in the area of audiology substantiated by multimedia and various educational tools. | X | |||||
| 2 | PQ-2. Use current theoretical and practical audiological knowledge in the field of prevention, treatment and improvement of the health of patients effectively. | X | |||||
| 3 | PQ-3. Be able to reach, comprehend, integrate and share the knowledge regarding the evidence-based practice in the field of audiology. | X | |||||
| 4 | PQ-4. Identify hearing, balance and speech based problems of individuals and population groups and propose solutions based on the national/international code of conduct and ethics. | X | |||||
| 5 | PQ-5. Implement the audiological processes, including planning, practising, educating and evaluating outcomes while considering age, gender, socio-cultural, economic and health conditions of individuals. | X | |||||
| 6 | PQ-6. Employ professional computer programmes as well as related technologies and educational tools. | X | |||||
| 7 | PQ-7. Be able to use autonomy and accountability to manage a study/research in the field of audiology, take responsibility and show cooperation tasks as a member of team work. | X | |||||
| 8 | PQ-8. Demonstrate a capability and take responsibility to solve unexpected or unforeseeable problems induvidually or in a team work. | X | |||||
| 9 | PQ-9. Identify learning requirements and resources and utilize resources in order to improve efficiency in education. | X | |||||
| 10 | PQ-10. Develop the capacity to engage in lifelong learning and shift this process into daily professional practice. | X | |||||
| 11 | PQ-11. Equipped with social conciousness, establish and maintain a relationship with health professionals,and take responsibility in teamwork with health and social care professionals. | X | |||||
| 12 | PQ-12. Appreciate individual diversity and multi-cultural differences through a knowledge of cultures and customs of own and other countries. | X | |||||
| 13 | PQ-13.Acquire a working knowledge of European Language Portfolio Global Scale", Level B1, in order to keep the current professional knowledge and communicate with the professionals. | X | |||||
| 14 | PQ-14. Apply legal and ethical principles in managing audiological problems taking into account the related legislation, regulations, standards and guidelines. | X | |||||
| 15 | PQ-15. Act accordingly to quality management and improvement processes. | X | |||||
| 16 | PQ-16. Actively attend to internal, national and international meetings. | X | |||||
Assessment Methods
| Contribution Level | Absolute Evaluation | |
| Rate of Midterm Exam to Success | 40 | |
| Rate of Final Exam to Success | 60 | |
| Total | 100 | |